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All reviews wedding venue breakfast manager from start to finish top class second to none beautiful hotel waiting staff following morning would highly recommend this hotel afternoon tea michael magner susan cork cobh ireland
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Reviewed 1 November 2022

Stopover on route to Killarney form Dublin. Travelled with husband and 7 year old. Family room a good size overlooking the car park so noisy at night from pub goers smoking outside. The restaurant was packed due to local communions we had to eat our dinner in what I think was the hallway through to dining rooms. Not pleasant as constant flow of people going past.

Date of stay: April 2022
    • Value
    • Location
    • Service
1  Thank Fifirobs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations, Other at Cork’s Vienna Woods Hotel and Villas, responded to this reviewResponded 10 November 2022

HI Fifirobs,

Thank you for taking the time to write and post your review on our beloved hotel.

We are glad to hear that yourself and your family had a pleasant stay with us.

We are continually striving to ensure our guest's experiences are enjoyable from start to finish. I will ensure to pass your comments on to the management teams at the hotel.

Thank you again for your review, we truly appreciate it and we hope to welcome you through our doors soon.

Kindest regards,
From all the team at Cork's Vienna Woods Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2022

Great location for exploring Cork and surrounds, beautiful hotel with lovely dining and bar areas. We booked a mini suite and were pleasantly surprised to receive a sweet treat and a bottle of prosecco in the room on arrival. Dinner in the evening was excellent, efficient service and absolutely delicious food. Full 3 course meal with drinks for two of us was ~€100. We also had drinks in the bar after dinner, it was lovely and quiet and the service was also good.

Unfortunately our breakfast experience left us extremely disappointed. We had booked in for 9.30am, there were a couple in front who hadn't booked but were accommodated while we waited and then we were shown to our table and told about the set up - buffet for cereals/juice/pastries/toast and then someone would take our hot food order. We helped ourselves to cereal and juice and then waited, and waited - it was 20 minutes before we could get anyone to take our hot food order and then another 25 minutes before our food turned up. From being seated to receiving our hot food, it was just over an hour. We also had to ask someone for tea and coffee as they had neglected to ask us this on seating us, as we had seen them do for others. The young waiter was apologetic but there seemed to be a lack of servers and communication between front and back of house. On returning to our room, we were surprised to find one of only two servers that we had seen in the dining room was also doing room service deliveries!
On check-out we raised the issue with the receptionist when she asked how our stay had been, she again apologised and removed the cost of 2 breakfasts from our bill. There were some attempts to excuse the experience by way of blaming people not booking in but it was clear that it was a combination of this and poor organisation in both the dining room and the kitchen. There was a stark difference between the exemplary, calm evening dinner service and chaotic, agitated breakfast team... Maybe they were short staffed but this wasn't mentioned, or even used as an excuse. In the end, the quality of the breakfast food was average, cheap cereal, sausages and pudding and it was not worth the advertised €16. We were also put off by the note on the menu that said any additional items added to the full or mini breakfast would be charged at €5/item!
It was very disappointing to have our experience with the hotel end in this way, we would be reluctant to return despite all other aspects being favourable.

Date of stay: October 2022
    • Value
    • Cleanliness
    • Service
Thank AScotInWicklow
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations, Other at Cork’s Vienna Woods Hotel and Villas, responded to this reviewResponded 10 November 2022

Hi Scotin,

Thank you for taking the time to write and post your review on our beloved hotel.

We are delighted to hear that you enjoyed your evening meal and stay with us.
We truly appreciate your compliments regarding our dinner staff, service , dining and bar areas. We are continually striving to ensure our guest's experiences are enjoyable from start to finish.

We would like to apologise for the experience that you had during your breakfast with us. I will ensure to pass these comments on to our kitchen and breakfast management teams.

Thank you again for your review, we truly appreciate it and we hope to welcome you through our doors soon.

Kindest regards,
From all the team at Cork's Vienna Woods Hotel

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Reviewed 23 October 2022 via mobile

Just back from three nights in this beautiful luxurious hotel. From once we arrived staff went out of their way to make us feel welcome.
Check in was very quick and receptionist Ava was most apologetic that the elevator was out of order.
Our room 305 was bright, airy and beautifully decorated. The beds were most comfortable though I'd have prefer a lower pillow Tea and coffee facilities are available in room. Bathroom was beautiful and everything spotless
Bar staff manager Gerard & Martin were so pleasant to deal with, again the decor here is fabulous with an open fire and comfortable chairs There is also a bright and comfortable conservatory off the bar where you can enjoy a drink, tea or coffee
Dinner was delicious every night. Waiting staff Oliver, Martina and a dinning room manager whose name I think was Charlie were really lovely
Breakfast was amazing first the cold buffet and then the hot food ordered and served at table Here again the staff were A1
Shuleagh (breakfast manager) and her staff made sure you always left the table satisfied and were a wealth of local information . Geraldine and a lovely lady served us on Wednesday morning and were so friendly and helpful.
Managers Keith and David were friendly and nothing was too much bother to collect from the fridge
Over all I could fault nothing in this hotel and hope to return to Vienna Woods in the near future

Date of stay: October 2022
Trip type: Travelled as a couple
Thank 475kathrinab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations, Other at Cork’s Vienna Woods Hotel and Villas, responded to this reviewResponded 10 November 2022

Hi Kathrina,

Thank you for taking the time to write and post your review on our beloved hotel.

We are delighted to hear that you enjoyed your stay with us.

We truly appreciate your compliments regarding our bedrooms, decor, staff, dining and our cleanliness. We are continually striving to ensure our guest's experiences are enjoyable from start to finish and the staff, facilities and food service are essential to this.

Thank you again for your kind review, we truly appreciate it and we hope to welcome you through our doors soon.

Kindest regards,
From Gerard, Martin, Oliver, Martina, Charlie, Shulagh, Geraldine, Keith, David and all the team at Cork's Vienna Woods Hotel

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Reviewed 16 October 2022 via mobile

It is one of the most beautiful hotels I have ever been to. The breakfast is amazing and you should definitely try it! Mrs. Shulag, the breakfast manager, really took great care of us in the best way and we were so full of good food that we didn't need to eat again until late evening. You should also drink the Old Fashioned coctail at the bar in the evening by the fireplace. The whole experience was truly a gem on our Ireland trip.

Date of stay: October 2022
Trip type: Travelled with friends
Thank Mina K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations, Other at Cork’s Vienna Woods Hotel and Villas, responded to this reviewResponded 10 November 2022

Hi Mina,

Thank you for taking the time to write and post your review on our beloved hotel.

We are delighted to hear that you enjoyed your stay with us.
We truly appreciate your compliments regarding our breakfast, food and bar. We take great pride in always aiming to provide a top class service for every one of our customers. I will ensure to pass on your comments to all mamagement teams within the hotel.

Thank you again for your kind review, we truly appreciate it and we hope to welcome you through our doors soon.

Kindest regards,
From Shulagh and all the team at Cork's Vienna Woods Hotel

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Reviewed 22 September 2022 via mobile

Arrived in Cork airport from Edinburgh on a gorgeous Saturday morning. The plan was to visit Vienna woods for lunch as a my niece is planning on getting married there 2024. From the minute you turn into the hotel and drive up a lovely driveway, you just know you are in for a treat. This hotel is fabulous, gorgeous interiors and the staff are the ultimate In customer service. A massive shout out to Shulagh whose passion and love for the hotel is infectious. She really couldn’t do enough for us and just a lovely Person who definitely made an impression. We are really looking forward to seeing her again the next time we visit. The lovely wedding coordinator who made time for us and showed us around and went through the whole wedding experience, she was superb. To the lovely waiter who served our lunch again 100% customer service.
We can’t wait to come back to Vienna Woods a very special place. Luxury and customer service at its finest. Our lunch was excellent. Cork is a lucky city to have such a wonderful hotel ❤️

Room tip: Turning into hotel is a sharp bend so watch out
Date of stay: August 2022
Trip type: Travelled with family
Thank Tourist55631925664
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Relations, Other at Cork’s Vienna Woods Hotel and Villas, responded to this reviewResponded 7 October 2022

Hello,

Thank you for taking the time to write and post your review on your experience whilst staying with us.

We truly appreciate your kind compliments on our beloved hotel and staff. We are continually striving to ensure our guest's visits are enjoyable from start to finish.

It is refreshing to hear that your brilliant experience began the moment you turned into our driveway.

I will ensure to pass on your over-overwhelmingly positive remarks to Shulagh, our breakfast manager, Melissa, our weddings coordinator and our wonderful facilities team who keep our beautiful hotel looking so well.

Thank you again and we cannot wait to see ye all again for the wedding!

Kind regards from Shulagh, Melissa, all the team at Cork's Vienna Woods Hotel

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