Our first experience of Los Abrigados was not a great experience to start with. After driving 7 hours from Las Vegas, we were told by the front desk staff that they did not have our booking as booking.com has cancelled our reservation "automatically" in their reservation system. I have used booking.com many times with other hotels and never has a problem if I amend a reservation or in fact cancel one of the rooms on a reservation, but leave the other rooms intact. On this occassion, somebody at Diamond Resorts did not read the amendment paperwork and cancelled the whole of my reservation.
After 1 hour at the checkin desk with the staff telling me that the booking.com amendments are automated (clearly not or there is a major flaw in their automation), they decided to check us in and honour the rate that I had booked with booking.com.
We had reserved x 2 King Rooms that we received eventually and one with an outdoor hot tub. I'm not sure the hot tub had actually been cleaned prior to our checkin (judging by the dirt and scum around the bottom), but never mind, we wasn't going to use it as it was snowing in Sedona and looked truly magical with all the white snow and red rock.
We had a great time in Sedona and the layout and resort facilities at Los Abrigados are great, but it's a shame about some of the staff who are clearly not trained very well (if at all) and who try to treat customers as if they are stupid. If a hotel has made a mistake, admit to it, rectify it and move on. Don't proceed to have an argument with a customer at the front desk and try to shift the blame to me or someone else e.g. booking.com.
Would I go back? To Sedona yes, Los Abrigados .... not sure. There are other hotels offering great value and excellent locations throughout Sedona.
- Official Description (provided by the hotel):
- A luxury resort and spa in Sedona, Arizona. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travel Republic (UK), TripOnline SA, Hotels.com, Booking.com, Ebookers, 5viajes2012 S.L. and HotelQuickly so you can book your Los Abrigados Resort and Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Los Abrigados Hotel Sedona
- Los Abrigados Resort Spa
- Los Abrigados Spa