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Daydream23269520346

Overall the staff were lovely....just beware of the twisted wasp in the restaurant

3.0 of 5 bubblesReviewed 20 Mar 2024
I stayed with my daughter last November. Everything was going ok. We used the pool & that was grand, we enjoyed it. The bedroom was very nice.
We arrived at the bar around 7pm, we had made a booking earlier. The person in charge was fussing around & showed us to a tiny 2 person table, right inside the door - along the side of a busy walkway. The serving staff were rushing over & back past this little table & I didn't fancy this location at all. I saw another table which was in an area up a few steps, also a 2 seater. I asked the man in charge could we sit there instead. He said it would take him 30 minutes to get it set up. I said it's ok we can wait. He was really unimpressed at this & didn't make an answer, just waved his arm & walked away. So I walked up & sat down at this table.

Oh boy was I sorry. To say we were ignored is an understatement. I had to nearly grab a waiters arm to get to order our food. Then they brought the food & we had no cutlery. We had to wait again while our food was going cold in front of us. My daughter couldn't understand why they were picking on us. Every time the maitre D passed our table he scowled at us. It was unbelievable. I don't know what we did wrong.

I could not recommend this hotel.
Date of stay: November 2023
Room Tip: Watch our for maitre D in the bar. He will ruin your night if you get on the wrong side of him.
Trip type: Travelled with family
2.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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Michael Janusz, General Manager at Shearwater Hotel & Spa, responded to this review
Responded 21 Mar 2024
Dear Guest,

I do apologize for the situation. And thank you for your feedback.
I can assure you that lots of things changed since last November.
We are working hard to train our staff to be able provide best possible service.
If you please send me email on: GM@shearwaterhotel.com
and I will be more then happy to discuss it further.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 17 March 2024 via mobile

Lots of safe, easily accessible underground parking, exceptional, comfortable public areas at reception level. Good size pool, nice changing facilities, strong jacuzzi, but low heat level in steam room.
Good menu choices, well organised, no fuss breakfast service. Nice function room.
Particular to this weekend dance workshop- unfortunately, there were no mirrors or viewing platforms for dance performance sessions so difficulty following lessons as a beginner, in this environment.
Allocated rooms were spacious and well appointed, and comfortable but one of our group needed to move to an alternative due to a very stale, lingering smell. Hotel accommodated this. Heating issues were very quickly solved by accomodating staff.
Nice lady singer and musician in main bar. Bit of work needed on the making of a good Irish coffee!
We had intended on staying an extra night but there were no offers at a reduced rate and decided to leave after 2 nights as pre-arranged.
Would have had a week's holiday in Spain for price of 2 nights in wet and windy Ballinasloe! No fault of organiers or hotel but nevertheless food for thought when respectable ( and very likely returning) clients ask for a discounted rate!

Room tip: Arrive early. Get a room with a balcony!
Date of stay: March 2024
Trip type: Travelled with friends
Thank Roznco
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 March 2024

Stayed on 10 March 2024 Everything was fine, very busy.
No music in bar which was a disappointment as there was darts tournament in ballroom - no dancing. Only 2 square plug points in bedroom that I could find- none at bed head side. Breakfast very good

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank okellyomgk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 March 2024

I travelled for a darts event and have to say it is one of the best venues I've been to. It's so spacious all round. The rooms are also plenty big that it doesn't feel clostraphobic. Beds are comfy. Room spotless. Food was fab. Will definitely return

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Departure01522870515
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 March 2024

Went on Sunday - Wednesday with my daughter. The hotel was spotless. Check-in was easy. Room was on first floor - bathroom spotless with bath and shower. Bedroom again spotless and bed was comfy we both got a good night's sleep. Room service knocked every morning but we only needed towels. Mike Denver and Stuart Moyles were playing on Sunday night and we did not know what to expect but it was an absolutely fantastic night. I would highly recommend an evening there - everybody was friendly and welcoming and inclusive. Breakfast was delicious with a wide variety of food. We had dinner in the bistro on two nights which was lovely and reasonably priced. I would definitely stay here again

Room tip: If there's an act on that you've never heard of step out of your comfort zone and go - we had a ball.
Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Rourked
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 February 2024

My wife and I stayed at this hotel earlier this week. One of the joys of being older is that you can avail of mid week deals which are good value. We have stayed here numerous times before and as always, we had a lovely time. The staff are friendly (especially the receptionist) and the rooms are spacious and clean.
One little criticism I have which is becoming more and more prevalent in hotels, is the poor service. Without getting into it, suffice to say that the level of service in the restaurant/bar was a little lacking. Sadly we have learned that this is the new norm in many hotels but thankfully didn't take from our overall enjoyable experience.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Ray D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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