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Reviews (2,234)
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All reviewssignal restaurantbascule barwelcome homewhiskey bartable mountaincomplimentary car servicedressing areachauffeur serviceoverlooking the marinaour honeymoonbeautiful hotelevery member of staffluxury roomperfect locationrooms are spaciousbottle of champagnewaterfront area
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Reviewed 12 November 2011

We have travelled to more than 50 countries, but it was our first time in South Africa. We selected this hotel after our first two choices were fully booked already, even though we booked months in advance and it was not yet in the full swing of high season.

First piece of advice...book very early in Cape Town.

It turned out that our inability to book our first choices was a blessing in disguise. We absolutely loved this hotel and we went by the other two just to see what we might have been missing and are glad we ended up where we did. The location is in the middle of the main waterfront historic area, with shops, restaurants and other activities all around.

The service is the best we have encountered anywhere, including hotels rated much higher at two to three times the price. If we stood for 30 seconds anywhere in the public areas, someone approached us to see if we needed any assistance. If the concierge was busy (it happened a couple of times that we were waiting for the concierge) the front desk staff ran over to assist.

Most impressive...this hotel has learned the lesson of how to truly make its guests happy...don't nickel and dime them. Car service (in a luxury BMW) is free for local drop offs and pick ups. Internet is free. Room service has no extra charges or minimums. Breakfast included is truly included...including beverages and a la carte orders.

And, while not unique to this hotel, but especially visible there, the friendliness, the sincere caring for customers and pride of their country by service staff is a unique feature in South Africa...we encountered this everywhere we went.

We only had two very minor complaints...the Internet was a little slow at times and we like real European style duvets or comforters on the bed, and even though we asked for that, all we received was a thin blanket.

Room Tip: Get the marina view rooms!
  • Stayed: November 2011, travelled as a couple
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1  Thank ValVil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2011

We cannot give higher praise and we travel a lot. The location, the rooms and the service are all way above average. Definitely 5 star service. Stay here if you possibly can.

  • Stayed: October 2011, travelled as a couple
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1  Thank maruth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2011

My partner and I stayed here 4 nights at the beginning of October 2011. This was the first stop on a 3 weeks holiday in South Africa. Our flight arrived early in the morning and the hotel made every effort to get us into our room as soon as possible and offered us the use of the shower rooms to freshen up while we waited.

Our room was a one bedroom suite and it was spacious and beautifully appointed in a traditional style. The room had a very large terrace with views of the harbour.

Service here was top notch. A particular standout was the concierge, Hoon, who was most helpful and pleasant to work with. The house cars are a very nice feature as well. They are 7 series BMWs and not at all difficult to reserve for trips to and from restaurants and the sites of Cape Town. Breakfasts in the hotel were very tasty with excellent service.

We could not find fault with anything at the Cape Grace, the hotel exceeded our expectations.

  • Stayed: October 2011, travelled as a couple
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2  Thank ryzee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2011

The cape grace just has it. From the champayne raspberry bulini's in the bar to the relaxed top notch service of the staff. When I think of the best hotel I have ever stayed in worldwide the cape grace is always in the running. Enjoy.

  • Stayed: December 2010
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1  Thank thedeadlysubmarine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2011

After reading all of the glorious reviews on Trip Advisor before we booked, I should not have been surprised by the level of service here, but I was. Everything was perfect--the car service, the friendliness of the concierge, the services of the gift shop/front desk (individually wrapping nine bracelets and delivering them to the room), and the spa (with complimentary use of the steam room or sauna).

The breakfast buffet (and additional hot breakfast choices) was fantastic and certainly the best of our breakfasts during our three-week vacation in South Africa.

Please don't consider staying anywhere else. This should be "a no-brainer"!

  • Stayed: October 2011, travelled as a couple
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Thank VirginiaJolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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