I stayed in the shearwater hotel for one night everything was fine only the next morning I was only out of the shower and a women came into my room after knocking the door 3 times and me shouting at her to wait she came on in only to see me standing ther with nothing on and I mean nothing as I was just out of shower when I got my pj on I went out and asked her why was she in the room she laughed and said sorry and walked away from me I was so embarrassed angry and upset about this I went down to the front desk and told one of the girls at the front desk only for her to tell me I was lucky it was a girl and not a man and was I sure it was not room service I told her room service was at 10 o’clock this was at 11.20 and check out is not till 12 o’clock she told me she would get a manager to ring me so I waited for one to ring and the didn’t so I rang them I told them how annoying and angry I was by this and I’m not accepting a free night as it was I birthday weekend he asked what did I want but at that time I really wanted to know why she was in my room in the first place he told me he would go and talk to her about it and find out why she was, he never got back to me so a few days later I rang him he told me she had a hearing problem and did not hear me shouting I don’t believe that for a minute and that she did not see anything that was lies because I was at the bottom of the bed and as soon at she opened the door she saw Everything he told me he would refund me the money back but I told him that’s still not good enough why was she in the room the first place and he told me the are aloud to enter the room in emergency I said that’s ok what was the emergency he could not tell me I told him ther was none and I paid for that room till 12 o’clock she had no right in the room so he asked me again what I would like to settle it after I told him I was speaking with a solicitor I told him I want the money back a free night and a voucher for even meal he told me ok I will get back to you about the voucher and after week and a half I hadn’t heard anything so I rang again only to be told no I have decided not to give you anything as I don’t think the hotel did anything wrong so my solicitor is now on to it as he does think the hotel is responsible for it and can’t believe a hotel manager would think that is ok… I was that embarrassed we went straight home I could even do what we had planned to do that day .

Staff were very helpful, Hotel is immaculately clean .the food is to the highest standard, bed I actually wanted to bring home with me im definitely coming back and recommending the shearwater to everyone, had a fantastic night at the johnny brady concert

I stayed with my daughter last November. Everything was going ok. We used the pool & that was grand, we enjoyed it. The bedroom was very nice.
We arrived at the bar around 7pm, we had made a booking earlier. The person in charge was fussing around & showed us to a tiny 2 person table, right inside the door - along the side of a busy walkway. The serving staff were rushing over & back past this little table & I didn't fancy this location at all. I saw another table which was in an area up a few steps, also a 2 seater. I asked the man in charge could we sit there instead. He said it would take him 30 minutes to get it set up. I said it's ok we can wait. He was really unimpressed at this & didn't make an answer, just waved his arm & walked away. So I walked up & sat down at this table.

Oh boy was I sorry. To say we were ignored is an understatement. I had to nearly grab a waiters arm to get to order our food. Then they brought the food & we had no cutlery. We had to wait again while our food was going cold in front of us. My daughter couldn't understand why they were picking on us. Every time the maitre D passed our table he scowled at us. It was unbelievable. I don't know what we did wrong.

I could not recommend this hotel.