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Reviewed 18 September 2018

we stayed at shangri-la for 2 nights, the hotel is the best available option in Bella Bella. The rooms are very spacious, the views ooooh so gorgeous, very tranquil and romantic. The service standards are good and we really had the best time. special thanks to Alfred and Joseph Chiliza

Room Tip: executive suites have a forest view, very beautiful
  • Stayed: September 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank MaureenMutede
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this reviewResponded 20 September 2018

Thank you MaureenMetede for your high praise and compliments. We look forward to seeing you again in the near future.

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Reviewed 27 August 2018 via mobile

Fantastic stay at Shangri-la. The rooms are beautiful and the food was superb. Went there with our little one which might not be the best place for kids as it is a very tranquil environment. But I would definitely recommend it for couples as it is very romantic with a fantastic pool side to lounge at.

Stayed: April 2018, travelled with family
Thank Barend C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this reviewResponded 28 August 2018

Thank you for your review Barend. We appreciate your feedback and compliments.

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Reviewed 29 July 2018

Had a great stay at this little gem. Considering the severe drought, the owners are doing a great job keeping this place to standard.
Had a great time in the spa...50th birthday treat! Breakfast was amazing and nothing was too much for the kitchen staff. Renovations in progress and no disturbance to the guests. Tranguil surroundings at the pool area. Pleasant experience indeed!

  • Stayed: July 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Christo O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this reviewResponded 1 August 2018

Thank you Christo for your review and feedback. We're honoured that you chose us for your 50th birthday getaway. We hope to have you visit us again in the near future to see the completed renovations.

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Reviewed 27 June 2018

Dirk who orgnised our event was absolutely fantastic and made the entire evening a success of note! He and his staff cannot be more highly recommended. The food, both at the event, and breakfasts were exceptional and staff just couldn't be more helpful. My first night was spent in a Premium suite and was very comfortable and pleasant but the second night I was just in a double room which was not so good. The bed was dreadful, hard and lumpy. The mattress needs urgent attention... The bathroom was just a shower, basin and loo and when you showered the entire little bathroom flooded as there is no shower door and an enormous shower head. Although the rooms in the 20s have been fairly recently redone I think they really need to be reevaluated. It is a shame because the location, communal areas and event location are absolutely stunning!

Room Tip: Definitely don't take any of the rooms in the 20's. Located down the hill below reception.
  • Stayed: June 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank 52Cathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this reviewResponded 6 July 2018

Thank you Cathy for your feedback. We are currently still in the process of upgrading our accommodation facilities and apologize for the inconvenience that this has caused. We do our best to finish bedrooms as fast as possible and have had rave reviews from guests who enjoyed staying in our completed bedrooms. We look forward to offering our guests the final product in the near future.

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Reviewed 18 June 2018

We were a group of about 70 people, with some difficult to please. From an effortless inquiry, efficient check-in, friendly staff, brilliant service, comfy rooms, great food, all special requests perfected, awesome venue, and professional Management, we could not have asked for more. Not one complaint, only praises for a perfect weekend! This was not a normal experience. Thank You to Dirk, you were amazing, and your great Team! See you soon again!

  • Stayed: June 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with this hotel
Thank 599craig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this reviewResponded 6 July 2018

Thank you Craig for writing about your group's experience at Shangri-La. We'll be sure to pass your compliments on to the team.

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