I was warmly welcomed at the door by Leo and all of the reception staff. They were very professional and helpful with everything I needed. The room was luxurious, very comfortable and in a great location.More
- Free Wifi
- Free Parking
I was warmly welcomed at the door by Leo and all of the reception staff. They were very professional and helpful with everything I needed. The room was luxurious, very comfortable and in a great location.MoreShow less
Thank you very much for your detailed review, It is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure.
Thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon for another vacation in our
Sanctuary for the Senses!
We booked this place through hotels.com and later saw the mixed reviews on TripAdvisor and had some trepidation. But it turned out to be a good stay. Got a great price at Hotels.com. Room was decent and had a balcony. Good shower. Nice breakfast which was included in the rate. Good location- 20 minutes to the Falls and 10 minute walk to the main downtown area. Only ding - the hotel lost wifi on Thursday for the whole day and it hadn't come back when we left on Friday.
It´s for us a pleasure to know that the time you spent in our resort our team could make you feel at home.
All the GRAND CRUCERO IGUAZU HOTEL team has a strong commitment with our customers, for us there is nothing more important than satisfy our guests' expectations 100%.
Thank you for sharing these good experiences with other travelers. We look forward to seeing you again here.
Having walked into, and out of Puearto Iguazu, ( keep going there is a town with some nice bars ) we decided to eat here on the way back to our hotel. The man who served us was top notch, we ate Chorizo steak and bolognese with vino blanco and beer all lovely, nice find.
We are happy to know that the time you spent with us enjoyed it to the fullest and enjoying the great amenities and services that we can only offer at GRAND CRUCERO IGUAZU HOTEL.
On behalf of our team, I would like to extend our cordial invitation to return and enjoy the wonders of this place.
We tried the special offer of 25/min jacuzzi and 25/min massage. Norma attended us and gave great massages. We enjoyed the candles and aromas and the atmosphere, very relaxing. Definitely worth it for us who live in a stressful city to come here and unwind.
Dear Benjamin D
I would like to begin by thanking you for the time you took in sharing your most recent experience at the GRAND CRUCERO IGUAZU HOTEL.
We are happy to have been able to fill your holiday with good memories thanks to the good work of all our collaborators.
We hope that in the future we will have the opportunity to host you again so that you can relive the great wonders we have to offer.
We are really surprised at the other reviews - please give Grand Crucero Hotel a miss - dirty, old, with very poor service. The rooms are dated and frankly dirty, as are the bathrooms. The breakfast was truly sparse - difficult to find anything to eat, frankly. We took a look at the swimming pool on the top floor - so ugly and disappointing. The hotel is located on the outskirts of town and thus, difficult to walk anywhere -- luckily there is a taxi stand just outside the hotel. As we only stayed one night, there was no need to change hotels. Had we stayed longer, we would have definitely moved. 1 star.
First and foremost, please accept our sincere apologies for not being able to fulfill your expectations during your visit.
It is our deepest regret to read that you went through so many inconveniences during your stay; I assure you that the circumstances you described are not typical with the high standards that we strive to provide.
We appreciate your feedback whoch we have shared with our executive Comittee in order to keep working to improve all our services and facilities.
Although many travelers find GRAND CRUCERO IGUAZU HOTEL to be a great place with excellent food options and facilities, we do understand that the concept of our hotel does not suit your kind of lifestyle, we will keep working to improve.
We stayed 3 nights at the Grand Crucero. The hotel is located about a 20 min bus ride from the falls (very cheap local bus just outside hotel). The staff are very friendly and could not do enough to help us. Our room was spacious and exceptionally clean, balcony overlooked the front, the views were fabulous, everything was so lush and green. The large terrace pool was fab just what was need after a hot day around the falls. Breakfast was excellent so much choice, did not eat dinner so cannot comment, we ate at the El Quincho del Tio Querido which was about a 10 minute walk from the hotel, weekends they have tango which is great. Would definitely stay at the Grand Crucero should be ever have the opportunity to revisit the amazing falls.
Thank you vey much for taking the time to share with us, the comments of your fantastic stay with us at GRAND CRUCERO IGUAZU HOTEL, while enjoying of your vacation time.
We are delighted to know that you had a pleasant stay, with wonderful facilities, beautiful rooms, upscale all inclusive offerings and all with the outstanding attention from our entire staff, who will be receiving your appreciation.
It will be a pleasure to welcome you back, in the near future, for another fantastic experience of vacation.
With the Service from the Heart,