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All reviews restaurant staff air con floor room third floor tennis courts bit dated bottom floor close to town definitely stay here again fresh towels nice pool faafetai lava patricia kitchenette samoa fritz laundry
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Reviewed 14 July 2017 via mobile

We stayed here for 2 nights only, prior to our flight home. The staff were generally great, apart from the girl/lady at reception who struggled to listen and was obviously not at all interested in work because she was so fixated on her cell phone and the tv which was weirdly turned on behind the desk at reception! The shower was small but lovely hot water which I was desperate for having had cold showers for many weeks! The place was freshly painted but my main complaint was the pillows which were hard as rocks ( we had 4 in total)and one even smelt like vomit!! The sheets were also very tired and discoloured! Definitely in need of replacement! Also the cups , plates, and cutlery were filthy, couldn't use them but no detergeant or wash up cloth provided to do that?????? Prob wouldn't stay there again, but Samoa appears to have these issues everywhere you stay, definitely not what overseas visitors come to expect from accommodation.

Stayed: July 2017, travelled with family
2  Thank sasha5656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2017

Hotel is always very clean. All the staff are very helpful and friendly. I even had a flat tire on my rental vehicle and one of the staff changed it for me.

The breakfast is the best in the Pacific of all the places I've been.

The hotel is quite. No band or loud music at night.

  • Stayed: June 2017, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank preachthew0rd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsInsel, Guest Relations Manager at Insel Fehmarn Hotel, responded to this reviewResponded 26 June 2017

Thank you for your feedback! Our staff will be pleased to know your stay with us was comfortable. We pray the Lord's protection and blessings over you and your travels. Warm regards, Management and Staff.

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Reviewed 12 May 2017

good size clean room though shower room/ toilet small our tv was small no remote and very limited channels kitchenette minimal refreshments e.g tea or coffee fridge warm. Aircon good.located on first floor which wasn't good for noise or privacy. Located 5 minute walk from hospital and food shops/petrol and pizza places even closer.20 mins walk up the hill to Robert Louis Stephenson's house and gardens. Staff very friendly. Bar small. Dining room nice, food nice though menu limited/ repetitive. Expensive wifi 15 tala per hour poor / no reception better 3rd floor.

Room Tip: 3rd floor been done up nice, 2nd floor ok, ground floor noisy especially our Room 112 next to the entrance lobby.
  • Stayed: May 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Diddums M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsInsel, Guest Relations Manager at Insel Fehmarn Hotel, responded to this reviewResponded 26 June 2017

Thank you for your feedback. Your valued comments are being addressed. Please try our renovated rooms with excellent ocean views on our top floor when next you visit. Warm regards, Management and Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2017

We stayed in the standard garden view room we had booked for 8 nights however only stayed 4, then moved to the Tanoa Tusitala.
The buffet breakfast was below average...The room was unclean and the last straw was when we were told to buy our own detergent and washing up utensils. We stayed as we thought it would get better, but it did not.

Room Tip: Recommend dont stay.
  • Stayed: March 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank rslolesio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsInsel, Guest Relations Manager at Insel Fehmarn Hotel, responded to this reviewResponded 26 June 2017

Thank you for your feedback. Your valued comments have been addressed.
Warm regards, Staff and Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2017

Out of the way and far enough up the hill to be slightly cooler.
Large rooms but noisy A/c that is almost impossible to turn down, room was like a fridge.
Friendly staff, clean hotel, but internet is as slow as, if you are a business traveller this could be a hassle.

Stayed: December 2016
2  Thank Allan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsInsel, Guest Relations Manager at Insel Fehmarn Hotel, responded to this reviewResponded 26 June 2017

Thank you for your feedback. Your valued comments are being addressed. Warm regards, Management and Staff.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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