We had a great stay last time so we chose Auberge again this time. The new director/manager was more keen to make money out of you than making your stay comfortable. We had requested for rooms with hot water and heating facilities because we visited in early Feb 2012 and it was winter. We were later informed we had to pay USD 5 per night for heating facilities! We had total of five rooms and stayed four nights.
The hotel was going to charge us USD 50 for transfer from Lao Cai to Sapa for a minivan. In the email correspondences, the services were complimentary. They try to sell you trekking packages everyday. This hotel was totally unprofessional and we would not recommend anyone to stay Auberge. The hotel is now run by another management, no longer by the owner. The staff do not understands English but just nod their heads.
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