Staff were very helpful, Hotel is immaculately clean .the food is to the highest standard, bed I actually wanted to bring home with me im definitely coming back and recommending the shearwater to everyone, had a fantastic night at the johnny brady concert

I stayed with my daughter last November. Everything was going ok. We used the pool & that was grand, we enjoyed it. The bedroom was very nice.
We arrived at the bar around 7pm, we had made a booking earlier. The person in charge was fussing around & showed us to a tiny 2 person table, right inside the door - along the side of a busy walkway. The serving staff were rushing over & back past this little table & I didn't fancy this location at all. I saw another table which was in an area up a few steps, also a 2 seater. I asked the man in charge could we sit there instead. He said it would take him 30 minutes to get it set up. I said it's ok we can wait. He was really unimpressed at this & didn't make an answer, just waved his arm & walked away. So I walked up & sat down at this table.

Oh boy was I sorry. To say we were ignored is an understatement. I had to nearly grab a waiters arm to get to order our food. Then they brought the food & we had no cutlery. We had to wait again while our food was going cold in front of us. My daughter couldn't understand why they were picking on us. Every time the maitre D passed our table he scowled at us. It was unbelievable. I don't know what we did wrong.

I could not recommend this hotel.

Lots of safe, easily accessible underground parking, exceptional, comfortable public areas at reception level. Good size pool, nice changing facilities, strong jacuzzi, but low heat level in steam room.
Good menu choices, well organised, no fuss breakfast service. Nice function room.
Particular to this weekend dance workshop- unfortunately, there were no mirrors or viewing platforms for dance performance sessions so difficulty following lessons as a beginner, in this environment.
Allocated rooms were spacious and well appointed, and comfortable but one of our group needed to move to an alternative due to a very stale, lingering smell. Hotel accommodated this. Heating issues were very quickly solved by accomodating staff.
Nice lady singer and musician in main bar. Bit of work needed on the making of a good Irish coffee!
We had intended on staying an extra night but there were no offers at a reduced rate and decided to leave after 2 nights as pre-arranged.
Would have had a week's holiday in Spain for price of 2 nights in wet and windy Ballinasloe! No fault of organiers or hotel but nevertheless food for thought when respectable ( and very likely returning) clients ask for a discounted rate!