We stayed there as part of our trekking package (which said Giay Family Homestay but ended up being Ta Van Family Homestay) and paid extra for a separate room, the room we got had NO WINDOW and was VERY SMALL, we asked to change the room as I suffer from claustrophobia, we had to pay extra again, the owner knowing I have claustrophobia would not offer better room for free. The new room hasn't been cleaned yet so a cleaning lady "cleaned the room", when I came in I found out she even DIDN'T CHANGE the BED sheets after the previous guests. As it was New Year for them there was no staff so I changed the bed sheets myself together with help of our trekking guide who was amazing. This facility needs some serious deep cleaning. I get the impression that the guest experience doesn't matter to them, only the money we bring them.