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All reviewsthe main housegate tourtungurahua volcanofriendly dogsthe ownercheese and crackerstilapiagolden retrieverpatateliving roommountain roadtour groupwood stovecrepesbeautiful propertynearby volcanospectacular views
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Reviewed 19 July 2017

We stayed here one night as part of a Gate 1 Travel. The staff made us feel very welcome in their hacienda by playing relaxing music, putting out cheese and banana milkshakes, and lighting a fire. We were showed to our rooms by a loving golden retriever and when we opened the door..."WOW", the view. We had a room that looked right on the local volcano. The only downfall we had is there was originally no hot water, but that was quickly fixed. Once fixed, I went to get in their large tub and the water came out extremely dirty.

  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank scrawford80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaciendaManteles, Director of Sales at Hacienda Manteles, responded to this reviewResponded 23 December 2017

Greetings from Hacienda Manteles!

Thank you for your comments; they are very important to us since they help us improve the hacienda in every sense.

We apologize for the inconvenience you experienced during your stay at Hacienda Manteles.

I am so happy you enjoyed your stay with us.

Again thank you ! And please recommend this beautiful country and us to your friends and family!

All the best,

Andres Heredia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2017

This is a beautiful hacienda in the mountains. We were above the clouds. The staff was very welcoming and helpful. We stayed in the main house; beware the walls are thin in the house so we heard our neighbors (they can hear you too!). The view is gorgeous, along with the property that was well maintained. They have 2 very friendly dogs to play with also. The meals were fine, we had nothing to complain about. Our friends stayed in one of the separate cottages down the hill and those are wonderful. We would stay here again.

  • Stayed: June 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank travelonbegone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaciendaManteles, Director of Sales at Hacienda Manteles, responded to this reviewResponded 23 December 2017

Greetings from Hacienda Manteles!

Thank you for your comments; they are very important to us since they help us improve the hacienda in every sense.

I am so happy you enjoyed your stay with us.

Again thank you ! And please recommend this beautiful country and us to your friends and family!

All the best,

Andres Heredia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2017

If you're expecting a five star hotel at the end of one of the most harrowing mountain drives you've ever experienced, don't stay at the Hacienda Manteles. But, if you want a real Ecuadorian experience in an authentic hacienda with fantastic volcano views, this might be your kind of place. We loved it. Were the rooms the most comfortable I've stayed in...no. But the food was decent and the hacienda was gorgeous and I have to admit that I loved the near death experiences while trying to get up there and back down.

  • Stayed: July 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Whitechris1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaciendaManteles, Director of Sales at Hacienda Manteles, responded to this reviewResponded 23 December 2017

Greetings from Hacienda Manteles.

We apologize for the inconvenience you experienced during your stay at Hacienda Manteles.

Hacienda Manteles is an Old Family Hacienda that opened its doors to guests from all around the world. We have maintained our original Hacienda house structure and refurnished several parts of the old Hacienda to accommodate more guests. We strive to provide the best service and quality to all our guests.

We apologize once again if you did not feel comfortable in the assigned room, as we strive to make sure our guests are 100% comfortable at all times.

Thank you for your comments; they are very important to us since they help us improve the hacienda in every sense.

If you have any other suggestions you would like to let us know, please do not hesitate contacting me directly to info@haciendamanteles.com.

All the best,

Andres Heredia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2017

There were some aspects of this place (part of the Gate1 tour) that were excellent: the comfy main lodge building, (home made) cheese and crackers provided on the house, the beautiful grounds and views.

Some other things were really deficient: our room was very cold (the provided heater is not quite as hot as a 10 watt bulb), so they gave us another heater. This made the room comfy enough. They put a basic alpaca blanket on the bed, but also an additional blanket that's as heavy as those dentist lead vests that they put on you. Something is wrong if you need a blanket that's as heavy as those lead vests. We didn't pull that one up beyond our feet.

Some had shower issues. We did have hot water, although the shower drain did not flow nearly fast enough to keep the water below the 1/4" lip at the edge of the shower, so we had water all over bathroom floor (room 9). Not to mention shower bulb was burnt out. Wife also thought the room a bit musty.

We were only here one night and we did sleep fine, but I think that they need to get their hot water and shower drainage issues fixed.

Dinner was 'ok'. Don't get the tilapia, which was small and dry. The trout looked fresher and more moist.

Room Tip: at least one of the pretty, newest cottages lacked hot water.
  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Service
Thank jayrob1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaciendaManteles, Director of Sales at Hacienda Manteles, responded to this reviewResponded 23 December 2017

Greetings from Hacienda Manteles!

We apologize for the inconvenience you experienced during your stay at Hacienda Manteles.

Hacienda Manteles is an Old Family Hacienda that opened its doors to guests from all around the world. We have maintained our original Hacienda house structure and refurnished several parts of the old Hacienda to accommodate more guests. We strive to provide the best service and quality to all our guests.

We apologize once again if you did not feel comfortable in the assigned room, as we strive to make sure our guests are 100% comfortable at all times.

Thank you for your comments; they are very important to us since they help us improve the hacienda in every sense.

If you have any other suggestions you would like to let us know, please do not hesitate contacting me directly to info@haciendamanteles.com.

All the best,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2017

We stayed here one night as part of a Gate1 Tour. The dinner was poor, the rooms had creaking floor and we nearly frozen to death. Most of the 39 people on the tour were freezing overnight and could not take a shower because there was not hot water for most of the rooms. There was a small wood stove in the corner of the room, it would not support a fire and thought I was going to die of carbon monoxide. I ask for an electric heater and they gave me a very small oil radiator heater about 12" x 12" it could not heat a closet much less a room. Gate1 needs to take this place off there tour.

  • Stayed: June 2017, travelled with friends
    • Value
    • Location
    • Service
Thank Rodger U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HaciendaManteles, Director of Sales at Hacienda Manteles, responded to this reviewResponded 23 December 2017

Greetings from Hacienda Manteles!

We apologize for the inconvenience you experienced during your stay at Hacienda Manteles.

Hacienda Manteles is an Old Family Hacienda that opened its doors to guests from all around the world. We have maintained our original Hacienda house structure and refurnished several parts of the old Hacienda to accommodate more guests. We strive to provide the best service and quality to all our guests.

We apologize once again if you did not feel comfortable in the assigned room, as we strive to make sure our guests are 100% comfortable at all times.

Thank you for your comments; they are very important to us since they help us improve the hacienda in every sense.

If you have any other suggestions you would like to let us know, please do not hesitate contacting me directly to info@haciendamanteles.com.

All the best,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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