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“Would not recommend!”

TGB Bar & Restaurant
Ranked #13 of 84 Restaurants in Timaru
Price range: US$3 - US$23
Cuisines: European, Healthy, Bar, New Zealand
More restaurant details
Restaurant details
Dining options: Dinner, Reservations
Description: TGB (Gastropub) is located in historical building with dramatic high ceilings, nostalgic exposed brick and modern touches. It's been operating since 1875 for obvious reasons: southern hospitality with exceptional food and drinks. Our food grub is no-nonsense yummy and generous. Come on down, and chow down with the food. You'd be so glad you did!!
Reviewed 26 June 2018

Went for dinner mid week so not busy,ordered garlic bread to start tasted more like margarine with a hint of flavour,their famous jack Daniels burger came out cold and was disgusting could not eat it,friend ordered lamb shanks which came out on soggy vegetables and his words so tough I thought I was eating the bone for a start! At least the side order of fries came out hot and tasty so I didn't completely starve,will not be returning!

Thank AngelaA4617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wiredfrog, Owner at TGB Bar & Restaurant, responded to this reviewResponded 28 June 2018

Greetings Ms. A

We have been expecting your review and hello there! It's truly an honour that your sentiment propelled you to write your FIRST review on us.

Just to clarify a few things here:

There's definitely better garlic bread out there but our garlic bread ain't bad either. It is one of the most popular starters in our restaurant and so, what you like or dislike is purely subjective.

Common sense dictates that if a dish came out to you cold, then, you should have notified our attendants or waiters or waitresses to have the food heated up IMMEDIATELY. We WILL do that obligingly. The whole definition of attendants, waiters, waitresses are that they are there to attend to your needs, to wait for your instruction. For a restaurant to function properly, we are total sum of all parts and that requires input from our guests too. The burger might not be THAT disgusting because the content was all eaten up except the buns and even the melted cheese on the buns was scrapped clean too?!

The same applies for the lamb shank. It is one of our most popular dishes. Lamb shanks were cooked for hours, and the meat literally dropped from the bone. In actual fact, the dish came back to the kitchen empty except the bone part.

Our team never had a chance to remedy the issue. Our Shift Manager and chef were discussing your feedback and we took them very seriously. Upon her return to the restaurant, your friend and yourself had left the premises.

It's apparent that you are not familiar with The Grosvenor. It is not that our restaurant wasn't busy but that you arrived in between time when our regular customers (contractors who worked at wee hours in the morning) have already eaten and retreated to their rooms for an early sleep.

Right from the garlic bread, our team had sensed that you had made up your mind that you didn't like this place, and you were already setting us up for failure. This is all too common in our industry, and guests have become keyboard warriors, emboldened to say what they weren't bold enough to say to us in real persons. We are sorry that we didn't meet your expectation, and not because of lack of trying but that we know all too well that we can't and won't ever please everybody.

Still, we send you positive vibe. Life is too short to be vengeful. As Dr. Spock said rightfully, Live long and prosper.

Faithfully

Team Grosvenor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1 - 5 of 76 reviews

Reviewed 22 April 2018 via mobile

Good meal. Good service. Good atmosphere. Not amazing just good. Definitely nothing wrong with it though.

Thank sherbsfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wiredfrog, Owner at TGB Bar & Restaurant, responded to this reviewResponded 23 April 2018

Greetings Sherbsfamily

Thanking you.

Team Grosvenor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2018

The Grosvenor Hotel's bar meals must rate among st the best in New Zealand - they are wholesome filling and quick to be delivered by friendly helpful staff.
Where else can you get a main meal and pudding for $15???
Free car parking and a clean pleasant bar.
I challenge travellers to try and better this establishment - they will find it difficult to do.

    • Value
    • Service
    • Food
Thank jmuskett2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wiredfrog, Owner at TGB Bar & Restaurant, responded to this reviewResponded 1 March 2018

Greetings Jmuskett2018

Thank you kindly for your kind words.

It meant the world to all of us here at The Grosvenor.

Do come again.

Faithfully

Team Grosvenor

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Reviewed 7 January 2018

Service was great and the food was excellent. The salmon was well cooked and had a really tasty lemon sauce to go with, the best part was the crispy skin. It was the best salmon I have tasted while staying in Timaru. The seafood platter was tasty and the fish tasted fresh, it all tasted fresh. The light batter let the fish stand out. All around the food was great.

Thank Ashmcteller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wiredfrog, Owner at TGB Bar & Restaurant, responded to this reviewResponded 8 January 2018

Greetings Ashmcteller

Thank You!

Team Grosvenor

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Reviewed 16 December 2017 via mobile

Friendly welcome, nice atmosphere. And a varied menu. Something to suit everyone, and make me a ant to go back again and again. AND all $12 and $15 of you want apple pie. So we order and the meals came ... and they were spot on.
Really, why would you go anywhere else? Only wish I lived closer!
Thanks for a great lunch Ü

Thank smiliekiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wiredfrog, Owner at TGB Bar & Restaurant, responded to this reviewResponded 17 December 2017

Greetings Smiliekiwi

You put a smile on our faces and it makes all the hardwork worth the while.

Do come again.

From all of us at The Grosvenor, happy holidays!!

Faithfully

Ping Lim (the Proprietor)

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