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All reviews cape town beautifully appointed rooms family suite plunge pool lounge area boutique hotel an oasis busy road our honeymoon every member of staff first class attention to detail at home stayed here for nights hidden gem relaxing stay the hustle and bustle
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Reviewed 17 February 2015

We stayed at The Last Word in November for a week and had a very relaxing and peaceful time. The room was very large with a fantastic bathroom and lead out onto the most beautiful garden. Every afternoon when we stepped back into the hotel it was like stepping into another world, cool and quiet and peaceful after a busy day in Cape Town.

The breakfasts are delicious, we tried something new each day. Thank you to the very friendly staff for looking after us, we hope to see you soon!

Date of stay: November 2014
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank 86shelley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan W, Marketing at The Last Word Constantia, responded to this reviewResponded 21 June 2016

It's only a pleasure!

We look forward to your return and are so glad that you enjoyed your experience so thoroughly.

Regards
The Last Word Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2015

We had problems with the room we were allocated, Room 9 also. Having booked a standard room, we were mislead on arrival, by being told we were 'lucky' to have been 'upgraded' to a suite. This upstairs 'suite' was large and well equipped, but had no outside space, overlooked the car park and the roof of the kitchen below. When the windows were open, there was a revolting smell of fried food being cooked, and the air con unit from the kitchen and room 6 below created a non stop unbearable vibration and 'hum'.

We immediately raised the issue, and asked to move to the room we had booked, but were told this was not possible, either then, or at any time during the rest of our 4 night stay, as all other rooms were fully booked. Yet we observed numerous departures and arrivals during our stay.

Imagine our shock when we read the previous trip advisor review, after we had been checked in by the same manager, Keegan, to find they knew all about the problems with this room, even though they were denying all knowledge. The local management appeared weak and ineffective, lacking any authority.

As they were not able to resolve the problem, my husband insisted on speaking to the proprietor (Mr ------) on the telephone. He refused to come to the hotel, and was dismissive, arrogant and extremely rude. He refused our request to refund our prepayment if he could not resolve the noise and smell issues, and told us we should get in our car and leave his hotel in no uncertain terms, with no refund as we were serial complainers!

With a major conference in town that week and a dearth of accommodation, we did stay, and reached a compromise with the local staff which involved turning off all air con to the kitchen and closing all our windows when we were in the room, which made life more bearable.

Breakfast, and some of the staff, Beauty in particular, were highlights of an otherwise disappointing stay. The gardens and grounds are very pleasant, and housekeeping and the internal decor generally good. Yes, the cheap foam pillows are awful, for what is an expensive B and B.

We were surprised at the ordinary suburban location on a busy road though, and think there are much better locations within the Constantia area.

Our rating for service reflects the proprietor and his management, as the staff were mostly very pleasant and helpful

Room tip: Avoid Room 9 unless you receive a categorical assurance our issues have been resolved. The garden rooms looked more promising
Date of stay: February 2015
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
14  Thank Gaspari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TLWsa, Manager at The Last Word Constantia, responded to this reviewResponded 24 February 2015

These guests insisted on being moved or relocated to another hotel at 9:30pm on the Friday night in question. They were abusive and verbally attacked the management on duty who in desperation phoned one of the owners of the business. Again, on the phone the guest was disparaging and adamant that at that late hour something should be done. It was suggested that they stay the evening and the matter be resolved in the morning. The young lady (manageress) says she has never been spoken to in such an insulting manner before.

They stayed the night and the next day their complaints were addressed to the point where they decided to remain at the hotel for the rest of their stay. If it was so bad why did they continue?

The air conditioning, despite the experts maintaining that the exterior noise is normal, has been moved and the kitchen smells have been attended to. Incidentally the pillows are not foam but high quality, Unicurl Fibre Puff.

In hindsight, as out hotel is small, we would have preferred that the guest did find alternative accommodation as they effected the other guests who were enjoying themselves. The proprietor was certainly not going to be summoned to hear more unwarranted abuse.

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Reviewed 25 January 2015

One of the best places we stayed on our visit to the Cape area! Close to restaurants.

Huge room, and even larger bath. Footed tub in the center, and open walk in shower. Lovely pool area, beautifully manicured gardens with sitting areas in sun or shade. Helpful staff. Wonderful variety at the expansive breakfast buffet. One day we wanted a light lunch -- no problem, sandwich made to order and glass of wine coming right up, poolside. Staff was very helpful in making dinner reservations and arranging for cars/drivers to transport us.

We hope to return on our next visit to South Africa.

Date of stay: January 2015
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank mhphillips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan W, Marketing at The Last Word Constantia, responded to this reviewResponded 20 June 2016

Thank you for the sterling review of our intimate property.

We were delighted to have you stay with us in Constantia and look forward to your presence again.

Warm regards
The Last Word.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2015

We travelled around SA for a few weeks from pace to place and this was a fantastic find. staff are great, anything - anything can be accommodated and the quality or service, food, standard of rooms was cracking! this is one of those places that you'll compare all others too. We had the kids with us and the cost of two rooms was very competitive.

Room tip: Its like home from home - don't be shy and take full advantage of the service on offer. staff at very discrete, but always on hand.
Date of stay: July 2014
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Seanr1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan W, Marketing at The Last Word Constantia, responded to this reviewResponded 20 June 2016

We are thrilled that you and your children enjoyed such wonderful hospitality with us at The Last Word.

Join us again in the near future. We'd love to have you back.

Regards
The Last Word team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2014 via mobile

After leaving the terrible Riverside Estates, we had to find last minute accommodation on 30 December - not an easy feat. We were extremely lucky to find accommodation at the Last Word Constantia for that night at their last minute 50% off rates.

All I can say is Wow!!!!!!! What an exquisitely beautiful magical place!!!!!! Our suite (room 4) was absolutely huge with a separate lounge, bedroom and bathroom. The room also had its own little patio. In addition, there was a complimentary mini bar and a well stocked tea station. The bed was super comfortable and the turndown service was fabulous with little pieces of milk tart on offer.

Our toddler was well accommodated with a beautifully made up toddler bed.

The gardens and pool are beautiful and very well maintained.

Breakfast was delicious with lots of beautifully presented options.

The only minor complaint I have is that the wifi was very slow, but really who cares about internet in such an exquisite place.

I honestly did not want to leave and was devastated that there was not space for us to stay a second night.

Once again, all I can say is wow!! Truly truly incredible!!!

Date of stay: December 2014
3  Thank LilaSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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