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Reviewed 6 December 2016 via mobile

The staff is very welcoming and do their best. The rooms are minimal, and I felt transported back to the '70s by the decor and feel. Light switches are inconveniently located and outlets limited. They have a washer and dryer for guest use but they didn't have detergent during my visit. Television is available with limited stations. The breakfast is okay, but nothing terribly interesting. So, while comfortable it is the staff to be remembered, not both the staff and accommodations.

Stayed: December 2016, travelled on business
Thank Ruth20904
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2016

Dear Samantha, Thank you for hosting our two-day conference at The Villas last week. A special thank you for the great service we received from Jacob, Claudine and Linda. They were extremely helpful and handled everytihing in a very professional manner. We have not received any complaints from our delegates.
Many thanks
Karen

  • Stayed: November 2016, travelled on business
    • Value
    • Service
Thank karenctobias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2016

Great staff, really friendly. would highly recommend staying here. hotel has buffet breakfast and the dinner menu is very good with big portion sizes. the hotel staff are great and very willing to help

  • Stayed: October 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank calumdavison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2016

We had an extended stay at this hotel while my husband sought medical treatment and I worked. I can't say enough about how amazing the staff were. Friendly and inviting and helpful--they made us part of the family.

The rooms are not opulent, but they are full suites with separate bedrooms and a full mini-kitchen. There is an outdoor pool which was nice during the heat wave, and a spa and a gym that I did not visit.

The complementary breakfast is wonderful and lunches and dinners in the hotel restaurant are reasonably priced and good. They even have a free shuttle that will take you to a number of bars and restaurants in the vicinity.

  • Stayed: October 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Frodesen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2016

We stayed almost 3 weeks here for medical treatment. My wife was on crutches for much of the trip, so much of what I want to point out is the helpfulness and kindness of the staff.

First, amenities: free parking, nice and made-to-order breakfast, free shuttle to the area malls M-F, and a reasonably priced shuttle service for times the shuttle isn't running.

Rooms: The rooms are dated and not in 'new' condition, but we found them very clean and comfortable, though the bed was pretty hard (common in South Africa and Africa at-large, we're finding). We had a ground floor single room suite, so the living room was separate from the sleeping area, and we'd recommend this type of room. Had a nice bathtub, as well as a full-sized refrigerator/freezer. The safe was large enough for our laptop, tablet, camera and other items while we were out, which was helpful. A good array of TV channels and a strong AC unit that we used almost constantly.

Staff: Here is where the Villas shines: the staff are amazingly helpful, friendly, and genuinely wonderful people. When they knew my wife needed to go somewhere on the compound, they'd show up with a golf cart to whisk her back from breakfast, helped open doors to make things easier for her, and always seemed to be looking out for her to make sure she was ok. The whole staff is full of smiles and happy to help with anything. After so many of our travels, the staff at a location make the difference, and the staff at the villas are arguable the nicest staff we've ever encountered (and we've encountered a lot!).

Spa/Pool: Don't, I repeat, DON'T waste your time at the spa. Wife said it was hands-down the worst massage she's ever gotten. The pool area is very nice and clean, and we spent several days there relaxing pool-side and enjoyed it.

Food: The breakfasts are great and be sure to get Michael to make you a delicious latte. A juice selection, made-to-order omelettes, fresh fruits, cereals and banana breads, along with a changing selection of hot items. We also ordered a pizza for dinner once, and the weren't disappointed. Laden with toppings, it was really pretty good.

Overall no real complaints except they don't seem to be part of a rewards group so we didn't collect any points or anything for such a long stay. Good food, nice location, great amenities, excellent staff but slightly dated rooms. We would certainly stay here again, especially if they joined or started a points scheme.

Room Tip: Get a one-room suite instead of a studio
  • Stayed: October 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank cpl1775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager369, General Manager at The Villas Luxury Suite Hotel, responded to this reviewResponded 1 November 2016

Thank you so very much for taking the time to rate our hotel. Our staff always go out of their way to make all our guests really feel at home. I appreciate all your comments and will take up with management.... Please get well soon and take care!

We look forward to serving you with excellent hospitality in the future.

Regards
S. Nothnagel
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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