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All reviews malelane gate the river main building a la carte menu deluxe room dinner buffet rooms are comfortable hippos and crocodiles perfect view safari drive park kruger echo game boma terrace
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Reviewed 28 October 2018 via mobile

Over charged our room account thinking we wouldn't pick it up. Then tried to charge us 7 time the going rate to pick us up from the airport a mere 3km away. Most other hotels in the area would pick up a private flight for free to attract business. Lodge is in poor shape. Deck is falling apart. 1/10. Dont ruin perfectly good weekend by visiting Pestana

Date of stay: October 2018
Trip type: Travelled as a couple
1  Thank Richard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DaveH4647, General Manager at Pestana Kruger Lodge, responded to this reviewResponded 29 October 2018

Dear RichardF


As indicated on various notices in the public areas of the lodge we are unfortunetly operating on a manual system whilst we wait for our new server. Manual Point of Sales operations are more susceptible to mistakes than automated ones. The incorrect charges were not deliberate at all. We apologise if this seemed to be the case

With regards to your transfer. The hotel itself does not provide transfer services. All of our transfers , safaris and tours are oprrated by a third party - Hylton Ross - and we do not determine their pricing structure. Just for your information the price offered was a 50% discount off their normal vehicle charge

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2018

El Lodge está muy próximo al Parque Kruger y puedes desayunar viendo los animales cerca del río. El sitio es muy tranquilo y la atención del personal es muy buena.
The Lodge is very close to the Kruger Park and you can have breakfast watching the animals near the river. The place is very quiet and the attention of the staff is very good.

Las instalaciones están un poco desgastadas del uso y precisaría renovar parte del mobiliario.
The facilities are a bit worn from the use and would need to renew part of the furniture.

Room tip: Mejor una habitación con vistas al río. Better a room overlooking the river.
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank santyfdez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DaveH4647, General Manager at Pestana Kruger Lodge, responded to this reviewResponded 27 October 2018

Dear santy

Many thanks for your review

We are in the midst of a 3 year improvement program and so I am certain that when you return you will see a number of improvements to the lodge in general

Warm regards

Dave Hackney
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2018

I stayed at this Lodge as part of a group tour. The location is amazing, overlooking the Crocodile River where hippos came down to wallow and elephants came to drink every morning. BUT My room was dirty and needed to be refurbished. The one supposedly easy chair was falling apart and the cushion on it was filthy, I couldn’t possibly have sat on it as it would have fallen apart. Above the tiles in the bathroom there was black mould and the bowl and shower were never cleaned. The floor throughout the room was gritty and dirty. Part of the path from my accommodation to reception and the dining room was unlit which was dangerous as there was a speed bump along the path. The buffet style food in the dining room was terrible. The vegetables were cold and the meat, including the chicken, was tepid warm. The food served from the bar during the daytime was fine but service was very slow (45 minutes to get a toasted sandwich, 25 minutes to get a coffee). With such an amazing location this Lodge could be the ideal place to stay but it needs total refurbishment and health and safety would close down the kitchen if the restaurant was in Britain.

Room tip: The nearer reception the better as the roadways and paths are dangerous after dark
Date of stay: September 2018
  • Trip type: Travelled solo
    • Value
    • Rooms
    • Service
Thank Dorothy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DaveH4647, General Manager at Pestana Kruger Lodge, responded to this reviewResponded 29 October 2018

Dear Dorothyg

Thank you for posting your feedback

We're so sorry to see that you did not have a positive experience at the Lodge

We are in the process of a 3 year refurbishment program and the blocks normally designated to Groups has not yet been refurbished. However the room should always be in a state of preparedness and I have raised your points with both our Housekeeping and Maintenance departments

Regards

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Reviewed 22 October 2018

This could be superb accommodation given the location, the viewing balcony with amazing views over the river and the wildlife in the evenings. The grounds and the pools were also very good.
The check-in late in the evening could only be described as a shambles. It was dark and the coach could not cross the bridge. We had to walk to reception to register and then return to identify our luggage and then attempt to find the accommodation on our own.
The room had a broken blind on the window which could not be opened. There was no security bolt on the door. There was no telephone in the room. There were cracks on the wall with the plaster coming off. No charging points for phones etc. Television but with no reception. The toilet could have done with a dose of bleach. There were blocks at the entrance to the main building which were loose and broken, an accident waiting to happen
The food was average and while the staff were for the main very good there was a need for better customer care training.

Room tip: Choose a bungalow nearer to the main building. Some of the lodges are 300 yards from the main building.
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Doodlers007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DaveH4647, General Manager at Pestana Kruger Lodge, responded to this reviewResponded 27 October 2018

Dear doodlers007

Thank you for sending such a comprehensive review

We are in the middle of a property wide improvement program and once this is complete all rooms will be of the same quality and standard. I'm sorry that your room was in such a poor condition - even without a refurbishment this is not acceptable

I do hope that one day you can return and give us a second chance

Dave Hackney
General Manager

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Reviewed 17 October 2018

A nice place to stay when visiting Kruger National Park and you want a bit of comfort. The staff are all friendly, nice rooms and well cooked food. The deck overlooks the river and the sound of hippos in the river drifts up to you.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pestana Hotel Group
Thank Safari-queen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DaveH4647, General Manager at Pestana Kruger Lodge, responded to this reviewResponded 27 October 2018

Dear Safari-queen

Thank you for the great feedback

We're delighted that you enjoyed your stay and hope you Safari back to us soon

Dave Hackney
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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