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“Fountains Hotel, Cape Town” 4 of 5 bubbles
Review of Fountains Hotel

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Fountains Hotel
Ranked #82 of 106 Hotels in Cape Town Central
Mandurah
1 review
“Fountains Hotel, Cape Town”
4 of 5 bubbles Reviewed 10 February 2012

We stayed at the Fountains Hotel in central Cape Town in January 2012. It is a great hotel, right in the middle of Cape Town. It's within walking distance of the Cape Town Castle and the Victoria and Albert Waterfront attractions. There is great shopping and restaurants nearby, as well as liquor stores, cafes and currency exchange places.
The Hotel serves a great variety of food for breakfast and it has a nice bar and gym, but alas, the only thing I would have liked was a bigger outdoor pool. I did a couple of laps up and down the pool they have, but I had to avoid the pigeon poo on the steps and edges.

Room Tip: Ask for a room which overlooks the fountains.
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  • Stayed February 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JanBMandurah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FountainsGM, General Manager at Fountains Hotel, responded to this review, 14 February 2012
Dear “JanBMandurah”

Thank you for taking the time to write a review of the Fountains Hotel. We do appreciate it when guests provide us with feedback on their stay as in order for us to identify areas to maximize guests’ satisfaction.
I am pleased to hear that your stay with us was enjoyable. We pride ourselves on a large variety Breakfast and I am pleased that you enjoyed it.
We are currently looking at expanding the outside terrace area and this could include a larger pool.

We look forward in welcoming you back to Cape Town and the Fountains Hotel.

Kind Regards
Theo De Zeeuw
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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500 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (87)
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English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 8 February 2012

stayed in room 612 right by the lifts which were not noisy but one night it windy and you could hear that, the room was very good with multipal types of electrical sockets by the side of the tv + mini fridge and the service was very good as we complained of a slow filling toilet and we were offered a change of rooms but the fault was fixed as promised the next day, the only downer was the internet its not cheap and also slow

  • Stayed February 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank pat215_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 8 February 2012

I stayed here with relatively low expectations, especially considering some of the outrageous reviews posted by others. And whilst the hotel could improve in a few areas overall it's still a great place to stay and represents very good value. My stay was for 12 nights,so I got a good feel for the place.

Let's start with the bad stuff.

* Swimming pools could be better. The outside pool is really a glorified bird bath, and the head waiter told me he'd never seen anyone swim in it. I can tell you, it's not one you'll be doing laps in! There's a very small inside pool, that's a little useless.

* Air conditioning in our room (actually it was a 1 bed apartment) wasn't all that effective and could have been placed better in the bedroom.

* I asked three times for the battery in the rowing machine to be changed, to little effect. There clearly needs to be slightly better communication between staff.

* Internet a little sketchy, but at least it didn't cost a fortune. They charge based on how much you use, not how long you use it for - which is a fairer system than most hotels.

* Traffic noise was a bit of a problem in the mornings. But if you want something quiet, then you're better off staying in Greenpoint or Waterfront.

So, really only small things.

Good stuff :

* Great sized room - we booked a superior room and were given a room with a full kitchen, and separate bedroom.

* Nice breakfast - everything you'd want including loads of different kinds of bread for toasting, fresh fruit, bacon, a chef who does eggs - omlettes, fried eggs, french toast, pancakes... juice and good coffee. We stayed for 12 nights and I didn't get bored of it.

* Good staff - always friendly and courteous. When I wanted to sit outside on the sun loungers someone ran out to ask me if I wanted a drink from the bar, and someone came along later with a few towels for me.

* Ideal location - if you want city centre and need to be near things. You can walk to De Waterkant or Waterfront, lots of nearby shops and museums in the CBD. Lots of cafes on Thibault Sq. A little noisy with the traffic in the mornings.

* Good housekeeping - everything was cleaned daily. We had a few small issues to do with a light bulb in the bathroom going that wasn't fixed, and the sofabed thing wasnt' a great sofa, but we weren't in there much.

Overall I reckon this is a great place to stay. and don't be put off by idiot reviewers who had a sour experience. For the money it is excellent value - of course it's not a five star hotel, but it's not five star prices, either.

Obviously for the record I'm not in any way associated with this hotel. But I'd recommend it for sure.

Room Tip: Ask for a balcony.
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank traveltavern28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FountainsGM, General Manager at Fountains Hotel, responded to this review, 14 February 2012
Dear “traveltavern28”
Thank you for taking the time to write a review of your stay with us. We value all forms of feedback from our guests in order to constantly improve on our service delivery process.

I am pleased to inform you that we are in the process of looking at expanding the outside terrace area which might include building a large pool area where guests can bask in the lovely hot Cape Town sun. With this expansion we are also looking at upgrading some of the hotel facilities which could include additional air conditioners in the apartments. Apologies for the delay in the batteries for the rowing machine and I can assure you that the matter has been addressed.

Your good remarks are well received and I have conveyed your great remarks to all the staff of the Fountains Hotel. It always brings a smile on everyone’s face when they hear of satisfied guests.

We greatly anticipate your next visit to Cape Town and in welcoming you back to the Fountains Hotel.

Kind Regards
Theo De Zeeuw
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 31 January 2012

This hotel is the perfect example of clever internet marketing hiding a pit of squalor, incompetence and blatant theft. The entire hotel is absolutely filthy, even in the eating areas. The extraordinary thing is that there is an abundance of staff with cleaning trolleys that constantly block the narrow gloomy passages and yet they cannot seem to make an impact other than creating additional havoc and mess.
The internet is snail slow, mostly down and 200MB apparently disappeared while spending an hour on Facebook! Amazing. The list goes on but enough ranting...
Please do not stay at this hotel unless you are desperately seeking a "township" experience. Absolutely awful!

Room Tip: The Townhouse hotel just up the road has smaller rooms but iit is clean and comfortable. Do yourself...
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  • Stayed January 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank AdamWarden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FountainsGM, General Manager at Fountains Hotel, responded to this review, 6 February 2012
Dear Valued Guest

Thank you for your feedback regarding your stay with the Fountains Hotel. We value all feedback from our guests in order to improve on our service.

It is unfortunate that your stay with us was less than disirable. Please be assured that i have addressed the matters with my relevant departments and we will improve on the matters you raised.

Kind Regards


Theo De Zeeuw
General Manager
Fountains Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Cape Town Central hotels

Luanda, Angola
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 13 January 2012

The Fountains Penthouse… not so good. Too many problems with it:
• Elevator to the Penthouse floor didn’t work most of the time.
• Internet service really bad even with us paying for it.
• Parking lot very tight and small to get to it. Almost ran out of space.
• Only one AC unit for the entire unit. So we had to sleep with our doors opened.
• Overall condition of the building – not too good.

We liked most of the hotel personnel…they were very opened, helpful and courteous. Be careful with you recommending this place to someone else. I ended up with a few guests going up and down the elevator complaining about the hotel as well.

  • Stayed December 2011, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank FFG46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FountainsGM, General Manager at Fountains Hotel, responded to this review, 6 February 2012
Dear Valued Guest

Thank you for your feedback regarding your stay with us. I have taken note of the comments you left and i can assure you we will adress the matters accordingly.

It is unfortunate that you felt the elevator was slow. The penthouses are serviced by one elevator and when the hotel is fully booked it could possibly take a bit longer to service a floor. I will investigate the matter thoroughly and ensure that the elevators are functioning at its utmost.

Thank you for your comment on our personnel. I will relate your comments to you.

Kind Regards
Theo De Zeeuw
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fountains Hotel

Property: Fountains Hotel
Address: 1 Saint Georges Mall Street | cnr. Heerengracht & Hans Strydom, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#64 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): €
Hotel Class:4 star — Fountains Hotel 4*
Number of rooms: 156
Official Description (provided by the hotel):
Located in downtown Cape Town, within walking distance of the city’s many attractions, the Fountains Hotel offers all the services and facilities you would expect from an inner-city hotel. A gym, pool, bar, buffet restaurant with a terrace and the friendliest staff in town, all contribute to make the Fountains Hotel a luxury home away from home. Do make use of our FREE internet of 100MB daily.The City of Cape Town boasts a wide range of attractions. These include three World Heritage Sites, a diverse mix of cultural, historical and heritage sites, outdoor and leisure activities, entertainment, nature and environment, and of course, luxury wining and dining.But when all the exploration, sight-seeing and shopping have worn you out, the Fountains Hotel will accept you with open arms. The reception at the hotel is a welcoming space, furnished with couches to create a relaxation area. Those who would like to keep an eye on the work side of things, can turn to the hotel’sbusiness centre.Friendly and knowledgeable staff offer a full concierge service and can refer guests to the tourism centre, which is also located in the lobby. This centre is equipped with flyers and information about all the popular tours and destinations in and around Cape Town. The multi-lingual staff can also help with any bookings that need to be made.The Fountains Hotel is a secure establishment. We have qualified staff and a security station at each entry point of the hotel to ensure that our guests remain safe. Three levels of underground parking provide secure parking for our guests.24-hour room service is also available ... more   less 
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Also Known As:
Fountains Hotel Cape Town, South Africa
Fountains Cape Town

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