This is our last of seven nights in this hotel, and we are yet to find fault with anything.
The views of the mountains from our 6th floor room are spectacular, the room itself is spotlessly clean, spacious, with a very comfortable bed, super bathroom, tea and coffee making facilities, table and chairs, in fact everything you could want. The restaurant, too, is wonderful...excellent, beautifully presented food at very reasonable prices, and the breakfast is something else! But it's the staff who really make this hotel AMAZING. When my husband injured his back, they could not have been more solicitous or helpful. A hotel car and driver were quickly provided, along with a staff member to interpret and guide him through the hospital process. In no time at all, he was seen by an excellent doctor, an x-ray performed and medication prescribed. And no, he didn't skip any queues. The hotel also has organised transport back to Hanoi for us, with a comfortable reclining seat for my husband, which hopefully will make the five-hour journey less painful for him. Our special thanks to hotel reception staff Orchid and Amanda for their kindness and assistance, and to all the Amazing Hotel's amazing staff...you really are the best of the best.