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2,541
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387
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79
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All reviews the executive lounge puerto madero great hotel lots of restaurants business trip rooms are spacious lobby gym city ba atrium conference neighborhood
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Reviewed 4 April 2022 via mobile

Stayed here for 3 nights in a suite with view of canal. Staff were very friendly, room was clean, nice size and great location walking around canal, many restaurants in the area and easy to get into town.
We loved the Bar area. It was great for drinks and snacks.

Date of stay: March 2022
Trip type: Travelled as a couple
1  Thank lindae717
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jérôme Luciani, General Manager at Hilton Buenos Aires, responded to this reviewResponded 5 April 2022

Dear lindae717,

Thank you for taking the time to share your comments about your recent visit to our hotel.

We were very happy to know that you enjoyed your stay with us and that you were particularly pleased by the service provided by our team members as well as the hotel’s location and its facilities.

We look forward to welcoming you back to Hilton Buenos Aires in a hopefully not too distant future.

With kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2022 via mobile

The Hilton Hotel in Buenos Aires is a top hotel in an excellent area.

The location is top and the hotel is very modern. It is located in Puerto Madero, which is a modern neighborhood. Here you can also find a nice nightlife with many restaurants and bars. The most important point is that it is very safe even for tourists.

The hotel has a great gym and a large outdoor pool with many loungers.

The rooms are large and clean. The bathroom is also well maintained. Everything is in a very good condition.

The service was very courteous and helpful. No matter if at the reception, in the restaurant or at the pool. Attentive and always on the spot.

The breakfast buffet was of a good standard. There was nothing out of the ordinary, but everything was there. You get definetly enough to eat. The only thing is that you should eat a little earlier, because the breakfast area is a little smaller and quickly becomes full.

There is also a bar in the hotel which is really outstanding. Tapas, cocktails etc. are very good.

In general, you will find a good value for money here.

You can definitely visit this hotel again.

Date of stay: February 2022
Trip type: Travelled as a couple
1  Thank 958travelr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jérôme Luciani, Director General at Hilton Buenos Aires, responded to this reviewResponded 5 March 2022

Dear 958travelr,

Thank you for choosing Hilton Buenos Aires during your recent visit to Argentina and for taking the time to share your experience.

We are delighted to receive your positive scores and learn that you were particularly pleased by the service provided by our Team Members. We have already shared with them your kind accolades; your feedback encourages us to keep on striving for excellence in everything we do.

Once again, thank you for sending us your stay review.

We look forward to welcoming you back to our hotel in a hopefully not too distant future

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2022

This hotel is absolutely the best stay in Buenos Aires. Located in on of the most beautiful and cherished areas of the city, Puerto Madero, it is cozy, elegant, and convenient. The attention you get from the entire personnel is warm and embracing. Special shout-out to Luan in the lobby’s bar, for his display of professionalism and care for the clients.

Date of stay: February 2022
Trip type: Travelled on business
Thank Stevephlyer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jérôme Luciani, Director General at Hilton Buenos Aires, responded to this reviewResponded 5 March 2022

Dear Stevephlyer,

Thank you for choosing Hilton Buenos Aires during your recent visit to Argentina and for taking the time to share your experience.

We are delighted to receive your positive scores and learn that you were particularly pleased by the service provided by Luan. We have already shared with himyour kind accolades; your feedback encourages us to keep on striving for excellence in everything we do.

Once again, thank you for sending us your stay review.

We look forward to welcoming you back to our hotel in a hopefully not too distant future

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2022

This was a business trip on the first day of the Argentinian border opening up to wider international after the COVID lockdown.
The hotel is a bit of a trek from EZE airport - but once you arrive the hotel is in a great location. OK - so its in the newer part of BA but there are lots of restaurants right on the doorstep of the hotel but some of the city's attraction can be accessed easily by walking as well e.g. the Presidential Palace, main square, Obelisk etc.
In terms of the hotel: I found COVID protocols to be followed in terms of mask wearing in public areas, checking of temperatures and plenty of hand sanitizer available everywhere. Check in was swift.
In terms of the room I was upgraded to one on the Executive Floor and it was certainly of a good size, as was the bathroom - if all maybe a little old fashioned.
In terms of amenities - i didn't really get to use the pool (I understand it is very good though) or gym. It was disappointing that the Executive Lounge was closed (cited due to COVID), but two drinks vouchers as well as a snack voucher was provided for using at the main bar for each night of my stay.
If I was ever fortunate enough to return to BA again, i'd definitely look to stay at the Hilton!

Date of stay: November 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank BondFan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jérôme Luciani, General Manager at Hilton Buenos Aires, responded to this reviewResponded 13 January 2022

Dear BondFan,

Thank you for choosing Hilton Buenos Aires during your recent visit to Argentina and for taking the time to write your review.

We are delighted to receive your positive scores and learn that you enjoyed your stay. We have already shared your feedback with our team, that encourages us to keep on striving for excellence in everything we do.

Once again, thank you for sending us your stay review. We look forward to welcoming you back to our hotel in a hopefully not too distant future

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2022

We have been going to this property for about 15 years now. Hotel staff bends backward and forward to make every guest happy (they always have) but facility and rooms are outdated and not very clean. Property needs major investment and revamp.

Date of stay: December 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank nahuelpvillegas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jérôme Luciani, General Manager at Hilton Buenos Aires, responded to this reviewResponded 6 January 2022

Dear nahuelpvillegas,

Greetings from Hilton Buenos Aires! Thank you for taking time to share your comments, your satisfaction is very important to us and we try hard to make sure all our guests have a rewarding experience at our hotel.

We apologize for any factor that contributed to a less-than-stellar impression of our hotel.

On another side, we were proud to know you were particularly pleased by the heartfelt hospitality shown by all our team members during your stay.

We look forward to welcoming you back to our hotel in a hopefully not too distant future.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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