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Reviewed 21 July 2017

Room was fine but aircon noisy and in the middle of the night had a rat scurry onto the bed and as it approached my face I batted it off the bed. Called the Manager and the Security guard arrived but could not do anything, so we searched to room but it had gone. I could not sleep again. In he morning it was treated as insignificant and when asked about whether they have vermin control, answered vaguely, so that was rather disappointing.
The breakfast was really good. I think the cost is excessive for the quality of accommodation. The food is good as is the catering service.

Date of stay: July 2017
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank peterb333630
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CLHG_PR_Consultant, Public Relations Manager at City Lodge Hotel Durban, responded to this reviewResponded 3 August 2017

Thank you for staying at our hotel. We are really sorry to hear about your rodent experience. This is definitely a very isolated incident. Please be assured that all of our hotels do have monthly pest and vermin control policies in place. Thank you also for bringing the noisy air con to our attention – it appears that its casing was loose and this has been fixed. We’re happy that you enjoyed our breakfast offering and hope that you will visit us in the future.

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Reviewed 3 July 2017

Check in was quick and easy with the friendly and helpful reception staff. In fact all staff I encountered, whether in dining or housekeeping were lovely. The room itself is spacious neat and clean, with a very comfy bed giving a good night's sleep. Breakfast selection is huge and very well prepared.

The only thing I didn't like was rowdy guests in passages and that I could hear shouting in the room above me at 2am. To be expected I guess over July weekend. Perhaps the hotel could put up signs over big event weekends in the passages, saying "please be considerate of other guests"? This would have been an otherwise perfect stay and excellent value for money.

Date of stay: July 2017
  • Trip type: Travelled solo
    • Value
    • Sleep Quality
    • Service
1  Thank EmJayBV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CLHG_PR_Consultant, Public Relations Manager at City Lodge Hotel Durban, responded to this reviewResponded 6 July 2017

We are so pleased to read such a review! Thank you for staying with us and commending our staff for their great efforts to give you a comfortable stay, meeting all your requirements and needs. We are glad you enjoyed your stay with us and look forward to welcoming you back soon.

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Reviewed 11 April 2017

The location was close to the Durban ICC.The rooms were clean & tidy.Full buffet breakfast in the morning.The bar is open till 11pm.The staff were very friendly at check-it.All rooms have AC , needed for the hot & humid Durban weather.

Room tip: I stayed on the second floor.It is very quiet.Room equipped with AC,needed for Durban weather
Date of stay: April 2017
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank dennismR1003KT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Angus M, Public Relations Manager at City Lodge Hotel Durban, responded to this reviewResponded 20 April 2017

Thanks so much for your fantastic review of your recent stay with us. It was great to read how much you enjoyed every aspect of your stay.

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Reviewed 24 March 2017

Clean rooms and bedding, DSTV. Good WIFI connection. Friendly staff
Spent a night there after a long day sightseeing. Yes, there is a bit of traffic noise on a Saturday night, but what do you expect when you stay in the middle of a city.

It is also good to know that your vehicle is safe with security in the parking area to look after your belongings.

We did not get a chance to use all the amenities, but there will be a next time.

And for the suckers like me who smoke, thank you for the option to select a smoking room.

Thank you for a good nights rest.

Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank shauns2111
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Angus M, Public Relations Manager at City Lodge Hotel Durban, responded to this reviewResponded 27 March 2017

We are so pleased to read such a review! Thank you for staying with us and commending our staff for their great efforts to give you a comfortable stay, meeting all your requirements and needs. We are glad you enjoyed your stay with us and look forward to welcoming you back soon.

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Reviewed 22 March 2017 via mobile

Very happy with this hotel chain stayed in one in Joburgh and then again in Durban.
Modern, clean, comfortable and friendly.
The standard double room is a good size with both large walk in shower and bath.
Great wifi, TV and tea and coffee in the room.
Very good breakfast and lunches and both had very pretty outside space with patio and small pool, lots of palms and ferns for shade and a few nice sun beds and chairs. This hotel is just 5 mins walk to the beach and although on a busy road junction it's set well back and we didn't hear any traffic at night!

Date of stay: March 2017
Trip type: Travelled as a couple
Thank Caroline S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Angus M, Public Relations Manager at City Lodge Hotel Durban, responded to this reviewResponded 24 March 2017

Thank you for staying with us. We are glad we impressed you and met your expectations at both of our hotels. Thank you for your detailed review and positive remarks. We look forward to welcomimg you again soon.

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