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Reviewed 13 May 2021 via mobile

We really enjoyed our stay at this Holiday Inn Express in Sedona. The staff was friendly and helpful. The pool felt wonderful after a day of hiking. We liked this area of Sedona better because it was less congested. There are so many excellent hikes in this area as well and the trailheads were much less crowded with available parking. Would definitely stay here again.

Date of stay: May 2021
Trip type: Travelled with family
1  Thank stephaniep447
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2021 via mobile

Not the comfy feeling of most Holiday Inn Express locations. Furniture was an uncomfortable techy look and not very appealing. Lighting was the VERY bright white and it felt very institutional and unsettling. Staff was very good and accommodating, no problems there at all but could do with some redesign.

Date of stay: April 2021
Trip type: Travelled as a couple
Thank gtcardew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHG Service, Other at Holiday Inn Express Sedona - Oak Creek, responded to this reviewResponded 12 May 2021

Hello gtcardew,

I love your suggestions about the lighting and furniture. I have forwarded them immediately to our management for further considerations. I'm truly happy to see you enjoyed your time with us. We aim to provide the highest standards in accommidation.

I hope to see you soon and show you that we can do better to make you feel at home.

Take care!

Alejandro G.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2021 via mobile

We returned to Sedona for my annual birthday trip, snd once again stayed at the Holiday Inn Express. Our first experience there was a year prior and had been great, so it was such a nice surprise to be greeted by Michael when we checked in, as we remembered him from the year before. He was incredibly welcoming, as always, and our room was great. Despite the curveball thrown with the onset of the pandemic, all the staff we encountered from beginning to end were great. Special thanks to Michael, Matt, and Ira for making our week long stay so great. We look forward to it every year and can’t wait to return again soon!

Date of stay: April 2021
Trip type: Travelled as a couple
1  Thank Michelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2021

We just traveled here last week on Saturday April 3rd, we stayed 2 nights to explore Sedona. When we checked out our room there were no towels and the dispensaries for soap etc. were empty. The staff were very good about coming up and fixing these issues. They offer a cup of cereal, muffin and small items to take away with you for breakfast. This was our first stop of a weeks tour of the southwest. We found in other motels etc luggage carts were not always available. They did have them here for use.

Date of stay: April 2021
    • Value
    • Cleanliness
    • Service
Thank socalukgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHG Service, Other at Holiday Inn Express Sedona - Oak Creek, responded to this reviewResponded 26 April 2021

Hi socalukgirl,

I'm glad you chose our hotel for your visit to Sedona. Thank you for staying.

We promise a comfortable and convenient experience for all of our guests. I'm sorry you experienced issues with the stay, especially with the towels and soap dispensers. Trust that I alerted our management about this so we can make the necessary changes to better our service.

On the bright side, I'm glad you found our staff helpful and breakfast selection good.

We appreciate your feedback about your stay and looking forward to your next travel.

Many Thanks,

Rein V
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2021 via mobile

Miles and Shiram at the front desk were amazing! They were so helpful, friendly and professional. They told us about things to do in the area and great places to eat. Both answered all of my questions with enthusiasm.

Now about the room.. we had a suite which was nice and had a few large windows which provided nice sunsets and nice mountain views. The room was modern and has everything that one would need. The bed was comfortable too. I would recommend staying here! We can't wait to go back!

Date of stay: March 2021
Trip type: Travelled as a couple
Thank twanishaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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