We paid a deposit to stay at the Phantom Forest Eco Resort a few weeks before the Knysna fires. The fires were a terrible tragedy, and sorry to hear that the resort will be out of commission, but it's been three months now and we still haven't had our deposit repaid. This deposit should be held in trust and repaid immediately if the booking cannot be honoured by the resort (we did wait a few weeks after the fire to follow up). Instead we've been told that the matter is sitting with the insurers. Kit Stewart, owner of the resort, is indulging in some highly unethical behaviour. This is absolutely unacceptable, and I doubt we're the only holiday-seekers awaiting the refund. There's rumour that the resort will open again, let this be against its record.
- Official Description (provided by the hotel):
- The award winning Phantom Forest lodge and boma restaurant is situated in a private reserve on the Knysna River estuary, a magnificent setting of indigenous forest, fynbos and estuarine wetland. Designed to create only the lightest footprint , Phantom Forest offers superb luxury in complete harmony with nature. Accommodation consists of fourteen evocative "tree suites", perfectly integrated into the forest. Nature lovers can explore the reserve via forest and fynbos trails or canoe trips along the river. The Boma restaurant offers international cuisine served in the classic style while the body boma wellness spa provides a range of natural treatments. ... more less
- Also Known As:
- The Phantom Forest Eco-Reserve Hotel Knysna
- Phantom Forest Eco Reserve Knysna