We had a bit of a dramatic occurrence in Sapa that forced us to get off of our original Sapa-->Hanoi shuttle in order to track down our lost passports. Thao and the rest of the staff at the Sapa Village Hotel were SO incredibly helpful in assisting us to get our passports back. They stored our luggage while we went to search for our passports, booked us on a new shuttle to Hanoi, and gave us a place to wait for 5 hours until our new shuttle. All of this out of the goodness of their hearts! We weren't even staying at the hotel. If you're looking for a hotel to stay at in the heart of Sapa, look no further! This place is so great, with incredible design and views to boot.

Two staff members, Thao and Thao were very helpful!! We we arrived in the middle of the night and the service was great. They helped us with everything. This is what you call great customer service! They helped with just everything.

So if you are looking for a great place to stay, close to the centre of Sapa and want to do stuff there, Sapa Village Hotel is the place to be.

Thao gave great "off the beaten path" to. We dit a motorbike ride in Sapa and we didn't see any tourist

Thnx Thao and Thao!

The hotel staff was really helpful and always went an extra mile to make sure we had really good time in Sapa! :) We were really happy with the assistance of Theo, who helped us to connect with the bus company to make sure we reach out Hanoi on time :) Also, what was a really nice touch, she proposed we wait for the bus (as long as we could/ want) in a very nice and spacious reception of the hotel while sipping delicious tea. I am happy to recommend this hotel for your stay in Sapa, one of the best hotels in the whole Vietnam (and we have already done our research while touring across the country from South to North).