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“Nice view but far from a 5 star hotel”

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Xelena Hotel & Suites
Ranked #13 of 69 Hotels in El Calafate
Certificate of Excellence
Reviewed 11 November 2017

This hotel is a bit out of the city center but has shuttle hourly (15 min drive). Our room had a nice view, room was large and the pool area outside is nice and pleasant but that were all the pros. The bathroom is small and dated, there were only cc 2 plugs in the wall, wifi is free but extremely poor, the heating is also done by the split air conditioner which is very laud and does not work properly. In early morning you surely wake up due to the laud walkie-talkie discussions in the corridor by the staff. As said the pool area is nice but you are not allowed to have any alcoholic drink there, we wanted to have a beer and it was prohibited... The breakfast is average to a 3-star hotel and the waiters are not too friendly. You heve to pay extra for a normal espresso which is far from being an Italian espresso. The food/sandwiches at the bar are ok on the other hand. This hotel was probably a super modern one 10 years ago but it would need a strong facelifting and also more customer-focused staff.

Room Tip: Rooms facing the lake has nice view
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  • Stayed: November 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Zita S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 11 of 1,060 reviews

Reviewed 29 October 2017 via mobile

The hotel building is very nice, the suites are large and comfortable and (some) have wonderful views.
A bit far from the city center but the hotel have regular and plenty of shuttles.
Breakfast and dinner are good.
Staff could be more friendly, specially at the reception. Nevertheless, helpful.
Wi-Fi connection is terrible and some improvements should be made to stop the spreading throughout the building of the typical pool smell from the spa.
This doesn’t match with the 5* status...

Stayed: October 2017, travelled solo
Thank 523paulot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2017 via mobile

Hotel rooms are clean and tidy; nothing fancy but they are a good base to centre your trips out to the glacier. Beds are large and comfy and we had a beautiful view of the lake. Bathroom was small and a bit dated but overall it's to be expected - agree with some other reviews about the star rating, but note that you don't pay a 5* price so have a think about expectations if you are surprised upon arrival.

Downside for us was no kettle in the room; instead they charge room service for cups and a flask of hot water.

Breakfast was adequate, as per other reviews it's not expansive but it does the job. We ate one night in the bar - it was okay nothing special. I had pasta and it was tasty but very thick so cut most of the filling out the ravioli. I preferred to take the free shuttle into town which takes 5 mins so no hassle. Was running all day as far as we could see. The last one into town is 2200 (with last return 2220).

A big plus for this hotel was the swimming pool. Very clean spa area and nice and warm in the pool. Outside swimming area was fun too.

A taxi from the airport to the hotel (2 adults and luggage) cost us 480 pesos then the same guy picked us up for return to airport for 350 pesos.

Overall I'd stay again, and so would recommend it, but don't go with high 5* expectations!

Stayed: October 2017, travelled as a couple
1  Thank SWaterson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2017 via mobile

This boutique hotel might be a bit outdated here and there, rooms could do with a touch up... but the service and the view really makes up for that. Belen at reception sorted our day trip and when departing at 5:30 am the bar makes you a little breakfast before you leave!
Sauna is small but again the lady that tends to it is so hospitable. Pool not so big but nice and toasty and most of all... the view!!!
Breakfast ok.

Stayed: October 2017, travelled as a couple
Thank Marjolein C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2017 via mobile

The hotel is located near the marsh and lake (Lago Argentina). depending upon the season there are even flamingos to see from the hotel. The hotel provides shuttle service to town on the hour from 11am-7pm. Takes about 10 min. You can walk but it is a long walk! The staff was very courteous and helpful. Bar had a good selection and the food was pretty good! Most of the suites have great views of the lake and snow covered mountains. Highly recommend this location based upon some of the other hotels we saw in the area.

Stayed: September 2017, travelled as a couple
Thank Axel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Xelena Hotel & Suites

Address: Rene Favaloro 3548, El Calafate 9405, Argentina
Region: Argentina > Patagonia > Province of Santa Cruz > El Calafate
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in El Calafate
#5 Business Hotel in El Calafate
#7 Luxury Hotel in El Calafate
#8 Family Hotel in El Calafate
#22 Romantic Hotel in El Calafate
Price Range: €80 - €270 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Xelena Hotel & Suites 4*
Number of rooms: 70
Official Description (provided by the hotel):
Quiet and majestic, Argentine Lake grants Xelena Hotel & Suites Hotel that peculiar elegance and beauty conveyed by the Patagonian spirit. A high caliber proposal designed for guests to enjoy the best landscapes of Argentine Patagonia, at all times of the year. Confort and warmth define the Hotel`s personality and make the perfect match with the personalized attention and services that it offers its guests. The hotel counts on a Spa, boutique, gourmet areas and function rooms for social and business events. ... more   less 
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Also Known As:
Xelena Deluxe Hotel El Calafate

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