Stopover on route to Killarney form Dublin. Travelled with husband and 7 year old. Family room a good size overlooking the car park so noisy at night from pub goers smoking outside. The restaurant was packed due to local communions we had to eat our dinner in what I think was the hallway through to dining rooms. Not pleasant as constant flow of people going past.

Great location for exploring Cork and surrounds, beautiful hotel with lovely dining and bar areas. We booked a mini suite and were pleasantly surprised to receive a sweet treat and a bottle of prosecco in the room on arrival. Dinner in the evening was excellent, efficient service and absolutely delicious food. Full 3 course meal with drinks for two of us was ~€100. We also had drinks in the bar after dinner, it was lovely and quiet and the service was also good.

Unfortunately our breakfast experience left us extremely disappointed. We had booked in for 9.30am, there were a couple in front who hadn't booked but were accommodated while we waited and then we were shown to our table and told about the set up - buffet for cereals/juice/pastries/toast and then someone would take our hot food order. We helped ourselves to cereal and juice and then waited, and waited - it was 20 minutes before we could get anyone to take our hot food order and then another 25 minutes before our food turned up. From being seated to receiving our hot food, it was just over an hour. We also had to ask someone for tea and coffee as they had neglected to ask us this on seating us, as we had seen them do for others. The young waiter was apologetic but there seemed to be a lack of servers and communication between front and back of house. On returning to our room, we were surprised to find one of only two servers that we had seen in the dining room was also doing room service deliveries!
On check-out we raised the issue with the receptionist when she asked how our stay had been, she again apologised and removed the cost of 2 breakfasts from our bill. There were some attempts to excuse the experience by way of blaming people not booking in but it was clear that it was a combination of this and poor organisation in both the dining room and the kitchen. There was a stark difference between the exemplary, calm evening dinner service and chaotic, agitated breakfast team... Maybe they were short staffed but this wasn't mentioned, or even used as an excuse. In the end, the quality of the breakfast food was average, cheap cereal, sausages and pudding and it was not worth the advertised €16. We were also put off by the note on the menu that said any additional items added to the full or mini breakfast would be charged at €5/item!
It was very disappointing to have our experience with the hotel end in this way, we would be reluctant to return despite all other aspects being favourable.

Just back from three nights in this beautiful luxurious hotel. From once we arrived staff went out of their way to make us feel welcome.
Check in was very quick and receptionist Ava was most apologetic that the elevator was out of order.
Our room 305 was bright, airy and beautifully decorated. The beds were most comfortable though I'd have prefer a lower pillow Tea and coffee facilities are available in room. Bathroom was beautiful and everything spotless
Bar staff manager Gerard & Martin were so pleasant to deal with, again the decor here is fabulous with an open fire and comfortable chairs There is also a bright and comfortable conservatory off the bar where you can enjoy a drink, tea or coffee
Dinner was delicious every night. Waiting staff Oliver, Martina and a dinning room manager whose name I think was Charlie were really lovely
Breakfast was amazing first the cold buffet and then the hot food ordered and served at table Here again the staff were A1
Shuleagh (breakfast manager) and her staff made sure you always left the table satisfied and were a wealth of local information . Geraldine and a lovely lady served us on Wednesday morning and were so friendly and helpful.
Managers Keith and David were friendly and nothing was too much bother to collect from the fridge
Over all I could fault nothing in this hotel and hope to return to Vienna Woods in the near future