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“Disappointing”

Gold Rush Spur Steak Ranch
Ranked #12 of 94 Restaurants in Kempton Park
Certificate of Excellence
Price range: US$3 - US$9
More restaurant details
Restaurant details
Good for: Local cuisine
Dining options: Breakfast, Dinner, Delivery
Description: Gold Rush Spur at Emperors Palace in Kempton Park, Johannesburg is a family-friendly restaurant that serves the best ribs, burgers & steaks. Bring along your kids for some great tasting food & dessert from our famous Spur menu!
Reviewed 21 May 2018 via mobile

The restaurant is fine, the menu looks great. We had an aged 500 gr rumpsteak and the spareribs/wings combo. The spareribs tasted of very little and were left. The rumpsteak was pretty tough and it took a struggle to cut it. The best thing of the meal were the ice creams. They were delicious. Not a place we’d go back to

Thank CriticallyMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spur_Steak_Ranches, Guest Relations Manager at Gold Rush Spur Steak Ranch, responded to this reviewResponded 24 May 2018

Dear CriticallyMe,

Thank you for taking the time to send us your feedback. We're so sorry to hear that this was your experience. That certainly doesn't sound like the level of food quality we pride ourselves on.

If you wouldn't mind forwarding this review on, together with your contact details to customer-care@spur.co.za. We'd really like the opportunity to discuss this further with you and hopefully turn it around.

Kind regards,
Spur Steak Ranches

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (73)
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10 - 14 of 73 reviews

Reviewed 17 May 2018 via mobile

Was a great environment... seemed to be a Mexican night. Spur was busy, and having a free tasting table created a central crowd. However, the waiter we had was great in giving us the time we needed, and the waitress by the tasting table made it her duty to be friendly and keep the way clear for patrons.

The manager visited us occasionally and was extremely friendly and joyful.

Was a great experience, and the food did not disappoint as well.

Thank SuvenR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spur_Steak_Ranches, Guest Relations Manager at Gold Rush Spur Steak Ranch, responded to this reviewResponded 24 May 2018

Hi Suven,

Thanks so much for taking the time to send us your feedback. Great customer service and excellent food is our aim.

We hope to see you again soon for another Spurrrific experience.

Kind regards,
Spur Family

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Reviewed 28 March 2018 via mobile

My family really enjoyed this restaurant, so much that we returned here for both dinners of our two day stay in the adjacent Peermont Metcourte hotel. They have a big variety of food that appealed to everyone in group (from pizzas and mac&cheese to steaks), the food was tasty and fairly cheap, and the waiters were very friendly - they brought crayons and gifts to the delighted children, and they even have a playroom in the restaurant! To top it all, the waiters even came singing "happy birthday" to our daughter who was celebrating her birthday.

Thank nyh769
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spur_Steak_Ranches, Guest Relations Manager at Gold Rush Spur Steak Ranch, responded to this reviewResponded 5 April 2018

Hi there nyh769,

Thanks so much for taking the time to send us your feedback. Great customer service and excellent food is our aim.

We hope to see you again soon for another Spurrrific experience.

Kind regards,
Spur Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2018

Had breakfast here before our flight to PE.
Nice bacon and eggs with good latte.
Service staff were very friendly.

Thank TK1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spur_Steak_Ranches, Guest Relations Manager at Gold Rush Spur Steak Ranch, responded to this reviewResponded 22 March 2018

Dear TK1956,

Thank you for taking the time to review our family restaurant. We're thrilled to know that you enjoyed not only our customer service but also our Breakfast and look forward to having you back for it again, soon!

Kind regards,
Spur Steak Ranches

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2018 via mobile

Great atmosphere, great friendly service. The food was delicious, we all had fillet steak and it was so soft it was like cutting butter. The manager was walking from table to table making sure everyone was having a great time. Great night out

Thank LIESL M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spur_Steak_Ranches, Guest Relations Manager at Gold Rush Spur Steak Ranch, responded to this reviewResponded 11 March 2018

Dear Liesl,

Thank you for taking the time to review our family restaurant. We're thrilled to know that you enjoyed not only our great customer service but also our legendary steaks and look forward to having you back for it again, soon!

Kind regards,
Spur Steak Ranches

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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