I knew this would be a fine hotel, because we were there as part of a Tauck tour. No need to repeat the obvious, so let me tell you a story.
I needed one of those coin-sized batteries for my blue tooth selfie stick, but I didn’t have the tiny screwdriver to get the case open. So, I asked the reception agent in the lobby if they happened to have a screwdriver.
Someone immediately brought me an assortment of tiny screwdrivers, we got the case opened, and the reception guy got on the phone and called some shops on the V&A to find out who had one.
After he found out who had one in stock, he sent one of the porters over to buy it for me. Later that day when we returned, it was in our room.
They went the extra mile to make it easy, convenient and time-efficient for the guest, and all for a $3 battery, without asking.
THAT, my friend, is the sign of a true 5-Star hotel.More
- Free Wifi