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Reviewed 4 weeks ago

The stuff at this hotel are thee friendliest. They are so welcoming and willing to assist. Always going the extra mile to exceed your expectations, honestly I will go back at any given time THANK YOU!

Date of stay: November 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank pertuniat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PieterT166, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 3 weeks ago

Dear pertuniat

Thank you for taking the time to provide us with feedback following your recent stay with us.

We are pleased to see that you had a great stay.

The team and I are looking forward to welcoming you back again soon.

Kindest regards

Pieter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We stayed here whilst visiting Cape Town and its sites . The hotel has a regular free shuttle to the V and A waterfront. The Waterfront is also easily walked to, probably best only in daylight hours. Great choices fro breakfast, self service. The bar area is ok and the food there good. Drinks very reasonably priced. Staff very accommodating.

Date of stay: October 2018
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Cotonboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PieterT166, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 3 weeks ago

Dear Cotonboy

Thank you for taking the time to provide us with feedback following your recent stay with us.

We are pleased to see that you had a great stay.

The team and I are looking forward to welcoming you back again soon.

Kindest regards

Pieter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Nice convenient stay in the City. Close to the V&A waterfront and there is a free shuttle that transports you there and back. Great rooms with all the amenities to make your stay comfortable. And, a hearty breakfast is served every morning.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Desi-gone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PieterT166, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 3 weeks ago

Dear Desi-gone

Thank you for taking the time to provide us with feedback following your recent stay with us.

We are pleased to see that you had a great stay.

The team and I are looking forward to welcoming you back again soon.

Kindest regards

Pieter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2018

The breakfast experience was terrible due to the exhaustive ques and frazzled staff.It created a horrible experience. The breakfast staff were unfriendly and quite abrasive .Quing fot breakfast does not create a great experience overall.The walls were paper thin because you could hear the othet guests while sleeping from the corridors

Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Dreamer530364
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PieterT166, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 3 weeks ago

Dear Dreamer530364

Thank you for taking the time to provide us with feedback following your recent stay with us.

It is noted with concern that you did not have a great experience at breakfast and that you found our walls a little thin/noisy. Rest assured further training will take place to ensure a more efficient breakfast and a warmer approach to our guests.

Thank you for your feedback, as it is through feedback such as yours that we are able to improve on our service.

Kindest regards

Pieter

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Reviewed 9 November 2018

We spent five nights here at the start of our holiday. The hotel is in a good location in walking distance of the waterfront or the hotel shuttle is available. The food at breakfast is plentiful with many choices, we used the dining room on a couple of occasions . Capetown is certainly a busy city, and noisy though with the advice given we felt safe . The staff are excellent, from the receptionists, concierge, bar/dining room to name a few, all with smiling faces, even the lady that mops up any spillages at breakfast. Many thanks for our anniversary gift, a lovely touch. We would not hesitate in recommending this hotel.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Fearless26649536019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PieterT166, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 3 weeks ago

Dear Fearless266495366019

Thank you for taking the time to provide us with feedback following your recent stay with us.

We are pleased to see that you had a great stay.

The team and I are looking forward to welcoming you back again soon.

Kindest regards

Pieter

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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