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All reviews these apartments bed apartment table mountain minute walk self catering washing machine and dryer excellent location beautiful apartment we stayed in a two bedroom secure underground parking felt very safe large balcony satellite tv reception area well equipped kitchen cape grace hotel serviced daily
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Reviewed 1 January 2018

With friends had an apartment which was frontline and overlooked the marina and Cape Grace Hotel. The apartment needed some renovation but what made it was the spaciousness and the view. Great to sit out in an evening with a glass of wine.
The reception staff were excellent, nothing too much trouble. No Wi-Fi in apartment but could have bought a package but free Wi-Fi, quite fast, in reception. I cannot over emphasise how great the staff were, not only reception but everyone made you feel welcome and that includes the security guards in this gated complex. Well done to everyone. We will be back.

  • Stayed: December 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank GordonW318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterfrontVillage, Manager at Waterfront Village, responded to this reviewResponded 12 March 2018

Dear GordonW318, Gloucester, United Kingdom

Thank you for taking the time to share your experience.

We look forward to welcoming you back in the near future and would like to invite you to join our members club to ensure you enjoy discounts, exclusive rates, and benefits for your next stay.

Should this be of interest to you, please contact us on hostmanager@waterfrontvillage.com to arrange.

Kind Regards,

Waterfront Village Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2017 via mobile

Plus:
Location, Style, Size, comfy king size bed, Amenities, Gym, Pool, Parking and Security

Minus:
Satellite TV was in SD quality not HD, due to the absence of an HDMI cable.
AC in living room was permanently running, no disabling possible.
WIFI costs extra in an apartment for 4000 ZAR!!!

Stayed: December 2017, travelled as a couple
Thank toBiG06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterfrontVillage, Manager at Waterfront Village, responded to this reviewResponded 12 March 2018

Dear toBiG06,

Thank you for your feedback. We are pleased to read that you enjoyed your apartment and the amenities.

Your feedback regarding Wi-FI is well noted. We are currently in process of upgrading all our apartments to a fibre internet connection to ensure all our guests have fast, stable internet that’s uncapped at a minimal charge. We are pleased to say that our Altmore block has been connected and it’s up and running.

Kind Regards,
Waterfront Village Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2017 via mobile

We have just arrived, unfortunately for 6 nights. Our apartment is awful, old furniture, floors not cleaned in a long time. We have a wonderful view of cranes and a noisy busy road with a main road and walkway right outside our kitchen window, so we only hope the building is secure. Tvs don’t work and we’ve been waiting without luck for someone to fix them.
Won’t be back and don’t recommend it at all, a dump to be honest.

Stayed: December 2017, travelled with family
Thank Toni M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterfrontVillage, Manager at Waterfront Village, responded to this reviewResponded 12 March 2018

Dear Toni M, United Kingdom

Thank you for your feedback. If these issues were brought to management attention we would have assisted by moving you to another apartment. Regarding the cleanliness of the apartment, we can assure you that the described standards are not what we strive for.

We have taken the matter up with the executive housekeeper to ensure this does not happen again.

We hope to welcome you back to Waterfront Village next time you visit Cape Town and would like to invite you to join our members club to ensure you enjoy discounts and exclusive rates and benefits from your next stay. Should this be of interest to you, please contact us on hostmanager@waterfrontvillage.com to make arrangements.

Kind Regards,
Waterfront Village Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2017 via mobile

Fabulous accommodation with brilliant reception staff. Manni (?) was fantastic and enabled us to make the boat for our trip to Robben Island after car rental delays - his help & support helped a family of 5 realise a long held dream ... sincere thanks!!

Stayed: August 2017, travelled with family
Thank lfcc463
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterfrontVillage, Manager at Waterfront Village, responded to this reviewResponded 12 March 2018

Dear lfcc463, Dublin

Thank you for taking the time to share your positive sentiments with us. We are glad that you enjoyed your stay. Reception strives to provide 100% guest satisfaction. We will pass the feedback to the Reception Team and Maanie.

Kind Regards,
Waterfront Village Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2017

I PAID $250. Paid HALF the price during Black Friday sales.
Can't imagine I paid $400+ for such an apartment.

Pros
Near v & a,
safe parking,
well equipped kitchen
Spacious

Con
No wifi
Stained sofa n carpet
Toiletries given once only for 3 nights stay
No tissue paper
The receptionfar away
Getting help is long
Difficulty in opening n closing main door

Room Tip: Not recommeded
Stayed: December 2017, travelled with family
Thank Mamamia2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterfrontVillage, Manager at Waterfront Village, responded to this reviewResponded 12 March 2018

Dear Mamamia2000, Sengkang

Thank you for your feedback. We are glad you experienced the Pros, and we thank you for bringing the Cons to our attention. These have been passed on where possible to relevant departments.

With regards to the Wi-Fi, we are in process of upgrading all our apartments to a fibre internet connection to ensure that our guests have fast, stable, uncapped internet at a minimal charge. We are pleased to say that our Altmore Block has been connected and it’s up and running. We do also offer complimentary Wi-Fi internet in our Reception Foyer.

Kind Regards,
Waterfront Village Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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