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Reviews (299)
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Reviewed 6 September 2017

I would like to rate the location with 5 Stars. Room, Garden, Park all best of class, but the service in the restaurant has been incredible. Hope they will manage it better, if you will have a dinner there.

Stayed: August 2017
Thank Ulrich W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atobar, Gerente at Hacienda- Hosteria Chorlavi, responded to this reviewResponded 26 September 2017

Dear Mr. Ulrich

We thank you for your comment. We will like to apologize for the inconvenience in the restaurant. We had a meeting with the F&B department regarding the bad service you received. We hope you can visit us again, since we are making a few changes to ensure this will not happen again.
Thanks again
Sincerely,
Andrea Tobar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2017

I stayed here as guest of an event, and honestly I did not see a proof of quality regarding to service standards in catering. There were several crew members that did not wear uniforms and they did not respond to eye staring, completely ignoring guests. I would not recommend to visit the place unless you have your own catering team.

  • Stayed: September 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank HZambonino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atobar, Propietario at Hacienda- Hosteria Chorlavi, responded to this reviewResponded 26 September 2017

Dear Mr Zambonino:

We thank you for your comment. We will like to apologize for the inconvenience in Banquet Department. We had a meeting with the F&B department regarding the bad service you received. We hope you can visit us again, since we are making a few changes to ensure this will not happen again.
Thanks again
Sincerely,
Andrea Tobar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2017

It was my kids's first time in Ecuador, so I chose to stay in the well known Hosteria Chorlavi for the first time too! I have heard about it for years, and was so happy to find that all the great reviews and fame is not in vane.
We had the best time, the rooms were excellent, the decor tasteful and traditional, the beds were comfortable, and we even got a space heater for the cold nights. The food was delicious, and a big plus, the green areas, play areas, swimming pool, mini golf, pond, etc were very nice! We specially enjoy being outdoors, so we explored every corner of the Hosteria, and every space was well taken care of and pleasant. My kids had plenty to do after breakfast, and loved to come back to our hotel after a day of adventure exploring Imbabura and its wonders. The location is superb, near to everything, but secluded enough so you can enjoy nature and relaxation.
Above all, the staff was so cordial and helpful. Everyone we encountered was polite and greeted us with a smile. We felt welcomed, safe and got all our concerns and requests taken care of. I mean I had a 5 and 4 year old, so even room service was specially prepared according to our needs. We had the best time and can't wait to be back.

Room Tip: We loved staying by the playground. The kids loved waking to the farm animal sounds from the farm next door!
  • Stayed: May 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank salofox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atobar, Propietario at Hacienda- Hosteria Chorlavi, responded to this reviewResponded 26 September 2017

Dear Guest:

We thank you for your comment. We are happy to hear that your stay was very pleasant.
We are constantly, renovating and improving our infrastructure and services. We hope you can visit us in a near future.
Thanks again
Sincerely,
Andrea Tobar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2017

Started our honeymoon here 42 years ago!! The newish owners have added on quite a few additional suites and a pool to cater for changing tastes. Dropped in here to celebrate my wife's birthday as we were travelling in the area. Whilst the menu is not overally extensive or exciting, the tradional dishes we chose were served well and were very tasty. Apart from two other families this place was deserted and therefore lacked a family feel to it.

  • Stayed: May 2017, travelled as a couple
    • Service
1  Thank kirklycl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina197610, Director de Relaciones con Clientes at Hacienda- Hosteria Chorlavi, responded to this reviewResponded 30 May 2017

Dear Guest:
Thank you for writing about our Hacienda Chorlavi. The Hacienda has been in the same family since it turn into a hotel 46 years ago. We have done some investments, as you have seen, for the last couple of years, in order to satisfy our clients and offer more services.
Hope you visit us again,
Sincerely
Hacienda Chorlavi

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Reviewed 30 April 2017

This place is very beautiful, very comfortable and has wonderful service. Our family's favorite parts were the stunning scenery with tons of beautiful flowers, the hot tub and the "oh SO comfortable beds and pillows"!! The staff was very helpful and friendly. I would highly recommend this place.

Room Tip: The beds, bedding and pillows were heavenly!!!
  • Stayed: April 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank rubygirl6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina197610, Director de Relaciones con Clientes at Hacienda- Hosteria Chorlavi, responded to this reviewResponded 30 May 2017

Dear Guest:
Thank you very much for your kind words about our Hacienda. We love to hear our guest suggestions and experiences... Thank you for your recommendation!
Sincerely Hacienda Chorlavi

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