I've stayed here before and it was a bad experiance but as I was attending an event in the hotel I thought I would try it one more time. That was a mistake!! First off I have to say the receptionist was a lovely girl and very friendly and the waitress that served us in the restaurant was so friendly and helpful, I cant say enough good things about her. Now for the rest. We went into the restaurant to book a table for that evening. After standing there for 10mins I approached the maître d' and asked if he could assist us with booking a table. He he didn't even answer me he just walked over to the book and said room number, after booking he asked do vou have a voucher, I said no and he just tutted turned and walked off. Very rude man! The room was clean and the bed was ok. The breakfast was nice. The main issue was from the moment we arrived until we left to go to our room for the night we were surrounded by a large group or male clientele (if you could call them that) shouting at each other, fighting, arguing about how fast their horses were in the sulky races. This went on all evening. When I mentioned it to one of the staff they told me "you should have been here last night, they were fighting everywhere and we had to shut the bar, it's just a regular weekend here" I can honestly say I will never return!!

The shearwater hotel is the place to go if you want to be judged from the moment you walk into the place and then feel embarrassed. we arrived and immediately was looked up and down, at breakfast we checked in gave our room number and name and proceeded to help ourselves as does everyone else in the place

The manager came in then immediately saw me and my boyfriend and whispered something to another member of staff, within moments the staff member he whispered to came over and asked us our names and room number AGAIN demanding to know if we were actually in room 131 , even though we had just watched her cross our names off the list and then reported back to the manager, he seemed pissed off then that he was wrong and evidently we weren’t trying to steal the breakfast , what annoyed me was he put his staff in an uncomfortable position and wouldn’t even have the bravery to come over to me and ask directly himself, I have no words other than shameful

After this we went for a massage ( the massage therapist was brilliant I can’t remember her name though) but the overall experience was unsatisfactory and extremely embarrassing, the robes are one size fits all, and I asked if there was anything bigger because it was too small, and was told no, and it was really quite embarrassing, when you go away for a spa weekend the last thing you need to be worrying about is your intimate areas being on show, whilst there a pregnant lady and a man all faced the issue as-well, complimentary robes are provided not just for comfort/luxury but also for modestly when awaiting a full body treatment , And it’s extremely disappointing to see a company be so inconsiderate about size inclusivity, the spa day was completely ruined by feeling insecure and uncared uncared for

Overall a terrible experience and would never recommend coming back here again , the spa could be excusable if changes were made because the treatment itself was lovely, but the manager was rude and judgemental and completely turned me off ever returning , I would say it was probably the most deeming stay I’ve ever had.

I’ve added pics of proof of stay below because I’m sure they’ll try to pretend the stay never happened and it’s a fake review

I stayed in the shearwater hotel for one night everything was fine only the next morning I was only out of the shower and a women came into my room after knocking the door 3 times and me shouting at her to wait she came on in only to see me standing ther with nothing on and I mean nothing as I was just out of shower when I got my pj on I went out and asked her why was she in the room she laughed and said sorry and walked away from me I was so embarrassed angry and upset about this I went down to the front desk and told one of the girls at the front desk only for her to tell me I was lucky it was a girl and not a man and was I sure it was not room service I told her room service was at 10 o’clock this was at 11.20 and check out is not till 12 o’clock she told me she would get a manager to ring me so I waited for one to ring and the didn’t so I rang them I told them how annoying and angry I was by this and I’m not accepting a free night as it was I birthday weekend he asked what did I want but at that time I really wanted to know why she was in my room in the first place he told me he would go and talk to her about it and find out why she was, he never got back to me so a few days later I rang him he told me she had a hearing problem and did not hear me shouting I don’t believe that for a minute and that she did not see anything that was lies because I was at the bottom of the bed and as soon at she opened the door she saw Everything he told me he would refund me the money back but I told him that’s still not good enough why was she in the room the first place and he told me the are aloud to enter the room in emergency I said that’s ok what was the emergency he could not tell me I told him ther was none and I paid for that room till 12 o’clock she had no right in the room so he asked me again what I would like to settle it after I told him I was speaking with a solicitor I told him I want the money back a free night and a voucher for even meal he told me ok I will get back to you about the voucher and after week and a half I hadn’t heard anything so I rang again only to be told no I have decided not to give you anything as I don’t think the hotel did anything wrong so my solicitor is now on to it as he does think the hotel is responsible for it and can’t believe a hotel manager would think that is ok… I was that embarrassed we went straight home I could even do what we had planned to do that day .