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Reviewed 29 December 2015

We stayed here as a family 7 of us over 5 rooms.

The hotel itself was good and functional, however 2 of us were working so it didn't really provide services (wifi) for business people. However the management provided us with useful information on how this could be remedied, so that we were able to work efficiently while on the Island.

The hotel were able to ensure security when some of the Seventh Day Adventist party got out of hand and prevented some of our family to have a peaceful nights sleep.

Room tip: the food at the bar is excellent .. room service very slow, nephew waited for an hour, my sister's experience also not positive.
Date of stay: December 2015
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Zymoticbug
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this reviewResponded 29 December 2015

Talofa Zymoticbug

We appreciate your review. particularly considering some of our guests perhaps embraced the festive season with a little too much joy and vigor. Our guests safety and security is paramount and we are pleased we were able to resolve matters and your group was able to enjoy the rest of their stay.

Regards

Jason and the Tanoa Tusitala team

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Reviewed 25 December 2015

Great location. Best hotel in Apia. Very helpful attentive staff who go above and beyond to assist you.
It is short walk from the centre of town, government offices, bus station and colourful markets, yet quiet, set in beautiful tropical gardens opposite the harbour wall, a park and the ocean.
Hotel transfers to and from the airport were prompt and efficient. A taxi was always waiting to take you to town or a tour of the island.
The rooms were huge, well decorated, and with large immaculate bathrooms. Really good showers too. Very comfortable beds. Big TV's, but Samoa TV is not very interesting. WiFi worked well. Airconditioning worked very well. Rooms had either a verandah or balcony. Everything was kept really clean.
I had a very quietly located room at the end upstairs (only 2 levels) opposite the tennis courts looking inland to the magnificent hills with a frangipani tree right outside. Courts were not used much as Samoa was hot and humid this time of year. Sun came in on the balcony in the afternoons.
The pool area was very attractive, overlooked by the breakfast room and the bar/restaurant. The breakfast had everything, fruit, toast, cereal, coissants, cooked eggs and the best bacon I had ever tasted comes from Samoa. The restaurant had great cocktails and succulent sashimi.
The hotel style and decor was very attractive. Cultural domed building design and art everywhere. Beautiful well cared for tropical gardens full of orchids, bromiliads, hibiscus and frangipani.
On Wednesday they had a cultural FiaFia night put on by the lovely staff. A great and very personal dance and fire dance show, and local food such as sweet potato and young taro leaves cooked in coconut that tasted like spinach. It felt like the hotel was run by one big happy family.
As a solo traveller on vaction in Samoa for a week I rapidly ran out of things to do, but the incredibly helpful manager arranged for me to go to the southern coast beach for a couple of days on an inter-hotel exchange (I was otherwise locked into booking.com). to Seabreeze Hotel which was also fabulous. Thanks so much Jason!
(NB having checked out Apia, I would definately stay at Tanoa Tusitala rather than Aggie Greys when the rebuild is finished, because Aggie's is on the main road, a long walk from town, and low lying, beside a river that would attract mosquitos).

Room tip: Ask for what you want. Rooms opposite Tennis court and at the back are quietest. Opposite the pool is obviously more lively.
Date of stay: December 2015
  • Trip type: Travelled solo
    • Value
    • Cleanliness
    • Service
Thank dee a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this reviewResponded 28 December 2015

Talofa Deliahay

We are glad we were able to assist you having a complete Samoan experience and certainly appreciate your comprehensive review which covers all aspects of what we strive to provide for our guests.

Samoa is a unique Pacific destination and visitors who embrace the culture and its people get the most out of their time here.

I would like to remind visitors to this site and our hotel that should they require any assistance or our facing any challenges please don't hesitate to ask for me.

Regards

Jason and the Tanoa Tusitala team.

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Reviewed 11 December 2015

I found the rooms very nice & comfortable. East to relax here. Staff were very friendly & helpful. Breakfast was good and the staff made us a few 'fresh off the press' muffins. The only downer was the TV channels. Out of maybe 8 channels it was hard to find 1 decent channel. It would be nice to have just 4 good channels. 1 Sport channel, 1 Movie channel, 1 Music Channel & 1 News channel. Sky from Fiji is available in Samoa i heard......

Room tip: To avoid footstep noise, take the upstairs rooms.
Date of stay: November 2015
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Hazeyboy94
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this reviewResponded 13 December 2015

Talofa Hazyboy

First of all thank you for choosing to return to Tanoa Tusitala after a year away. We are glad that we have managed to maintain our service levels, however we will be reviewing our entertainment options.

Regards

Jason and the Tanoa Tusitala team.

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Reviewed 10 December 2015

The Tanoa Tusitala Hotel features a portrait of Robert Louis Stevenson ("tusitala" or teller of tales) behind the reception desk, and was a good base in Apia for my eventual trip up Mt Vaea to see "Requiem" inscribed on the tomb of RLS. I stayed at the hotel for about two weeks, and while it rained most days I loved the well cared gardens and the environment at the hotel with the tropical trees and plants such as the frangipani and the flame trees in full flower. The room was large, spacious and clean. The breakfast was totally consistent (the same every day). The tariff was reasonable (365 tala a night). There were occasional problems with internet access, but the staff were very responsive when problems occurred and worked swiftly to resolve issues. The meals in the bar were of average quality, but convenient when the rain made excursions to other venues challenging. The staff were helpful and the service was fine. The outdoor pool was being cleaned during our stay. Generally the hotel can be recommended for people on business or for tourists staying in Apia because of its convenience and its central location in Apia.

Date of stay: November 2015
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Vince C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this reviewResponded 13 December 2015

Talofa Vince

It appears that we are able to deliver a consistent level of service that satisfies most of our guests. This combined with our rooms and amenities and our proximity to town make us a very popular place to stay in Apia. Considering we are currently the biggest and busiest hotel in Apia we are proud that we are also able to personalize our service.

We look forward to welcoming you back in the future.

Regards

Jason and the Tanoa Tusitala team.

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Reviewed 1 December 2015

The Tanoa Tusitala really demonstrated the kind of customer care and attention a traveller can only hope for if you have an emergency. The hotel staff, from General Manager Jason Strickland and Operations Manager Miss Selau Solofa, really stepped up and devoted a lot of time,and effort to help us when we had an emergency in Apia.Its unusual in modern hustle and pressure to encounter such caring and helpful people.

We flew into Apai in late October and went right to the hotel from the airport. While unpacking, I discovered that a pouch that contained my important daily heart medicine was missing. After thoroughly searching our bags, the room and the grounds, we spoke to Jason Strickland, the Hotel Manager. Jason contacted the airline we flew in on and the airport authority and asked them to search the plane and the airport for the medicine pouch but it was not found. Jason then asked Miss Selau Solofa, the Hotel Operations Manager to help us. She was able to arrange for a visit to a local doctor who examined me and wrote prescriptions for my medicine. Unfortunately, the US drugs were not easily available in Apia because Apia is tied to the UK meidicne standards. Nevertheless, Miss Solofa then took us from one Pharmacy to another and to the local hospital pharmacy trying to track down the medicines .It was a nerve wracking adventure. After 2 hours of visiting almost every pharmacy in Samoa, including the Hospital pharmacy, we were able to get only 2 of the three medicines. wgenerally use US medicine. And when we were able to locate the 2 drugs, Miss Solofa paid for the drugs since we had not had the opportunity to convert currency before we realized the drugs were lost. Recognizing that we were still missing one critical drug, Miss Solofa contacted our daughter in the United States and helped make arrangements for her to ship the drugs from the US to New Zealand, our next stop. Fortunately that worked and we were able to complete our trip rather than cutting it short and returning home.

The effort and care that she, Mr. Strickland and the entire staff of the hotel displayed helped us get over a very difficult situation. I can't praise them enough. While no one wants to experience an emergency while traveling, one can only hope that if they do they will have people like Mr. Strickland, Miss Solofa and the Tanoa staff available to help you get through the problem.

Date of stay: October 2015
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank stanley l
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GMTTH, General Manager at Tanoa Tusitala Hotel, responded to this reviewResponded 6 December 2015

Talofa Stanely

I do recall your circumstances and we are genuinely happy that we were able to assist and at the same time demonstrate true pacific hospitality.
The team appreciates the recognition you have afforded them and we do hope the rest of your trip was without incident.

We do urge any guests to approach us should they require any assistance while they are staying with us and always appreciate feedback while you are staying with us that gives us an opportunity to address any concerns or service issues you may have.
We genuinely value our guests and ask that you tell us before you tell 5 million people on Trip Advisor.

Regards

Jason and the Tanoa Tusitala team.

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