My dad, brother and I visited the Towneplace Suites for the Final Four. Being a hotelier I was shocked that when we checked in after check in time we did not have a room reserved who was a Platinum Elite member and 10 nights from a Lifetime was not even acknowledged or had a room ready. We were told they were busy from the night before. Breakfast was subpar but complimentary. This seems to be a new Hotel but our top drawer in our room pulled right out of the cabinetry when we were checking in. This Hotel is a great location but needs some polishing around the edges.
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