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“The only positive thing was the location”

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Cape Royale Luxury Hotel
Ranked #53 of 112 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 31 December 2017 via mobile

First of all we did not have a warm welcome during the check in. After a long travel that’s what you expect and even more in a five star hotel, It would have been enough with a simple smile. We had issues with the towels. After a long day of touring we arrived in the room and saw that our dirty towels ( we left them laying on the floor) had been put back in the bathroom. When we came down to the front desk to complain we were told in a very bad manner that they only changed towels every two days due to droughts. It will be very appreciated if the front desk team can advise you of this situation during check in. F&B staff during breakfast are nice and attentive. In general terms I do not consider the hotel provides a 5 star service by far.

Stayed: December 2017, travelled with family
1  Thank albertomonton7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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21 - 25 of 1,577 reviews

Reviewed 26 December 2017

Until the last minute of the last day of our recent stay, I would have recommended the Cape royale to all and sundry.
some great positives
location,lots of decent restaurants, shops and amenities nearby
security, the door guys were on top of things,a lot of aggravating beggars in cape town but they were shown short shrift
cleanliness the place and communal areas were spotless
Staff everyone was very friendly and helpful,especially Tash on the main desk
hotel bar and the zenith roof bar were great hangouts

negatives
sadly on our last day the porters insisted on taking our bags to the baggage room,when our transport arrived the bags were brought by the porters to the vehicle
the loss of 1 bag was not noted till we reached Jo'burg en route for heathrow
( I should mention we had a lot of bags)
we contacted the hotel from Jo'burg and kyle informed us the bag was still there and he would arrange for its return
sadly once 8500 miles away the management decided it was our problem.
yes I guess in hindsight we never should have let the hotel employees take our bags,this was our first mistake
secondly, we were in a privately owned suite in the Hotel building,maybe we are being penalized for this?
but the Bottom line is Hotel employees took our bags (and were paid handsomely for it) and forgot one
if the management had said "lets make it happen and we will pay 50/50 of the £400 bag fee" I could have accepted this compromise.
but sadly they decided to shut up shop
Which is a shame as its a great property
My take on this is that you do not rate a business when things are going well,its how they react, when there is a problem.
Kyle was great initially,but I guess he was overruled by the senior management's short term thinking .
I dont suspect any dishonesty on the porter's part,they were good guys, just a genuine mistake, that was then aggravated by a wall of silence

Luckily a business acquaintance has picked up the bag so we can get it back.
But sadly due to the negatives in this review I wont be returning
At no point were we offered even the simplest of apologies
take that as you will.

Room Tip: the back rooms are quiet
See more room tips
  • Stayed: December 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank lutonlagerlout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2017 via mobile

We took the suite, and it was very spacious, the property was old but we'll maintained.the kitchen was not well equipped and had to ask for everything. Water bottles were in short supply. The location was very good and many restaurants were nearby and waterfront was only a ten minute walk.

Stayed: December 2017, travelled as a couple
Thank Sathish /
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2017

This hotel is located perfectly, easy access to all of Cape Town's tourist attractions. The staff are very friendly. Rooms are spacious and have everything one can need (including a washing machine.

small items that do need attention: Parking signage and a little TLC to the stairway to the sky bar. (well worth a visit)

I will definitely return

  • Stayed: December 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Antonds1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2017 via mobile

We stayed 4 nights in this hotel. It was fantastic. Loved the rooms and the staff were very helpful. It also suited our needs perfectly as it is across from the stadium. We will definitely be back! They have a valet service , which is brilliant, as they park and collect your car for you. Loved this service.

Stayed: December 2017, travelled with family
Thank Michele P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cape Royale Luxury Hotel

Address: 47 Main Road | Green Point, Cape Town Central 8005, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Family Hotel in Cape Town Central
#32 Business Hotel in Cape Town Central
#35 Romantic Hotel in Cape Town Central
#49 Luxury Hotel in Cape Town Central
Price Range: €176 - €459 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cape Royale Luxury Hotel 5*
Number of rooms: 80
Official Description (provided by the hotel):
This Luxurious All-Suite, 5-star hotel, is centrally located, within walking distance to the Cape Town stadium, V&A Waterfront and close to all popular beaches. It offers bright spacious Suites with a Juliet balcony and includes a well-equipped kitchen and large living & entertainment areas. Guests have a choice between several dining options, Wellness Centre, Fitness Centre and a Rooftop Pool Deck offering views of Cape Town Harbour and Table Mountain. Ask the Cape Royale Luxury Hotel concierge team to offer suggestion on Cape Town and surround activities ... more   less 
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Also Known As:
Cape Royale Hotel Cape Town Central
Cape Town Royale
Hotel Cape Town
Cape Royale Luxury Hotel Cape Town, South Africa

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