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“shocking for a 4 star hotel”
Review of Shearwater Hotel

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Shearwater Hotel
Ranked #1 of 3 Hotels in Ballinasloe
Certificate of Excellence
leeds
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“shocking for a 4 star hotel”
Reviewed 5 March 2012

Stayed here for one friday night. On arrival we got to check in early and i had requested a room near the lifts (having stayed at the hotel before i know its a walk to the rooms and one party member has difficulty walking far) which we got. I realised at about 9pm we had not been told the time breakfast was at, so rang reception several times but got no answer. After waiting and trying again but still getting no answer i decided the phone must not be working or i mist of been ringing the wrong number so walked to reception to find out (its not in the room information pack). The receptionist then said sorry for not answering she'd been busy!

Now on to breakfast. Get there are its fairly full of people and dirty tables. We had to wait to be seated but after been ignored for 5 mins i decided to see if there was any tables.....there was none clean. eventually someone came to see to us as there was now a queue behind us, i asked if we could get a table cleared and she showed us which one would be ours. We got out breakfast from the self service and on the way to the table i saw the waitress get a saucer from a dirty table, look at it, wipe it with her hand and then finish setting it on our table (cups rim down!) I then asked her to change it and she put a saucer on tablee. We had nearly finished eating when we decided to ask for tea/coffee as noone was asking us. The waitress who had brought the saucer brought the tea/coffee and said theres your saucer with a real attitude on her. I then had to as for a full set of clean cups and saucers as there was no way i was using them!

Overall we have stayed in this hotel many times as we have family in ballinasloe, but of late the service has been slipping and this just proves it. Never before have i been to a 4 star hotel where they give you someones dirty leftover or had staff with such attitudes! Its a real shame has the hotel itself is nice and modern.

I would think twice if you are thinking of staying here and expecting quality, basic accommadation and you'll be fine but don't eat here, cleanliness and service are no ware to be seen

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank jane l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (101)
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English first
Dublin, Ireland
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 March 2012

Went here for a Spa weekend with my mother in January, and we were given a double room instead of a twin, no problem as they changed us to a twin straight away and girl at reception was very friendly! It appeared that there was only food available in the restaurant so we had to drive to Athlone for dinner the first night but it turned out they had cheap bar food too which we got the second night. They had cocktails which was great but they weren't anything special! The staff in the spa were very helpful and friendly! One problem though- the brochure said there was an aroma sauna at the spa, but it was actually the shared pool one. The buffet breakfast was delicious. There was a lot of children in the jacuzzi but if you go down later in the evening there is an adult only time. Overall there is something for everyone, I had a great weekend and would definitely go back!

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank kiwikwee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jersey, United Kingdom
Level 5 Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 29 February 2012

Loved our stay in this hotel for four nights during the last week of January. We booked this hotel through their website and i got double booked by their system. But their reservations manager Geraldine, sorted it all out for me in no time. The stay itself was very good. the hotel is great and was ideal location for us. The air conditioning system needs some looking into perhaps as the rooms tends to get a bit on the colder side during the nights. There are a few other reviews mentioning that as well. The lounge area feels very cold as well. My wife used the spa services and gave it a big thumbs up. The breakfast was decent and the weekday staff for the breakfast service was great. Only criticism would be that by the 4th day one tends to get bored with the same choice of spread for breakfast. The swimming pool was great fun for us including our little 2 year old. The free WiFi is only available on the lounge area downstairs and in the rooms you need to connect with an Ethernet cable provided. Over all a great base for you in the middle of the country, with nice clean rooms, friendly staff, good leisure services, free parking in the basement and good connectivity. Balanasloe town itself where the hotel is located does not have anything special to offer tourists but its very close to the motorways taking you places.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Foodlovingdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 February 2012

We've Just had a lovely weekend in this hotel - the lobby is hugh and staff very friendly and efficent, great place for kids there was a kids club here but my boys didn't get to use it as they're not keen on leaving their mammy also the leisure ctr is a good size and the pool is spot less clean and warm most importantly! we had food in both the bar and the restaurant but our preference was the restaurant the sea trout was to die for and there was a man playing the piano which create a lovely mood in the place the breakfast was also great on both mornings with a wide selection from cereal to full irish and it was served until 11.00 which i also taught was great. so all in all we had a great time relaxing and busy when you have kids but we would defo go back

Room Tip: we upgraded to a suite and it was a great size plenty of room for the boys to play
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cherie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin D, General Manager at Shearwater Hotel, responded to this review, 29 February 2012
Dear reviewer,

Many thanks for you very kind recently posted review.
Our kids club is proving very popular for our younger guests so it's a pity they did not join.
Glad you also enjoyed our newly opened Marina Restaurant where our resident pianist adds to a relaxing ambience for all guests.
Look forward to welcomming you back with your family in the very near future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 February 2012

We stayed in this great hotel from Thurs 26th of Jan to Sun 29th. Overall it was fab, nice clean rooms. We booked two rooms, one double, and a twin. It was a birthday get together for my mother who lives in another county in Ireland. The breakfast was amazing, from big Irish breakfast with lovely Irish brown bread, plus European type of breakfast. The lady serving us was great, very friendly and nothing was too much trouble, even down to getting us hot water to heat up our daughter's bottle of milk.
But we booked two full body massages, and two facials for my mother and myself, in their amazing spa "Heather and Earth", Both treatments done on different days.
I had a girl named Michelle she did the full body massage, it was the best massage I ever had, she was so friendly and caring, extremely professional.
My facial was done by a girl called Aisling, she was absolutely wonderful, such a great laugh, I really enjoyed my time there. My mother really enjoyed her treatments too, sorry cannot remember the girl name.
The spa itself, is so relaxing, dark, lit only with candles. The English Lady at the reception in the spa was very friendly and also helpful. I'm Irish, but i live in the UK, i have told all my friends they must stay there and have some treatments.
Room service was prompt, and food was delicious. The only thing I would say is in the morning at 4am the rooms get very cool, not freezing. Management was made aware as we checked out. Overall we would give our stay 9/10..totally fab!!!!

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank irishlady98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shearwater Hotel

Property: Shearwater Hotel
Address: Marina Point, Ballinasloe, Ireland
Region: Ireland > Western Ireland > Province of Connacht > County Galway > Ballinasloe
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 3 Hotels in Ballinasloe
Price Range (Based on Average Rates): €
Hotel Class:4 star — Shearwater Hotel 4*
Number of rooms: 104
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Also Known As:
Carlton Shearwater Ballinasloe
Hotel Carlton Shearwater
Shearwater Hotel Ballinasloe, County Galway

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