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Reviews (1,596)
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All reviewslord and ladybedroom suiteluxury hotelwasher dryerrooftop barfull kitchentravel deskgreen pointbeautiful hotelliving areashuttle serviceour honeymoonbreakfast was includedwaterfront areafour nightstable mountainsouth africa
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Reviewed 26 December 2017

Until the last minute of the last day of our recent stay, I would have recommended the Cape royale to all and sundry.
some great positives
location,lots of decent restaurants, shops and amenities nearby
security, the door guys were on top of things,a lot of aggravating beggars in cape town but they were shown short shrift
cleanliness the place and communal areas were spotless
Staff everyone was very friendly and helpful,especially Tash on the main desk
hotel bar and the zenith roof bar were great hangouts

negatives
sadly on our last day the porters insisted on taking our bags to the baggage room,when our transport arrived the bags were brought by the porters to the vehicle
the loss of 1 bag was not noted till we reached Jo'burg en route for heathrow
( I should mention we had a lot of bags)
we contacted the hotel from Jo'burg and kyle informed us the bag was still there and he would arrange for its return
sadly once 8500 miles away the management decided it was our problem.
yes I guess in hindsight we never should have let the hotel employees take our bags,this was our first mistake
secondly, we were in a privately owned suite in the Hotel building,maybe we are being penalized for this?
but the Bottom line is Hotel employees took our bags (and were paid handsomely for it) and forgot one
if the management had said "lets make it happen and we will pay 50/50 of the £400 bag fee" I could have accepted this compromise.
but sadly they decided to shut up shop
Which is a shame as its a great property
My take on this is that you do not rate a business when things are going well,its how they react, when there is a problem.
Kyle was great initially,but I guess he was overruled by the senior management's short term thinking .
I dont suspect any dishonesty on the porter's part,they were good guys, just a genuine mistake, that was then aggravated by a wall of silence

Luckily a business acquaintance has picked up the bag so we can get it back.
But sadly due to the negatives in this review I wont be returning
At no point were we offered even the simplest of apologies
take that as you will.

Room Tip: the back rooms are quiet
  • Stayed: December 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank lutonlagerlout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2017 via mobile

We took the suite, and it was very spacious, the property was old but we'll maintained.the kitchen was not well equipped and had to ask for everything. Water bottles were in short supply. The location was very good and many restaurants were nearby and waterfront was only a ten minute walk.

Stayed: December 2017, travelled as a couple
Thank Sathish /
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2017

This hotel is located perfectly, easy access to all of Cape Town's tourist attractions. The staff are very friendly. Rooms are spacious and have everything one can need (including a washing machine.

small items that do need attention: Parking signage and a little TLC to the stairway to the sky bar. (well worth a visit)

I will definitely return

  • Stayed: December 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Antonds1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2017 via mobile

We stayed 4 nights in this hotel. It was fantastic. Loved the rooms and the staff were very helpful. It also suited our needs perfectly as it is across from the stadium. We will definitely be back! They have a valet service , which is brilliant, as they park and collect your car for you. Loved this service.

Stayed: December 2017, travelled with family
Thank Michele P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2017

Very central, clean, friendly helpful staff. Love the many choices of eateries all around this hotel. We got a kitchen unit and its very spacious and super clean. I would most definitely stay there again.

Room Tip: Ask fora room with a view of the main street.
  • Stayed: November 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Mahasri W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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