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Reviews (3,783)
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All reviewsla haciendabourbon steakgold loungerooftop poolwillow stream spasunset beachplaza barice skatingsonoran splashchristmas lightssouth poolthe mexican restaurantwater slidescasita suitegolf coursewalk in closetbeautiful resort
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2,821 - 2,826 of 3,783 reviews
Reviewed 22 February 2013

I am not sure why there are any negative reviews of the princess. My husband and I bought a 2nit getaway at an auction and added a third. We would have stayed longer if we could have. The staff was warm and helpful, the room very large, nice, and had and a beautiful view, and the food excellent. We also played golf every day at the three nearby courses--topic champions, topic stadium, and gray hawk. The concierge setup all of our tee times, and the hotel shuttle took us to each course. The pool was lovely as well. I would definitely go back again--today if I could!

  • Stayed: February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2013

This is a lovely resort, very large and spacious. The gardens are beautiful and it's lovely to walk around the duck pond and the cactus garden. You even see bunny rabbits on the lawn eating. The bar area is spectacular and wonderful to have a drink in the outdoors while next to a little fire to take the chill off. The rooms are of good size (standard room), with a large bathroom and balcony - so very comfortable. The one gripe I have is that we went down to the main pool (the only one heated in Feb) and there were no spare sun lounges (all gone). There were some spare in the tented area, but of course you have to pay for that privelege. So we went without a swim. Then we wanted to eat at Bourbon Steak (on site restaurant) and was fully booked till 9.30pm, so we didn't get to eat there that night. A good alternative was the bar area and the food was very good. I did enjoy staying here, but it seems you have to get up early for you sun lounge and you have to book in advance for your dinner - sometimes you just want to 'go with the flow' and not plan everything...guess you have to here. I always find it amazing that a hotel/resort cannot cater for all of its guests at the same time....

Stayed: February 2013, travelled on business
1  Thank Peteshell12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2013

My husband and I recently returned from a stay in a Fairmont Gold room at the Scottsdale Princess. We chose to stay at this section of the hotel because of the 'conference nature' we had found on past visits in other sections of this hotel. Although a beautiful location with lovely desert landscaping, the Princess is clearly focused on supporting convention guests and we thought the Fairmont Gold might cater more towards the vacation traveler such as ourselves so we chose to give it a try.
Alas, this was not the case. Unlike our many experiences on Gold floors at other Fairmont hotels in the US and Canada, this one does not hold up to room quality or service we have come to expect and enjoy at Fairmont. The rooms, although in a nice location on the property, are in great need of renovation and were quite dusty and dirty. The towels and sheets were old and rough on the bare skin and we had to call housekeeping several times for items that were missing in the rooms. The service of the Gold staff was spotty - some personnel were friendly and helpful (thank you!) while others were simply rude. The food for breakfast and early evening appetizers was surprisingly poor and not fresh or interesting which was very disappointing. This unfortunately fits with the food in general on the property as we found our dinner (and service) at the Hacienda restaurant quite dismal as well although our lunch (hamburger) at the property's main restaurant was satisfactory.
Our one positive experience at the Fairmont Princess was the Spa. It continues to be an innovative, relaxing, and lovely way to spend an afternoon in the Arizona sunshine (by the pool) or receiving a treatment. The personel working there were professional and helpful and clearly enjoyed their work. We highly recommend a visit to the spa as it is a special place.

  • Stayed: February 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Service
7  Thank Happy_Vacationers2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontScottsdale, Public Relations Manager at Fairmont Scottsdale Princess, responded to this reviewResponded 14 March 2013

Dear Happy Vacationers,

We thank you for staying with us and we appreciate you sharing your candid feedback. We are certainly disappointed to hear about your experience, as that is not the level of service we pride ourselves upon. I will be sure to forward your comments to the departments mentioned. We are delighted you enjoyed our spa. Well & Being at Willow Stream is a very special place. I hope you got to try one of our new classes or treatments!

The next time your travels bring you to Scottsdale, we look forward to the opportunity to welcome you back and make your stay absolutely perfect!

Kindest regards,

Valerie Lee
Director of Public Relations
Fairmont Scottsdale Princess

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2013

Spent a few days here with my spouse in Feb. From the instant we pulled into the hotel the service was impeccable. From the valet to the bellman to the front desk everyone was great. The grounds are beautiful including the restaurants, bars, pools, etc. the food was as good or better than most restaurants in Scottsdale. The fitness area was good also. The rooms were nice but are in need of an update. They aren't terrible but they look tired. The hotel is about 25 years old and although they've done some updating the rooms need it again. Would definitely stay again.

Stayed: February 2013, travelled with family
6  Thank thoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2013

This resort was out standing. We were there in December and everyone was wonderful. Our room was perfect, the grounds were beautifully decorated for the holidays. We played the golf courses the Stadium course was outstanding but the Champions course was in bad condition. But we still enjoyed our stay. We will be going back.



Stayed: December 2012, travelled as a couple
Thank Scountry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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