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Raices Aconcagua
Ranked #29 of 84 Hotels in Mendoza
Reviewed 4 January 2017

This is the best place to stay in Mendoza if you want comfort (not luxury) and go walking. In this place, you don´t need to use taxi to go to mainly streets, like Beer Street (Aristides), Sarmiento (where you can find great restaurants), parks and shops.

Breaksfast is not so good.... everyday is the same. Celiacs can ask eggs and there are 3 options of fruit (orange, melon and watermelon). For non-celiacs there are croissants, breads (salt and sweet), cheese, ham...

Swimming pool is relaxing, because in the summer the temperature reachs 40ºC easily, without wind and dry.

Attendants are polite and kind.

Room: My room had a carpet and bathroom had a curtain... so, it wasn´t the best experience of my life, but it seems clean.

Restaurant: Just for breakfast and they don´t have room service... but there are many options of excellent restaurants nearby with a good price.

Price: OK (not so cheap, not so expensive).

All in all, it´s ok

  • Stayed: January 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Mary N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3 - 7 of 964 reviews

Reviewed 27 October 2016 via mobile

We stayed here for five nights while sampling some wine in various wineries in and around Mendoza. First impressions were favourable and the staff on reception when we arrived in the morning after a very long overnight bus journey from Bariloche were friendly and helpful. In fact the staff were probably the best thing about the hotel.
Our room was ok, rather small and with a fan in place of air conditioning. Nowhere to sit except for the bed or one small backless stool, and generally a bit on the tired side. There was a lot of refurbishment work going on but there was no noise or disruption of our stay.
Breakfast was very disappointing, a very basic buffet which was exactly the same on every day of our stay, the only hotel we have visited which had no hot option at all. A later breakfast, from 10 am to midday did offer an omelette or scrambled eggs, but only if one was prepared to pay extra.
The hotel was very quiet, as was the town of Mendoza, due to the closure of the airport, and this may have meant that some of the hotel staff had been laid off, however this is only supposition on my part.
Personally I could not recommend this hotel as I am sure there are much better options available.

Stayed: October 2016, travelled as a couple
Thank tesndes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2016

The facilities are good but facilities need to be updated. The bad: a wild party organized by US citizens that affected the whole 4th floor. The worse: the hotel staff that couldn't do nothing else that tell me: sorry sir but the hotel is all booked and we can't move you to another room (i was beside where the party happened). After a while and when I ask for the book to complain, they moved me to a room that was far from the noise.

Room Tip: Think twice
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  • Stayed: April 2016, travelled on business
    • Location
    • Rooms
    • Service
Thank abdona2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamara S, Equipo Comercial at Raices Aconcagua, responded to this reviewResponded 21 May 2016

Dear Abdona

We appreciate the comment given by you, as it helps us to improve greatly.

Aiming to give you a direct answer about the inconvenient you have mentioned, we respectfully ask you to detail us your reservation information (date of staying and last name of guests) to start a report with the involved areas.

We request to contact us to reservas@raicesdelplata.com.

Our interest is to improve every day and to provide better service. During April, May and June, the hotel is in a stage of remodeling of the superior rooms, probably during his ckeck in and when took his reserve it they reported.



Best regards.

Commercial Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2016

An average hotel in the city of Mendoza. The local is very central and in good area. The hotel urgently needs major renovation. Air condition will only operate when the outside temperature rise to certain degree?? We opened the window instead. The safe is not operable. We asked for a morning call at 5:30 am and our group did not get any call. The breakfast is not serve inside the hotel and had to go through a chill courtyard in the early morning to get our breakfast. Overall, we will find another hotel in Mendoza on our next visit to this beautiful city.

Room Tip: It is a three stars hotel inside but four stars exterior
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  • Stayed: April 2016, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank SunCruise2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamara S, Equipo comercial at Raices Aconcagua, responded to this reviewResponded 2 May 2016

Dear SunCruise 2014

Thank you very much for your comments about our facilities and services, we appreciate you taking time to analyze the details and dump them on this website.
Our hotel has central air conditioning, which politically is on when the temperature exceeds 23 degrees.
Our interest is to improve every day and to provide better service. During April, May and June, the hotel is in a stage of remodeling of the superior rooms, probably during his ckeck in and when took his reserve it they reported.
Aiming to give you a direct answer about the inconvenient you have mentioned, we respectfully ask you to detail us your reservation information (date of staying and last name of guests) to start a report with the involved areas.

We request to contact us to reservas@raicesdelplata.com.

Best regards.

Commercial Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2016 via mobile

Room noisy and lacking air conditioning.
No Bar.
No Restaurant.
Bad WIFI.
Limited breakfast choice.

++ nice staff!!!! Good location! The lifts kept working against all odds!

Would not recommend this place. Go to the Hyatt round the corner.

Stayed: April 2016, travelled as a couple
2  Thank Jammaxy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamara S, Equipo comercial at Raices Aconcagua, responded to this reviewResponded 2 May 2016

Dear Jammaxy

Thank you very much for your comments about our facilities and services, we appreciate you taking time to analyze the details and dump them on this website.

Our hotel has central air conditioning, which politically is on when the temperature exceeds 23 degrees.

Our interest is to improve every day and to provide better service. During April, May and June, the hotel is in a stage of remodeling of the superior rooms, probably during his ckeck in and when took his reserve it they reported.

We do not have service restaurant or bar, but we have other alternatives such as the minibar in the rooms and roomdelivery.

Again we thank him for consideration to review our hotel, we also appreciate that takes into account the issues that I consider positive and the attention of our staff.

Best regards
Commercial team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Raices Aconcagua

Address: Calle San Lorenzo 545, Mendoza M5500GFK, Argentina (Formerly Hotel Aconcagua)
Region: Argentina > Cuyo > Province of Mendoza > Mendoza
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Mendoza
#14 Luxury Hotel in Mendoza
Price Range: €60 - €139 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Raices Aconcagua 4*
Number of rooms: 152
Official Description (provided by the hotel):
The Aconcagua Hotel is located in the center of Mendoza, next to Italy square, and offers elegant rooms with free Wi-Fi and cable TV. It has a swimming pool and serves breakfast. Parking is available for an additional. Rooms at Hotel Aconcagua feature a discreet light decor and some offer magnificent views of the city. Feature desk, minibar, safe and air conditioning. On 2nd floor there is a fitness center available for guests. In addition, you can book massages and use the sauna whit an additional fee. The hotel provides rental services offices and meeting facilities. The offices are fully equipped with desks, chairs, flat screen computers, telephones, wireless internet access and Wi-Fi, and cleaning and maintenance. Aconcagua Hotel is 250 meters from Plaza Independencia and 1.5 km from the bus terminal. In the 24-hour reception you can book a transportation service to the airport, located 10.3 km. ... more   less 
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Also Known As:
Aconcagua Hotel Mendoza

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