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Reviewed 4 May 2018

I think the best way to describe the place is to say the pictures just don't do it any justice! The service is amazing, everyone is just really very nice and welcoming and willing to go well above the call of duty.

  • Stayed: April 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank SamMandebvu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathyrussell, Owner at Highgrove House, responded to this reviewResponded 5 May 2018

Good day,
Thank you for taking the time to review your recent stay at Highgrove House. We are really pleased that you found staff to be amazing as we strive for personal service excellence.

We agree, no photos could do this special tropical paradise, we call home, justice and the only way is to experience it first hand!

We look forward to welcoming you back in the not too distant future.

Kind regards,
Kathy Russell
Owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2018

We enjoyed our stay here immensely. The rooms are well furnished, very spacious and clean. The staff is professional and friendly. The food is excellent. I will definitely be staying at Highgrove again and would highly recommend it.

  • Stayed: April 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank BrianH5903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathyrussell, Owner at Highgrove House, responded to this reviewResponded 5 May 2018

Good day,
Thank you so much for taking the time to review your recent stay with us. We truly appreciate your very positive comments and this surely helps all our staff to perform at their peak!

We are also very pleased that you enjoyed the meals and the Chef's have been informed of this.

We look forward to welcoming you in the near future.

Kind regards,
Kathy Russell
Owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2018 via mobile

This is one stunning guesthouse. The plants and trees are over a 100 years old as are the guesthouse. The drive from the main road is senic and through a forest of big old trees and just give you a feeling of peace and tranquillity.

Stayed: April 2018, travelled as a couple
Thank ozzyloss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathyrussell, Owner at Highgrove House, responded to this reviewResponded 19 April 2018

Thank you for taking the time to review Highgrove House, we really appreciate it.

We are truly thrilled that you enjoyed your stay in this 'Garden of Eden' as we feel it should be called.

Nature has a wonderful way of renewing our energies with the trees and we are really glad that you felt the same way.

We look forward to your next visit in the not too distant future.

Kind regards,
Kathy Russell

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Reviewed 18 April 2018

My partner and I were after a much needed break from our stressful lives and we found absolute perfection at Highgrove House where we spent 3 of the most glorious days. It is without doubt the BEST 5 star luxury hotel we have ever been to together and we have stayed at many. The meals were absolutely heavenly and they accommodated our preferences with effortless ease. The staff are extremely efficient, professional and will pander to your every wish as they did when we preferred to eat all our meals outside.. our table was so beautifully presented with candles and rose petals at night and pretty flowers in the day. Every meal was an occasion that we looked forward to and enjoyed every mouthwatering bite.
The cottage we stayed in was luxurious and gorgeous, with so much attention to every detail that we could easily have spent our days lounging around there but the tropical gardens and bird life lured and the amazing surrounding sights beckoned.
On our last day, we booked at the Highgrove Spa where we so enjoyed the relaxing treatments administered by the highly professional therapist in a tranquil & lovely setting.
If you are looking for the perfect getaway, conveniently situated near all the beautiful sights, don't hesitate to book at Highgrove House. I cannot recommend it more!
We will be regulars from now on.
Well done Highgrove House to the outstanding managment, chefs and staff!

Room Tip: Stayed in No.1 the luxury suite. Private, quiet and beautiful.
  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Anna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathyrussell, Owner at Highgrove House, responded to this reviewResponded 19 April 2018

Wow! We are honoured to receive your amazing review! We certainly pride ourselves on service excellence and am so glad that you were able to witness and experience this, first hand!

The Chefs really take care when preparing meals and we will pass on your positive comments with regards to the food!

Highgrove House is a tranquil haven and allows one to re-connect with nature with its amazing garden of eden! The sounds of all the birdlife certainly adds to the atmosphere. We do have a number of return guests who appreciate the ambiance and setting.

We are truly happy you enjoyed our Orchard Spa as we all work hard to maintain the standard of the awards we receive from the World Travel Hotel Awards.

We cannot wait to welcome you back to visit in the not too distant future.

Kind regards,
Kathy Russell




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Reviewed 8 April 2018

A beautiful stop between Pretoria and the Krueger.A real haven of serenity where every mealtime is an excuse to be pampered and spoiled. Service and food amazing. Particularly enjoyed the breakfast which was everything from fruit, pastries, cheeses and then a full English. Accommodation is superb. A real home from home if you live in luxury. Only complaint - they really don't make enough of their superb spa. Had the best massage I have ever had - and there've been a few.

Stayed: January 2018, travelled as a couple
1  Thank shirley k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathyrussell, Owner at Highgrove House, responded to this reviewResponded 16 April 2018

Good day,
Thank you so much for taking the time to review your recent stay at Highgrove. We are truly thrilled that we were able to meet your expectations, and more. Thank you for your most valued compliments as these have been conveyed to the staff who really appreciate it for their dedicated work.

We do strive for service excellence and glad that this was provided. We promote our SPA to all guests during their stay and also welcome outside visitors. We have received the World Travel Award for the SPA as well and are very proud. We are pleased that you enjoyed your massage treatment.

We look forward to welcoming you back soon.

Kind regards,
Kathy

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