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Cornelia Diamond Golf Resort & Spa
Ranked #28 of 94 Hotels in Belek
Certificate of Excellence
Reviewed 18 September 2017

The Good:-
The place is like a futuristic vision of another Star Wars movie - Impressive.
The Rooms are excellent.
The Pools are spacious and very relaxing
The Forest Pub A La Carte
The Tai Pen A La Carte
The Piano playing in the Shine Bar

The Average:-
Food in the Dome Bar (although Pizza's,Chicken & Baked Potatoes good)
Choice of food in Main Restaurant - very personal but had much better choice and quality in nearby restaurants - Voyage Belek etc

The Bad:-
The Service, was so disappointed with the service in all areas,considering that this is a 5 star hotel competing with some of the best hotels on the planet?
We are very good customers and tip heavily, but no matter how much we tipped the service never got any better?
In particular in the Dome Bar, there must be something wrong with the management of this bar - the Dome Bar is the central hub for the entire hotel complex but the service is appalling, drinks forgotten about constantly, drinks getting delivered to wrong guests, waiting ages for a waiter to serve - the list goes on and on - thank goodness for 2 waiters in particular - Ferhat & Ayhan - those 2 professional waiters went a long way to increasing our enjoyment of our stay.

And we really hate to say this but we reckon previous reviews indicating better service for Russians/Turkish may warrant some truth, it must be said we felt slightly unwelcome throughout our stay (just our feelings) - and considering the amount of money the UK golf trade brings it's very confusing?

It got to such a point we started going to the bar ourselves as simply had enough.

The Beach Bar - All Paper cups and only beer,wine etc being served - not a proper bar like the other hotels where you can sip away on a nice cocktail in a glass tumbler.

Seating arrangement in Main Restaurant - personally we hated it, we went A La Carte most nights as the thought of going to the main restaurant depressed us.

OVERALL
looking at other reviews on this website it baffles us how it attains such a high score?

People who are familiar with Belek/Lara Beach/Side and have experienced the other hotels will no doubt be shocked at the lack of service?

In our opinion spend the same money and head to the Voyage or Royal Wings etc instead, service on roller blades by the pool, fantastic BBQ's, superb service throughout, friendly staff who make you feel special and welcome.

We are not complainers and this is the first complaining type of review we have ever posted, we know there are many travelers out there who simply cannot be pleased no matter what, some people just need to complain! But we are not like that at all...this is truly honest....

Never ever thought we would say 'canny wait to get home'

Room Tip: All good rooms we think
See more room tips
  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
5  Thank ymail2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crmdepartment, Manager at Cornelia Diamond Golf Resort & Spa, responded to this reviewResponded 19 September 2017

Dear ymail2014!

As Cornelia Hotels Golf Resort & Spa we would like to wish you a great day.

Your evaluations are very important for us in terms of improving and developing our hotels, assessing our personnel accurately, analysing whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities.

It is always a big motivation for us to recieve new comments coming from our dearest guest. This motivation is never changing depending on positive or negative comments.
All your kind of feedbacks will help us always either to improve ourselfes or to keep up our high standarts.

We believe in high-quality service and are always grateful for your very valuable comments; we thank you for kindly sparing us your precious time.

Please contact us with any requests, suggestions and complaints by e-mailing us at the addresses below:

crmdepartment@corneliadiamond.com
crmdepartment2@corneliadiamond.com

We would be delighted to accommodate you again in the future.

Kind regards;
CRM Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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42 - 46 of 2,472 reviews

Reviewed 17 September 2017

Very impressed with this hotel. Very classy in all the rooms. The resort is very big, pools very clean and beach spotless. The food is very good with lots of choice, in the restaurant and Dome Bar which is next to the pools.Drinks are also very good.
The staff are very friendly, especially Evgeniya, from the entertainments team, she is an asset to the team. Very sweet girl, likes to please, she always went out of her way to have a chat and make us feel welcome which is a very positive sign.

Room Tip: All rooms are good and quiet
See more room tips
  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank eric652017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crmdepartment, Manager at Cornelia Diamond Golf Resort & Spa, responded to this reviewResponded 19 September 2017

Dear eric652017;

We as family of Cornelia Hotels Golf Resort & Spa would like to wish you a great weekend and would like to thank you very much at the same time for sparing us your valuable time.

It is always a big motivation for us to recieve new comments coming from our dearest guest. This motivation is never changing depending on positive or negative comments.
Both kind of feedbacks will help us always either to improve ourselfes or to keep up our high standarts.

We would be very delighted to host you again in future.

Kind Regards,
CRM Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
118
Reviewed 17 September 2017 via mobile

We don't tend to stay all inclusive but fancied a break from having to arrange every element of our holiday and wanted to chill out for 10 days.

The hotel was beautiful, staff really friendly, food was faultless and the daytime entertainments perfect for a couple in their 30's.

We booked a golf lesson and round of golf at the course and had an amazing experience.

We would recommend and look forward to returning in the future.

Stayed: June 2017, travelled as a couple
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crmdepartment, Manager at Cornelia Diamond Golf Resort & Spa, responded to this reviewResponded 23 September 2017

Dear Tripadvisor Member;

It is very important for us to provide our guests an outstanding holiday, your comments have motivated us a lot.
At this part we would like to thank you very much for your great and lovely review.

We would be very delighted to have the opportunity to host you again future for another lovely holiday in our Cornelia Hotels Golf Resort & Spa.

With kind regards,
CRM Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2017 via mobile

I was very skeptic about reserving in this hotel and I was worried because of the excellent and not excellent reviews that I have read prior to coming... well! It was AMAAZING.. my husband and I went there with my family ( dad and mom, aunt, brother and his wife) for 5 night vacation. It was perfect from the room to the food to the service, all on point. The rooms are spacious and the swim up pools were amazing for a family who are planning to stick together during the stay... the food is so delicious and fresh, it can become boring after 5 nights but you can still try other restaurants... their spa facilities are free and great, My husband and I tried the massage, he had amazing experience, mine was so and so however please note that they are expensive and I encourage them to lower their prices. The service is amazing, I would like to give a special thank you to GöKhan who works at the pool bar usually he fries fruits for dessert.. he is really professional and he went out of his way to fry banana for me because he knew I love it, this is was really appreciated. Thank you Cornilia for amazing stay❤️

Stayed: August 2017, travelled with family
1  Thank Zein D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crmdepartment, Manager at Cornelia Diamond Golf Resort & Spa, responded to this reviewResponded 18 September 2017

Dear Zein D;

First of all we would like to mention that it was a big honor for us to read your very nice review about our Cornelia Diamond Golf Resort & Spa titeled as "Amazing".

Thank you very much for taking your precious time to share you experiences about your Holiday, spent in our Resort, with us and all Tripadvisor readers.

We would be very delighted to host you and your loved ones, once again in future.

With kind regards,
CRM Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2017

Firstly we enjoyed our holiday (we always do) but on reflection returned home feeling a little disapointed by the experience which was presented to us as a 5 star luxury holiday.

The family room was great, the shared front door giving access to two separate rooms was ideal for us and is a layout that other hotels should adopt for those like us with teenage children. but to suggest the room was a "garden view" room was an understatement and the weathered patio furniture was also disappointing.

The pools are excellent, we stayed mostly at the adult only pools, we received a few glares from other holiday makers who didn't seem to appreciate that we paid adult prices for our teenage children so had every right to be in this area!

The evening entertainment is very hit and miss, magician good, Micheal Jackson tribute now a mainstay in most hotels these days was ok, the rest was rubbish, the live bands at the Dome bar are awful, the rave parties are probably the most memorable but these are only on twice per week.

Food buffet at the Diamond resurant is good with a wide selection but in truth it's chaos up there, the gathering of cultures creating an almost free for all scramble for food as people cut lines, dodge prams & other diners and avoid crashing into the waiters bringing drinks.... whether it was breafast or dinner we found this area a bit scruffy and were disappointed to find food from the evening service under the tables during breakfast.

Food and service at the restaurants were you have to pay 10 euros a head extra is faultless, but it did stick in our throats that we had to pay more to get the 5 star standards were thought we had already paid for.

The hotel has a number of what we assume are concession shops on the group floor, selling over priced items... 28 Euros for an inflatable lilo that will cost you 5 Euros in Belek or 299 Euros for a fake watch! No surprise shops always empty and served no purpose to holidaymakers so completely pointless.

Also we where surprised how little English many of the staff spoke, it is clear that UK travellers are in the minority at the Cornillia which may explain why a lot of the entertainment didn't really connect with us.

Biggest gripe hotel boasts tennis courts, basketball courts, football pitches... try and book or use them! They are chargeable and often not even attended by staff and to be told that hire bikes are only available to those in the villas was very poor.

Finally we booked our holiday through Thomas Cook who added absolutely nothing positive to this holiday, the welcome team at the airport need a lesson in customer service (young Scottish woman in the TC team with a chip on both shoulders gets a special mention).

  • Stayed: September 2017, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank familyoffournw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crmdepartment, Manager at Cornelia Diamond Golf Resort & Spa, responded to this reviewResponded 18 September 2017

Dear familyoffournw!

As Cornelia Hotels Golf Resort & Spa we would like to wish you a great day.
Your evaluations are very important for us in terms of improving and developing our hotels, assessing our personnel accurately, analysing whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities.

We believe in high-quality service and are always grateful for your very valuable comments; we thank you for kindly sparing us your precious time.

Please contact us with any requests, suggestions and complaints by e-mailing us at the addresses below:

crmdepartment@corneliadiamond.com
crmdepartment2@corneliadiamond.com

We would be delighted to accommodate you again in the future.

Kind regards,
CRM Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cornelia Diamond Golf Resort & Spa

Address: Iskele Mevkii, Belek 07100, Turkey
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Serik District > Belek
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Belek
#8 Family Hotel in Belek
#9 Romantic Hotel in Belek
#13 Top resorts Hotel in Belek
#27 On the Beach Hotel in Belek
#28 Luxury Hotel in Belek
Price Range: €143 - €684 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cornelia Diamond Golf Resort & Spa 5*
Number of rooms: 571
Official Description (provided by the hotel):
Cornelia Diamond is a 5 Star luxury Golf & Spa Resort based on 200.000 sqm of land. The hotel has a wide selection of different types and styles of rooms, villas and suites. The resort boasts a 250 sqm private beach and 8 pools including indoor, aquapark and childrens pool and jacuzzis. With a total of 10 restaurants (8 a la carte) the cuisine ranges from traditional Turkish to Far East and has 10 bars. ... more   less 
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Also Known As:
Cornelia Diamond Golf Resort And Spa
Cornelia Diamond Golf Hotel Belek
Cornelia Diamond Hotel
Cornelia Diamond Resort All Inclusive

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