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Reviewed 4 April 2018 via mobile

The hotel has been refurbished yet retains its previous glory. Clientele, mostly in the mature category. Waiting staff, there were so many of them in the restaurant, in spite of this, service was not very speedy or efficient. Food was ok. Perhaps best to try other establishments in the area to eat out at.

Stayed: March 2018, travelled as a couple
Thank Dreamer304021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronel S, Manager at Beacon Island Resort, responded to this reviewResponded 6 April 2018

Dear Sir/Madam

Thank you for taking the time to complete write a review on Trip Advisor after your recent stay at The Beacon Island Resort.

Your comments and feedback is valuable and important to us.

Thank you for your constructive feedback with regard to the restaurant, this feedback has been brought to the attention of the restaurant owner, Jorge Pires whom will be taking the necessary action.

Please accept our sincere apologies for the inconvenience.

We are truly delighted that you have enjoyed your stay with us and we can't wait to welcome you back soon.

Should you require any further information, please don't hesitate to contact us.

Kind regards

Ronel Schoeman
Deputy General Manager
Beacon Island Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

Just back from another lovely week in Plettenberg Bay. The Beacon Island Hotel is as fabulous as ever as the staff make one feel so at home. Beautiful spot and friendly service. Lots to do in the area also makes this a great destination.

  • Stayed: March 2018, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank terrigrant2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronel S, Manager at Beacon Island Resort, responded to this reviewResponded 3 April 2018

Dear terrigrant2018

Thank you for taking the time to write a review on Trip Advisor after your recent stay at The Beacon Island Resort.

Your comments and feedback is valuable and important to us.

We are truly delighted that you have enjoyed your stay with us and for giving us the opportunity to live out our Tsogo Sun values which are Teamwork, Service, Opportunity, Growth and Ownership and we can't wait to welcome you back soon.

Should you require any further information, please don't hesitate to contact us.

Kind regards

Ronel Schoeman
Deputy General Manager
Beacon Island Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

Can a hotel already so good get better- yes remarkable so! This amazing hotel mounted on a rock outcrop in the sea with 360” vies a natural unspoiled coat line is very unique and special. The rooms are a tad small so I suggest take two rooms for a family of four. The service ate the pool is good. The restaurant needs a little bit of improvement as all the food taste the same. But fortunately there remarkable quaint restaurants all around this little upmarket tini town. The sea is magnificent, freash and unpoluted like so many other coast lines. Over Christmas and new year the hotel is careless with security and this must be addressed as non residents wounder into the pool and restaurant area!!!!!! However I am told they will resolve this in Dec 2018.
There activity’s for the children every day- there mtb and canoeing and whale watching as well as frequent visits by pods of up to 100 friendly dolphins just 50 yards of the edge of the hotel - magnificent to watch. The hotel has a scuba diving center as well.
A kids entertained area, three adult bar areas and a small indoor heated pool and large outdoor heated pool.

Stayed: January 2018, travelled with family
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronel S, Manager at Beacon Island Resort, responded to this reviewResponded 3 April 2018

Dear Paul M

Thank you for taking the time to write a review on Trip Advisor after your recent stay at The Beacon Island Resort.

Your comments and feedback is valuable and important to us.

Jorge Pires the restaurant owner, is currently working with one of our Tsogo Sun chef's to create new menu's that are tasty and are good value for money.

Thank you for bringing this matter to our attention and please accept our sincere apologies for the inconvenience.

We are truly delighted that you have enjoyed your stay with us and we can't wait to welcome you back soon.

Should you require any further information, please don't hesitate to contact us.

Kind regards

Ronel Schoeman
Deputy General Manager
Beacon Island Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2018

I have travelled to many countries and visited many resorts. The Beacon Island hotel is an exquisite resort to visit - it is value for money and is set in an absolutely breathtaking setting. It's really a gem. Excellent service and the best relaxation you just have to experience!

  • Stayed: March 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Calmness3030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronel S, Manager at Beacon Island Resort, responded to this reviewResponded 1 April 2018

Dear Calmness3030

Thank you for taking the time to write a review on Trip Advisor after your recent stay at The Beacon Island Resort.

Your comments and feedback is valuable and important to us.

We are truly delighted that you have enjoyed your stay with us and for giving us the opportunity to live out our Tsogo Sun values which are Teamwork, Service, Opportunity, Growth and Ownership and we can't wait to welcome you back soon.

Should you require any further information, please don't hesitate to contact us.

Kind regards

Ronel Schoeman
Deputy General Manager
Beacon Island Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2018

We once again had an awesome stay. Friendly & helpful staff. Overall a great experience. Food in hotel always great. I made use of the Spa, which was great. Our time spent at the swimming pool was great, staff always at hand to serve us.

  • Stayed: March 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank 331YvetteR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronel S, Manager at Beacon Island Resort, responded to this reviewResponded 1 April 2018

Dear 331YvetteR

Thank you for taking the time to write a review on Trip Advisor after your recent stay at The Beacon Island Resort.

Your comments and feedback is valuable and important to us.

We are truly delighted that you have enjoyed your stay with us and for giving us the opportunity to live out our Tsogo Sun values which are Teamwork, Service, Opportunity, Growth and Ownership and we can't wait to welcome you back soon.

Should you require any further information, please don't hesitate to contact us.

Kind regards

Ronel Schoeman
Deputy General Manager
Beacon Island Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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