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Reviews (847)
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All reviewscasa sursmall luxury hotelfree city tourfull bathroomswelcome drinkgreat boutiquethe hotel stafffamous cemeteryfront desk staffperfect locationi highly recommend this hotellate checkoutexcellent staywould definitely stay here againfantastic hotelbusy streetrestaurant recommendations
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Reviewed 25 July 2015

Just returned from six days at this property,..Excellent location in Recoleta. Upgraded to a very comfortable, well appointed suite with two full baths. ENTIRE Staff was always friendly and offered excellent service. Especially impressed with Mariano and Laura at the Front Desk . Also must mention Emeliano who gave advice on a special Resto/Bar we wanted to visit.
A suggestion;.Before booking confirm that the construction on an adjoining property is completed .This made it difficult to relax during the day .

Room Tip: Suites are a good bet..( IF the construction next door has been completed !!!!. )
  • Stayed: July 2015, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank Scenic1487
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Director de Relaciones Públicas at CasaSur Recoleta, responded to this reviewResponded 26 July 2015

Dear Guest,

Thanks very much for your kind comments. It is an honour to read such a pleasant review. I am glad you found our location very convenient.

Our Suite Deluxe Room with its 60 m2 and the 2 bathrooms is perfect and very confortable to a long stay as yours.

I am very pleased that you enjoyed your overall stay and particularly that you liked the service of our staff, in special Mariano, Emiliano and me. I will share your nice words with my colleagues who strive to extend their very best in service to our guests, and they would be thrilled to receive such feedback.

We care much about guest´s needs and try hard that they always return with pleasant memories of CasaSur hotel.

I hope you can come back in the near future and enjoy the facilities of the hotel and experience the great service we provide.

We looking forward to see you soon.

Best regards,

Laura Márquez
CasaSur Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2015

We only stayed for one night en route to Iguassu falls - wish we had had longer. The hotel is perfectly located close to all the sights and within walking distance of good restaurants. Considerably better value than the really expensive hotels nearby like the 4 Seasons! Service was impeccable with some excellent recommendations for dinner and even specific menu items and wines to try. A short 15 minute taxi ride to the local airport made our early start bearable. Nice modern rooms with a great shower. The only minor negative was that the room was slightly noisy - a rainy night increased traffic noise and revellers were revelling until early morning (but it was a Saturday night).

Room Tip: Rooms away from main road may be quieter
  • Stayed: June 2015, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Kookaburra58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Director de Relaciones Públicas at CasaSur Recoleta, responded to this reviewResponded 24 July 2015

Dear Guest,

Many thanks for the lovely review posted recently and for taking the time to share your experience with us.

We are delighted to hear that your visit was made memorable by the great location, facilities, and impeccable service. I will convey your compliments on to all our staff who are invaluable to us with their drive to provide an unforgettable experience to all guests that visit the hotel.

In regards to the noise you encountered I apologise for any inconvenience this may have caused. I can assure you that all rooms are double glazed to prevent any noise from the street side, but alternatively we do have rooms available on the back which are indeed quieter.

We are genuinely honoured that you chose CasaSur Art Hotel for your stay in Buenos Aires and I do hope it is not too long before we have the privilege of welcoming you back.

Thank you again.

Yours sincerely,

Laura Márquez
CasaSur Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2015 via mobile

great service from all the hotel staff. i stayed 2 weeks and i felt like home. thank you Mariano, Laura, Emiliano, Carolina, Sofia and everybody else who is part of this awesome hotel.

worth to mention that the hotel location is very good. in recoleta, you will be close to Palermo, Puerto Madero, etc

Stayed: July 2015
1  Thank Manuel Enrique M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Director de Relaciones Públicas at CasaSur Recoleta, responded to this reviewResponded 19 July 2015

Dear Guest,

I am so happy that you could have a perfect stay with us.

I am glad you enjoyed the hotel and the special attentions for you. We knew you have to stay in the city for a long time and we did our best to make it memorable.

Thanks for highlighting our impeccable service. The staffs was very happy by your kind words, it is rewarding to receive a positive review and acknowledgement from the guests.

I hope you can visit us in the future and let us pamper you again.

Kind regards.

Laura Márquez
CasaSur Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2015 via mobile

We had a wonderful stay here and the staff was very helpful.
We had breakfast here and it was a large spread of different breakfasts from all over the world.
The rooms are very modern and clean.
It's also in great walking distance to restaurants and bars.

Stayed: July 2015, travelled as a couple
2  Thank Jana J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Director de Relaciones Públicas at CasaSur Recoleta, responded to this reviewResponded 10 July 2015

Dear Guest,

Many thanks for the fantastic review posted recently and for taking the time to share your experience with the travellers who check trip advisor to plan their trips.

I was delighted to read how much you enjoyed your stay at CasaSur and thank you also for your feedback with regards to the level of service which I have shared with our entire team, our priviliged location and our breakfast service.

I appreciate you taking the time to tell us of our stay with us and for your kind comments. I hope it is not too long before we have the privilege of welcoming you back again.

Warm regards,

Laura Márquez
Casasur Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2015

Recoleta is a lovely area to stay in . We were upgraded to.a suite and it was just lovely and spacious . The little wine bar downstairs was great to have a drink at before going out to dinner .the breakfast was also very good .

  • Stayed: May 2015, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank jennie_owens21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Director de Relaciones Públicas at CasaSur Recoleta, responded to this reviewResponded 29 June 2015

Dear Guest,

Thank you for taking the time to review your experience at CasaSur Art Hotel in your last stay in Buenos Aires.

I am delighted to read that you enjoyed your time in our property and that we were able to meet your expectations with the room and all the services that we offered to you. Recoleta is indeed a privileged area in the city, so i am particularly pleased to read how appreciative you are about our location.

We will look forward to welcoming you back to CasaSur Art Hotel in your next trip to Buenos Aires.

Kindest regards,

Laura Márquez
CasaSur Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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