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Traveller rating
1,684
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78
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Reviewed 30 April 2021 via mobile

We stayed at the Kierland resort in November 2020 and then again in April 2021. All staff and members were friendly and the premises was immaculate. Kayla Graham, the concierge at the hotel, was extremely friendly and helpful. Any questions we had were answered promptly by Kayla. She also introduced us to the idea of becoming an owner, which we took advantage of a few days ago! Would recommend this hotel and the Villas!

Date of stay: April 2021
Trip type: Travelled solo
Thank 186myrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Team Marriott, Guest Services / Front Office at The Westin Kierland Resort & Spa, responded to this reviewResponded 2 May 2021

Dear 186myrat,

Thank you for returning to stay at The Westin Kierland Resort & Spa once again and for taking the time to post your kind review. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with our team, especially Kayla and thank them personally for the work that they are doing daily. We appreciate you recommending us to future guests, and we look forward to your next visit.

Adam Pauli
Front Desk Manager
The Westin Kierland Resort & Spa

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Reviewed 26 April 2021

Stayed here for three nights. The 29 holes of the course were immaculate. Beautiful fairways, greens were excellent, the whole resort grounds were in excellent condition. A very special place for a golf getaway. The resort has so much to offer for people of all ages. Plenty of places to eat on the grounds. And an easy walk off resort to other restaurants and shops. We were told at the time no one would clean the room due to Covid. That was fine. Room was very comfortable, very large screen TV and we had a balcony. Bathroom was very clean.

Room tip: The "Golf View" was awesome.
Date of stay: April 2021
    • Location
    • Sleep Quality
    • Service
1  Thank kkrezz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Team Marriott, Guest Services / Front Office at The Westin Kierland Resort & Spa, responded to this reviewResponded 27 April 2021

Dear kkrezz,

Thank you for sharing the details of your recent stay at The Westin Kierland Resort & Spa. We were pleased to receive your excellent feedback about how much you enjoyed our refreshing and enhanced accommodations, as well as our 27-hole course designed by renowned Scottsdale golf architect Scott Miller, offering challenges for players of all levels.
We also want to thank you for mentioning our convenient location close to a variety of restaurants and shopping. It was our pleasure hosting you, and we hope to welcome you back anytime you are in the area.

Adam Pauli
Front Desk Manager
The Westin Kierland Resort & Spa

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Reviewed 18 April 2021

Beautiful hotel and grounds. Golf course was fantastic. Hot showers, nice beds, clean and comfortable. AC worked well. Ladies enjoyed the pool and cabana. The hallways were a bit loud due to all of the children running loose unattended. Was actually very surprised a the amount of kids there. Great selection of eateries at hotel and within walking distance. Shops close by as well. A very high end resort. Very expensive.

Date of stay: March 2021
2  Thank Cheeser08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Team Marriott, Guest Services / Front Office at The Westin Kierland Resort & Spa, responded to this reviewResponded 22 April 2021

Dear Cheeser08,

Thank you for the excellent review. It is always gratifying to receive praise for exceeding expectations, and we are pleased to know you enjoyed your stay. We are delighted you were able to enjoy our resort amenities and found your guestroom to be very comfortable. It was our pleasure serving you at The Westin Kierland Resort & Spa, and we hope to see you again soon.

Adam Pauli
Front Desk Manager
The Westin Kierland Resort & Spa

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Reviewed 18 April 2021 via mobile

This was our first visit to Scottsdale, and the Westin helped make it great. The grounds are lovely, and the proximity to the shopping center across the street is a huge plus. We enjoyed the pool and found that, with our teens, it was better to go later in the afternoon when there wasn’t a line to get into the area. My son enjoyed the flow rider, and we also found with it that it was better to go closer to 5:00. Note that there is an additional charge and you have to make a reservation. Both days he was able to reserve a time the same day. The outside dining area looked fun, but it was first come, first serve and filled up fast. All in all, it was a great stay.

Date of stay: April 2021
Trip type: Travelled with family
1  Thank abcmayo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Team Marriott, Guest Services / Front Office at The Westin Kierland Resort & Spa, responded to this reviewResponded 18 April 2021

Dear abcmayo,

Thank you for the five-star review of The Westin Kierland Resort & Spa. We are thrilled to read about your invigorating vacation with family and how much you enjoyed our beautiful property, optimal location, and resort amenities. We are grateful for your feedback, and we look forward to making more memories with you and your family on your next visit to the Scottsdale area.

Adam Pauli
Front Desk Manager
The Westin Kierland Resort & Spa

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Reviewed 17 April 2021 via mobile

We stayed here for 3 nights. Our room was never touched. Had to ask for towels toiletries.
If you are not going to service your customers then don’t charge the prices you do. Covid or not the rooms should be cleaned and refreshed with towels and toiletries. On the positive side the guys at the Valet were fantastic. Unfortunately we will pass on this hotel next time and stay where they service their customers!!

Date of stay: April 2021
Trip type: Travelled as a couple
Thank Danndiane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Team Marriott, Guest Services / Front Office at The Westin Kierland Resort & Spa, responded to this reviewResponded 18 April 2021

Dear Danndiane,

Thank you for choosing to stay with us during your recent visit to Scottsdale. We appreciate your feedback as your comments allow us the opportunity to focus on areas where we can exceed expectations. Thank you for your assistance as we work to strengthen our guest experience. We hope that you will provide us with another chance to show you the hospitality for which we are known.

Adam Pauli
Front Desk Manager
The Westin Kierland Resort & Spa

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