Stayed here for one friday night. On arrival we got to check in early and i had requested a room near the lifts (having stayed at the hotel before i know its a walk to the rooms and one party member has difficulty walking far) which we got. I realised at about 9pm we had not been told the time breakfast was at, so rang reception several times but got no answer. After waiting and trying again but still getting no answer i decided the phone must not be working or i mist of been ringing the wrong number so walked to reception to find out (its not in the room information pack). The receptionist then said sorry for not answering she'd been busy!
Now on to breakfast. Get there are its fairly full of people and dirty tables. We had to wait to be seated but after been ignored for 5 mins i decided to see if there was any tables.....there was none clean. eventually someone came to see to us as there was now a queue behind us, i asked if we could get a table cleared and she showed us which one would be ours. We got out breakfast from the self service and on the way to the table i saw the waitress get a saucer from a dirty table, look at it, wipe it with her hand and then finish setting it on our table (cups rim down!) I then asked her to change it and she put a saucer on tablee. We had nearly finished eating when we decided to ask for tea/coffee as noone was asking us. The waitress who had brought the saucer brought the tea/coffee and said theres your saucer with a real attitude on her. I then had to as for a full set of clean cups and saucers as there was no way i was using them!
Overall we have stayed in this hotel many times as we have family in ballinasloe, but of late the service has been slipping and this just proves it. Never before have i been to a 4 star hotel where they give you someones dirty leftover or had staff with such attitudes! Its a real shame has the hotel itself is nice and modern.
I would think twice if you are thinking of staying here and expecting quality, basic accommadation and you'll be fine but don't eat here, cleanliness and service are no ware to be seen
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- Also Known As:
- Carlton Shearwater Ballinasloe
- Hotel Carlton Shearwater
- Shearwater Hotel Ballinasloe, County Galway