The location, facilities, and food are wonderful, but what really makes this hotel stand out are the people – the service is very professional and very friendly. All the staff are very thoughtful and attentive. The hotel policy is not to tip individuals but to place all tips in a central box which is shared with all staff – front and back office. This is an excellent idea so that no one gets overlooked due to their role and all the staff really come across as ‘one hotel team/family’. They seem to genuinely care about their guests and each other.
The Aira Boutique Sapa Hotel & Spa represents amazing value, and is to be highly recommended, especially after a day out trekking, visiting Fansipan, or the waterfalls. The hotel provided excellent advice on visiting the local sites and helped make arrangements for us. The Spa was fantastic and extremely relaxing. The restaurant onsite is rightly rated the best in Sapa (when we were there) - the food is delicious and service excellent. We were very sad to leave and certainly hope to return one day.More
- Free Wifi
- Free parking
- Room service