This is a 5 star hotel in my eyes. Beautiful pool.beautiful veiws
Dinner was amazing.
The salmon plate.i will come back for it, mmm.
Arusha in reception is outstanding at her job.professional and client centered.she is the very best..I love this hotel.. the rooms and the exceptional staff..Highly recommended
Dear Noreen L,
Thank you for taking the time to review your "exceptional" stay with us at the Oriel.
I am delighted to rea that every aspect of your stay not only met but exceeded your expectations & Arusha is indeed a value member of the team & is delighted with the mention!
Looking forward to welcoming you back to the Oriel, hopefully in the near future.
Kind regards,
Janice McConnell
General Manager
The staff were very friendly and helpful. We had a great time the room was very clean and the food was amazing. The leisure centre was very clean. The bed was very comfortable as well and i definitely would recommend it for a place to stay in I hope to go back in the near future..
Dear danielmA8421YW,
Thank you for taking the time to review your recent stay with us. I am delighted to read by your 5* review that you had such an enjoyable stay & that our team ensured that you were so well looked after.
Thank you for your recommendation & we will look forward to welcoming you back to the Oriel for your next visit.
Kind regards,
Janice McConnell
General Manager
We stayed as a family of 4 on the fota package. Food was amazing, accessibility was fantastic, the room was very spacious and comfortable and the staff were terrific.
There was unfortunately a good amount of broken glass underneath the bunk bed which staff were quick to clean once made aware. We did then find more broken glass in the bedsheets of the bottom bunk also which we only found when our oldest child was cut by it during the night but everything else was perfect and he quickly got over that so we decided not to be "those guys".
Absolutely will be back to stay and are considering the hotel for our 2025 wedding.
Dear dyl612,
Thank you for taking the time to review your recent stay with us.
I am delighted to read by your 5* review that you & your family had such an enjoyable visit to the Oriel.
I understand that my colleague has already been in contact with you to follow up on the incident regarding your child.
Looking forward to welcoming you all back to the Oriel for your next visit & make sure to book a show around with a member of our wedding team for your upcoming wedding!
Kind regards,
Janice McConnell
General Manager
Fantastic value for money.
Food excellent, staff very helpful and friendly.
Highly recommend staying here.
Dear colinsamlisacul,
Thank you for taking the time to review your recent stay with us & for your lovely feedback.
I am delighted to read that you had such an enjoyable stay & that every aspect exceeded your expectations.
Looking forward to welcoming you back to the Oriel, hopefully in the near future.
Kind regards,
Janice McConnell
General Manager
No hot water in sink. Pillows very poor carpet could do with a clean. Had to ask for plates and food for breakfast. lovely staff but not enough
Dear coopergolfsport,
Thank you for taking the time to review your recent stay with us. I am disappointed to read that you found the quality of your accommodation & service below our usual high standards.
I am aware that our Revenue Manager has reached out to you in the interim to discuss your feedback with you directly & thank you for bringing these issues to our attention.
Kind regards,
Janice McConnell
General Manager
