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All reviews dublin airport free shuttle busy hotel large hotel an early flight the bus bar area car parking park and fly bar food following morning checking in shuttle service single bed stayed here for one night last night an overnight stay
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Reviewed 4 weeks ago via mobile

We love this hotel. It's close to the airport, rooms are great and service is very good. We had a lovely meal in the fabulous and comfy restaurant. This was the last night of our two week trip in Ireland before heading back to Canada. Our server, Cathy, in the restaurant was excellent. She was very busy and took the time to make us feel welcome and to provide us excellent service during our meal. So pleased with our last night in Dublin before an early rise for our flight in the morning

Stayed: October 2018, travelled with family
Thank Pamela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Finding parking was a challenge as the hotel's expansive parking was busy. Checking in whilst friendly was a tad stressful as they could not find my booking but kudos to the reception staff they handled the issues well and I was soon on my way to my room which was clean, the shower in my room was not a walk in, it was one of those hybrid bath shower systems. The room was well maintained there is in-room tea and coffee making facilities but no cookie(s) however if you have difficulty sleeping they have non-slamming doors as I call them so you are unlikely to be suddenly woken up with your neighbours doors slamming shut. They also have late opening restaurants and if you are in the mood for fast food there is a gas station just opposite the main gate who have some good salad type take-away along with the usual Burger and fries. However you have to be aware that they charge 9 Euros at present for parking I was told that this was for overnight but you may need to check if you intend to stay longer. All in all a good hotel.

  • Stayed: October 2018, travelled on business
    • Location
    • Rooms
    • Service
Thank dbxprt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

After 11 hotels in 2 weeks, we feel pretty confident about rating our stay. This was one of the best. Especially happy with the nice server, Cathy, who waited on us in the bar/restaurant, friendly & efficient. The hotel is clean & the lobby is especially attractive. People at front desk were great at assisting as well.

Stayed: October 2018
Thank Pat E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

This hotel has a free courtesy bus to and from the airport, has spacious rooms, staff very polite and eager to help. An Italian restaurant with good choices inside, as you don't have any restaurants outside or nearby...

Stayed: October 2018
Thank MJoao65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

The hotel itself was nice, staff friendly, but the shuttle bus service was shocking! We got the bus from the airport to the hotel and the bus driver didn't even look at his passengers. He sat there looking the opposite direction. He could see people struggling with bags and "pretended" he didn't see them. which was very obvious!. The next morning we woke up early to get the first shuttle bus, only to walk out and as soon as we got to the door of the bus, the driver took of. He 100% saw us!...THEN, the next bus arrived where the driver was very helpful to airline staff to get their bags off the bus....BUT not at all helpful to passengers who were trying to get their bags on the bus....Shocking service and really deteriorates the entire experience of the overall hotel.......It doesn't take much, a smile, an offer to help, a good morning or good evening perhaps! The basics of hospitality. Needless to say we won't be using them again!! Extremely disappointing and very average to say the least!

  • Stayed: October 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Meaghan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily S, Guest Relations Manager at Clayton Hotel Dublin Airport, responded to this reviewResponded 4 weeks ago

Dear Helena,

Thank you for choosing the Clayton Hotel Dublin Airport for your stay. We were very sorry to learn that there were issues regarding our shuttle bus service and our Drivers. Customer satisfaction is paramount in the running of the hotel and it seems on this occasion we seen to have fallen short of your expectations and for this we are truly sorry. Your feedback will be addressed to our transport manager for review so as to prevent any future possibility of a re-occurrence. Again, we apologize for this occurrence.

Kind Regards,

Liz Halpin.

Guest Relations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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