We stayed here about the first part of November for three nights and it is an amazing hotel and location. When you start to really look at the restaurant and your room, you can only wonder how it was able to be built let alone have WiFi. We had stayed at hotels in Banos and Loja and thought we had great views of the city and area but both pale in comparison. More than enough choices for food and I highly recommend trying the Pisco Sour. Try to just have one. The road is not a big deal and the hotel does have a car to transport you though it was under repair when we were there. They can also easily arrange local transport. The pool is exactly as pictured and offers an unbelievable view. Service is exceptional. As an example when we asked Ivan how long the pool was open, his reply was 8:00-8:30 or would you like it open longer? Day trips are available for a train ride or hot springs near by. Stay if you can, you will not be disappointed!
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