The hotel is beautiful and located at hills foot, the personal is really polite and kind. The standard double room is big enough and the food at the restaurant is very tasty. We stayed 3 nights to receive the new year and it was a pleasant stay.More
The hotel is beautiful and located at hills foot, the personal is really polite and kind. The standard double room is big enough and the food at the restaurant is very tasty. We stayed 3 nights to receive the new year and it was a pleasant stay.MoreShow less
Muchas gracias Emliano por tus comentarios! Sin dudas, recibir un feedback positivo de una estadía, nos alienta a seguir trabajando día a día en función del bienestar de nuestros huéspedes.
Gracias por elegirnos, y esperamos que repitas tu visita muy pronto. Saludos!
I am sure at one time this hotel was a very nice place perhaps even trendy however it hasn't seen maintenance or repairs since then. Breakfast is very sparse and not good quality (the yogurt is as thin as milk, the fruit is bruised and old). The mattress is our room was do old that it sags in the middle - unhygienic and not at all comfortable. The bathroom has mold and the floor was dirty - the glass shower divider chipped and cracked. For what we had to pay, I felt this hotel was terribly over priced. It is also far from the center. We asked for another room as we were not happy with the one we were given - they told us they didn't have any other rooms but the hotel didn't seem fully booked at all. Last but not least the air condition is more of a fan and doesn't cool. This wouldn't have been a problem if we weren't on the first floor - the room has no window just a door to a small balcony - we couldn't sleep with the door open at night because anyone could come into the room. Never again sorry!
Estimada Lucia: es muy valioso contar con comentarios como el suyo, que nos permiten trabajar en la mejora de nuestro servicio, por eso agradecemos mucho se haya tomando el tiempo de describirla aquí. Lamento mucho no haber cumplidos sus expectativas, y le aseguro que estaré compartiendo sus atentas observaciones con todo nuestro equipo, aunque debo afirmar que los productos ofrecidos en el desayuno son todos frescos y de primera calidad. No obstante. esperamos recibirla nuevamente en Pinares del Cerro.
Very good service. The room was to simple for the price of the hotel. Food not too good. It is far from downtown. A good place to stay if you come by car.