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Reviewed 13 September 2018 via mobile

We had an amazing three nights at the water lodge. Our game ranger was Brandon, who was extremely knowledgeable about all the animals and species on the reserve. He couldn’t do enough for his guests and made the stay very special. The staff all around were very attentive and would add nice little touches such as lighting the fire in the bedroom for us to return to after dinner and hot water bottles left in the bed etc. The accommodation itself was immaculate apart from the fact that the underfloor heating did not work, which did mean that the bathroom was very cold although not a major problem. The holiday itself would have been a 5 star rating for us, however our mobile phone which was left in the bedroom whilst we were out on a game drive went missing from the room. From conversations had with another couple at the lodge, a pair of earrings also went missing whilst they were out on a drive. We strongly recommend that all belongings are left in the safe!

Stayed: September 2018, travelled as a couple
2  Thank NorthStar606594
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PEHotelGroup, Public Relations Manager at Pumba Private Game Reserve, responded to this reviewResponded 2 weeks ago

We are delighted that you had an amazing three nights with us! We are fortunate to have a fantastic team who always go out of their way to make our guests feel special.
Our sincerest apologies for your belongings going missing. Thank you for bringing this to our attention; rest assured this matter will be investigated and addressed.

We appreciate the valuable feedback and hope to welcome you back again one day!

UPDATE ON PHONE: One of our Rangers discovered the mobile phone while out on a game drive and we are happy to report that the phone was sent and successfully delivered to her with all of the memories captured in the gallery intact.

Warm Regards,
The Pumba Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2018

Had a fantastic time 3 nights....ranger mike made it great .... great room lovely...a bit cold so u needed tv in room as too cold to sit out....mike was fantastic and my14 year ols loved him wide variety of animals llovelt food and spa well worth a visit

  • Stayed: August 2018, travelled with family
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Review collected in partnership with this hotel
Thank SUSAN C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PEHotelGroup, Public Relations Manager at Pumba Private Game Reserve, responded to this reviewResponded 13 September 2018

We are thrilled that you had a fantastic time during your stay at Pumba and that you enjoyed your game drives with Ranger Mike so much! Thank you for the review and support and we hope to welcome you back again one day!

Warm Regards,
The Pumba Team

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Reviewed 9 September 2018

Everything we had hoped it would be, and so much more! The whole experience of staying at the reserve was luxurious and special. Our ranger went out of his way to offer us a personal service that exceeded our expectations.

  • Stayed: August 2018, travelled with family
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Review collected in partnership with this hotel
Thank Becky F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PEHotelGroup, Public Relations Manager at Pumba Private Game Reserve, responded to this reviewResponded 10 September 2018

We are so glad to hear your experience with us was amazing and that we were able to exceed your expectations! Thank you for your review and support and we hope to welcome you back to Pumba in the near future!

Warm Regards,
The Pumba Team

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Reviewed 9 September 2018

Fabulous location, staff, food and game drives. The staff are excellent, attentive but not overly so.Beautiful spacious lodges. Lovely touches like hot water bottles, hat and scarf on game drives.We took 14 and 18 yr old and perfect for them to experience a game reserve.

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank helenT8093HC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PEHotelGroup, Public Relations Manager at Pumba Private Game Reserve, responded to this reviewResponded 10 September 2018

We are delighted that you and your family enjoyed your safari experience at Pumba! Thank you for your support and we hope to welcome you back again one day!

Warm Regards,
The Pumba Team

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Reviewed 8 September 2018 via mobile

Pumba has to be the best magical place we have ever been and stayed at. From the hospitality the minute we arrived. The whole setting is beautiful. We stayed at the Water Lodge side. Our Chalet was gorgeous and it felt all so surreal. To be able to open the patio styled doors and stand outside. Looking over at Hippos. The attention to detail too is just lovely (From little sweets left by our pillows each night and a little goodnight card, hot water bottles put in our bed too). The food was superbly cooked and a lovely ambience in the Restaurant. Every trip out on the Game drives brought new experiences everytime. We have the best memories ever and extra special too as we were celebrating our 30th Anniversary. We so hope to go back possibly next year. Really love Pumba a real little African Jem x

Stayed: August 2018, travelled as a couple
1  Thank Clanger46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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