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Reviewed 12 November 2018

Nice convenient stay in the City. Close to the V&A waterfront and there is a free shuttle that transports you there and back. Great rooms with all the amenities to make your stay comfortable. And, a hearty breakfast is served every morning.

Date of stay: November 2018
  • Trip type: Travelled as a couple
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Review collected in partnership with Tsogo Sun Hotels
Thank Desi-gone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PieterT166, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 3 weeks ago

Dear Desi-gone

Thank you for taking the time to provide us with feedback following your recent stay with us.

We are pleased to see that you had a great stay.

The team and I are looking forward to welcoming you back again soon.

Kindest regards

Pieter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2018

The breakfast experience was terrible due to the exhaustive ques and frazzled staff.It created a horrible experience. The breakfast staff were unfriendly and quite abrasive .Quing fot breakfast does not create a great experience overall.The walls were paper thin because you could hear the othet guests while sleeping from the corridors

Date of stay: October 2018
  • Trip type: Travelled on business
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Review collected in partnership with Tsogo Sun Hotels
Thank Dreamer530364
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PieterT166, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 3 weeks ago

Dear Dreamer530364

Thank you for taking the time to provide us with feedback following your recent stay with us.

It is noted with concern that you did not have a great experience at breakfast and that you found our walls a little thin/noisy. Rest assured further training will take place to ensure a more efficient breakfast and a warmer approach to our guests.

Thank you for your feedback, as it is through feedback such as yours that we are able to improve on our service.

Kindest regards

Pieter

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Reviewed 9 November 2018

We spent five nights here at the start of our holiday. The hotel is in a good location in walking distance of the waterfront or the hotel shuttle is available. The food at breakfast is plentiful with many choices, we used the dining room on a couple of occasions . Capetown is certainly a busy city, and noisy though with the advice given we felt safe . The staff are excellent, from the receptionists, concierge, bar/dining room to name a few, all with smiling faces, even the lady that mops up any spillages at breakfast. Many thanks for our anniversary gift, a lovely touch. We would not hesitate in recommending this hotel.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Fearless26649536019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PieterT166, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 3 weeks ago

Dear Fearless266495366019

Thank you for taking the time to provide us with feedback following your recent stay with us.

We are pleased to see that you had a great stay.

The team and I are looking forward to welcoming you back again soon.

Kindest regards

Pieter

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Reviewed 8 November 2018

The effectiveness, efficiency and support of the staff are unsurpassed - from front desk to the breakfast chefs! The welcome gift of chocolates lend a special touch to our stay. I will never stay anywhere else in Cape Town.Thank you Southern Sun!

Date of stay: November 2018
  • Trip type: Travelled on business
    • Value
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    • Sleep Quality
    • Rooms
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Review collected in partnership with Tsogo Sun Hotels
Thank 365Wena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PieterT166, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 8 November 2018

Dear 365Wena

Thank you for taking the time to provide us with feedback following your stay with us.

We are pleased to see you had a great stay.

The team and I are looking forward to your next visit.

Kindest regards

Pieter

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Reviewed 7 November 2018

My stay at your hotel was a very good experience which I would like to repeat anytime I come back to Cape town. Will be coming in December on holiday as now I only came for business. I had an exceptional experience and will make sure to recommend your hotel to my friends and relatives as well as my colleagues at work should they be travelling to the same destination

Date of stay: November 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Charles M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PieterT166, Manager at Southern Sun Waterfront Cape Town, responded to this reviewResponded 8 November 2018

Dear Charles M

Thank you for taking the time to provide us with such positive feedback following your stay with us.

We are pleased to see you had a great stay. and that you will be back.

The team and I are looking forward to your next visit.

Kindest regards

Pieter

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