To summarize: both rooms and food were very basic and overpriced and the service was smile-less when not plainly rude.
My advice: stay in a better place nearby and drop in for the yoga classes, which are generally good – though often crowded – and held in well maintained studios.
I got there in a group of 4 friends in January, we found very unsettling to have to pay our rooms straight away before even seeing them. On seeing them, the unhealthy humidity in one of them made me choose to share a smaller and drying room with my friend. It was obvious that the room hadn’t been cleaned after the last guest: dirty towels on the floor and the hanger, make up cotton on the table. The room was among the most expensive we had taken on Ubud but still it was very tiny, the bathroom was dirty, cockroaches were running freely, and there was barely any space to put our stuff (when you book for a week you hope to be able to unpack, don’t you ?)
I left the next day, and, for a lower price, we found a brand new and very clean bigger room in a family guesthouse 5 min walk on the road, so that my friend, who had bought an of course non-refundable weekly yoga pass, could at least get some classes for her money.
The front office staff didn’t really seem to care about any request and their English level was pretty low, we had to ask for the assistant manager most of the time to get our issues solved.
The restaurant’s food was either bad or plain disgusting (poorly reheated fried rice, unripe fruits, ice cream tasting like plastic) for prices that would get you really tasty food anywhere around there. The breakfast options are very poor, which could be ok if it was at least good quality standards. Moreover, the restaurant claims to be vegan friendly but, as a vegan, you can only have fried rice or plain toast without extra charge.
Tables were sticky and we had to ask several times to finally get someone to wipe them. The cakes and juices were the only ok food, but their quality wasn’t consistent.
The yoga rooms were nice and clean, with welcomed fans, the teachers were quite good and the mats bolsters and blocks were in ok shape.
The things they do to keep it eco friendly are great efforts, it'd be so great if it were also customer friendly, clean, well maintained and with proper prices, but it isn't. Too bad.
- Official Description (provided by the hotel):
- Set in a harmonious surroundings of Canggu and only a five minute stroll away from the beach, Serenity Eco Guesthouse offers a tranquil retreat for everyone. With a wonderful variety of accommodation, featuring private superior rooms to comfortable dormitory rooms. Providing free Wi-Fi, parking and DVD player. Sit back, relax, and enjoy the ambiance by the 14+ meter outdoor pool, join one of the many daily yoga classes or treat yourself to a Balinese healing massage. With an in-house ‘warung’ featuring healthy homemade meals ‘Alkaline Restaurant’ has plenty of variety to choose from. Catering for vegetarian and vegans, using no MSG or chemical taste enhancers. Located only 45 minute drive from Ngurah Rai Airport and 20 minute from popular Kuta/Seminyak areas, come and experience the peace, love, and harmony with Serenity. ... more less
- Reservation Options:
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- Also Known As:
- Serenity Eco Guesthouse And Yoga Bali/Canggu